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Thu Nov 18 2010 00:17:22

eBay Enhances Seller Protection, Hides Item Location

By: Ina Steiner

Sponsored Link

As promised, eBay launched a streamlined hub that makes it easier for sellers to report bad experiences with buyers; a new module in the Seller Dashboard shows the number of times Feedback and Buyer Protection cases are removed as a result of eBay's detection systems.

eBay also told users, "Threatening to use Feedback to get refunds, goods and services not included in an item description is now specifically prohibited by eBay policy."

However, that sounds all-too familiar. Here's what eBay said in March 2008 when talking about abusive buyer behavior, including threatening to use negative Feedback to force an unfair deal:

"When we identify a pattern of abuse, or the evidence is clear from your report, we will remove the negative or neutral feedback - retroactively. But, we can't identify those patterns without your help and reporting."

So were buyers allowed to extort sellers up until this week or not?

eBay also appears to be testing a change to the Item page. In marketing emails sent to buyers this week, links to listings show Item pages in which the Item Location is hidden.

A section at the top of the Item page called "Other item info" includes the Item number, location, ships to, payments, and history information. But when recipients of eBay marketing emails click on links to listings, the "Other item info" section on listings is hidden.

Some users are concerned that by hiding the Item location, it will be more difficult for shoppers to realize they may be buying from an overseas seller.




Comments (81) | Permalink

Readers Comments

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Cadia

Thu Nov 18 00:32:13 2010

That does it.  If I can't see ALL the necessary information UP FRONT, I don't buy.  Bad enough that buyers have to click a tab to get full shipping/payment details.

Where does eBay get these really stupid ideas, anyway?  

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: agent

Thu Nov 18 01:23:19 2010

so how do we report bad buyers behavior?
There are only options to report policy violation, ...

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Rich

Thu Nov 18 03:35:22 2010

The best part of selling on ebay is that sales are okay and most buyers pay quickly and are fine people to trade with.  But Ebay has ruined profitability with 5 straight years of fee hikes and the seller dashboard and 1 way feedback system have ruined much of the enjoyment.  Ebay has lost tons of great sellers who also buy, so unfortunately; once again look for Amazon to crush Ebay this Xmas.

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Rich

Thu Nov 18 03:40:27 2010

Who's the genius from upper management who wants to hide the seller location from buyers???  Does that make any sense???  

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: not suprising

Thu Nov 18 05:41:14 2010

Duh, its simple:

More people will buy from China, if they dont know that they are buying from China!

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Daisy Fields

Thu Nov 18 06:24:50 2010

''Some users are concerned that by hiding the Item location, it will be more difficult for shoppers to realize they may be buying from an overseas seller.''

Obviously, someone at ebay realizes that many people prefer to ''Buy American'' or ''Buy Local''.

This is clearly an attempt to thwart buyers who prefer to deal with small honest sellers (instead of overseas purveyors of Chinese dollar-store junk).

HERE'S WHAT I PLAN ON DOING:

In the body of my listing, I will created MY OWN ''item location'' details block. It will be prominently displayed near the top.

THANK YOU FOR LOOKING AT OUR LISTING!
==================================
We are a small FAMILY-OWNED* American
business. All items are shipped directly to you
from VIRGINIA. We use STANDARD shipping
by USPS ''First Class'' and ''Priority Mail''.
==================================

* Note: In place of ''Family Owned'', you could add whatever phrase applies to your small business. WOMAN-owned, MINORITY-owned, GAY owned, LESBIAN owned.

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Observer

Thu Nov 18 06:52:04 2010

Within one year from now eBay will no longer allow writing on pictures.

The Chinese sellers get Free Listings and their government encourages the murder of female infants.

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Rose Blume

Thu Nov 18 07:01:14 2010

Ina Asks: ''So were buyers allowed to extort sellers up until this week or not?''

Of course the answer is ''YES!''

But if eBay's past history of double-speak and NOT following through on empty promises is an indication of things to come... then sellers can fully expect this latest gesture to be equally meaningless and toothless.

Sellers (myself included) are exhibiting the typical ''battered-wife'' syndrome. --- The husband beats and abuses the wife, then ''promises'' to be a better person...and the wife believes it.

Before long, the abusive husband returns to his cruel ways, and tries to convince the wife that it's *her* fault, and that she (somehow) ''deserved'' to be hit... over and over, again and again. And then he promises to be a better person (again!)

I'm not making fun of the serious issue of spousal abuse, but it's the only thing that comes to my mind as a valid comparison and that accurately describes what Sellers are allowing themselves to be put through.

The batter wife feels she has NO OTHER OPTIONS and stays in a destructive relationship. She hopes and prays that things will ''get better'' because there are few other paths she can take.

She believes the lies and empty promises. -- She's been told so often that it's ''her fault'' that that she now believes that she REALLY IS the problem. She does her best to try an change her ways and to live up to her abusive husband's irrational demands.

The sad truth is that most of these women will NEVER leave until it's too late. Or they'll have to reach ABSOLUTE ROCK BOTTOM before they realize that there's NO HOPE.

I think this also describes many eBay sellers (again, myself included) who feel trapped here. With few viable options... but MANY bills to pay... we're unable to find a suitable replacement (or we're just too fearful to try.)

