|Thu Nov 18 2010 00:17:22|
eBay Enhances Seller Protection, Hides Item Location
By: Ina Steiner
As promised, eBay launched a streamlined hub that makes it easier for sellers to report bad experiences with buyers; a new module in the Seller Dashboard shows the number of times Feedback and Buyer Protection cases are removed as a result of eBay's detection systems.
eBay also told users, "Threatening to use Feedback to get refunds, goods and services not included in an item description is now specifically prohibited by eBay policy."
However, that sounds all-too familiar. Here's what eBay said in March 2008 when talking about abusive buyer behavior, including threatening to use negative Feedback to force an unfair deal:
"When we identify a pattern of abuse, or the evidence is clear from your report, we will remove the negative or neutral feedback - retroactively. But, we can't identify those patterns without your help and reporting."
So were buyers allowed to extort sellers up until this week or not?
eBay also appears to be testing a change to the Item page. In marketing emails sent to buyers this week, links to listings show Item pages in which the Item Location is hidden.
A section at the top of the Item page called "Other item info" includes the Item number, location, ships to, payments, and history information. But when recipients of eBay marketing emails click on links to listings, the "Other item info" section on listings is hidden.
Some users are concerned that by hiding the Item location, it will be more difficult for shoppers to realize they may be buying from an overseas seller.