Listen up folks... eBay is a CRUEL MONSTER who is abusing you! I hope you (we) find a way to tame the monster... or that we're able to find the courage to walk away.

I'm trying. I'm branching out. I just can't leave the abuse... just yet.

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: oldtimer

Thu Nov 18 07:50:00 2010

Why hide the item location?  Maybe eBay is tired of the criticism that it has become mostly a junk store for Chinese sellers.

Whatever the reason, I see no positive purpose for removing this piece of data from listings.  And it further tarnishes eBay as "just a venue."

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: jmo

Thu Nov 18 08:03:08 2010

That feeedback extortion policy change is like an admission of wrongdoing.  Are the people in charge of those things on drugs or just plain crazy?  Will they do anything to to undue negative affects caused by that former policy? Looks like the stuff lawsuits are made of.

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Rick1313

Thu Nov 18 08:19:11 2010

So, a change of a change to the extortion policy.

People, it's all about eBay,inc.'s liability.

Does anyone think that their big boy accounts would put up with how they tried to define the word ''extortion'' to heavily favor the buyer, once they found out or had buyers ''negotiating'' with the bad faith wording that they tried to force on sellers?

Remember how they backed off on how they ''defined'' neutral back in 2008?

The big boys did not like that either.

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Fred (pseudonyme)

Thu Nov 18 08:22:29 2010

Hopefully, this won't impact my sub-10% sell-through rate. The real question is "what happens when the free auction special is over?"

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Debra

Thu Nov 18 08:51:30 2010

I reported an abusive buyer the first day the new program was released.

I received a canned email response and an invitation to call eBay. So I called them. After a 2 hour and 45 minute wait on hold with eBay, my phone battery died.

What a joke!

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

This user has validated their user name. by: permacrisis

Thu Nov 18 09:17:08 2010

And although support never called back to address your problem, ebay's advanced detection systems immediately fired off a marketing email telling you about a Chinese imitation phone battery for 99ΒΆ with free shipping!

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: JD1313

Thu Nov 18 09:25:06 2010

''Some users are concerned that by hiding the Item location, it will be more difficult for shoppers to realize they may be buying from an overseas seller.''

When will buyers/users grow up? All it takes one more click to check the item location. Seems like ebay users are whiners.

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Jay

Thu Nov 18 10:26:32 2010

Sounds like an attempt at stopping local pickup and payment by cash!
It must be a Paypal thing. . .

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: eBay-abuse-victim
Web Site

Thu Nov 18 10:57:26 2010

JD1313 wrote, ''When will buyers/users grow up? All it takes one more click to check the item location. Seems like ebay users are whiners.''


WRONG! Maybe it's time you develop some compassion for those millions of users who still have no other option besides using antiquated dial-up connections - and have to wait 3-5 minutes for the hidden info to appear. And then let's see you brag about how easy it is after they've dropped the feature altogether!

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: ilikespaghettios

Thu Nov 18 11:08:19 2010

''When will buyers/users grow up? All it takes one more click to check the item location. Seems like ebay users are whiners.''

I'll take a whiner any day over someone who whines about whiners.

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: Rupert Pupkin
Web Site

Thu Nov 18 11:36:18 2010

What more can you expect from the current crop of brain trusts running eBain.

The same Steinmetz's of E-Commerce that are pinning their holiday advertising on social networking and named their classified ad website, Chimpanzee or something like that.

These people haven't a clue and never will.

Time for the torches and pitchforks.

eBay Enhances Seller Protection, Hides Item Location   eBay Enhances Seller Protection, Hides Item Location

by: RicRoe

Thu Nov 18 11:51:34 2010

eBay has a policy which prohibits sellers from falsifying item locations although it is rarely enforced.

Seems to me, eBay's concealing of item locations is a clear violation of their own policy....

eBay Policy states:

''Item location misrepresentation policy''

Policy overview

Sellers must be clear and accurate about the location their item will be shipped from. We don't allow false, inaccurate, or misleading information about the location of an item in the Item location field or description.

Also, if there is a location stated in the item description, it has to match the location in the item location field.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.
What are the guidelines?

Allowed

   * Accurate descriptions (the city and state or city and country match appropriately)
         o Hong Kong, China
         o Sydney, Australia
         o Omaha, Nebraska, United States

Not allowed:
* Giving an incorrect item location. For example, indicating that the item is in the U.S. when it is actually being shipped from China.
   * Inaccurate, or misleading descriptions (the city and state or city and country don't match)
         o Beijing, United Kingdom
         o Hong Kong, United Kingdom
         o Worldwide, Singapore
         o Direct from manufacturer to, United States

   * A location in the item description, if stated, that doesn't match the item location field.''



eBay lacks transparency and credibility with sellers already, now it appears they are willing to sacrifice transparency and credibility with their remaining buyers too.

As to the buyer reporting hub, I consider it another useless feature. eBay will do nothing to remove malicious buyers, and in the rare instances when they do take action, those buyers next purchase is just a new ID away from taking place.

With the new buyer reporting hub, eBay is simply attempting to give sellers the false impression that action will be taken when in fact it will amount to little more than more time wasted by sellers electing to use the feature.

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