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Tue Oct 12 2010 17:44:14

You're Not Crazy - eBay Shipping-Flip Caused by Bug

By: Ina Steiner

Sponsored Link

eBay did not intentionally change the order of shipping options on the invoices sent to buyers (called Send Invoice) - a bug has caused them to appear out of order. Because buyers are used to the first shipping option on invoices being the least expensive method, some buyers who automatically checked the first option became angry for being charged higher shipping costs than they expected to pay.

On Friday, AuctionBytes published two letters from sellers who were seeing invoices that displayed the most expensive shipping options first - as one seller wrote, "buyers are used to the first option being the cheapest and aren't reading and just selecting the first choice."

A third letter came in from an AuctionBytes reader who said they offer buyers the choice of selecting Media Mail for $3.99, or Priority Mail for $7.99. "Three times in the last week the eBay invoice that goes out to the buyer has placed the most expensive shipping option first (Priority Mail) and the least expensive shipping option second."

They went on to explain that one of their buyers became angry because he thought $7.99 was too high for a record that cost $7.99. "When I checked the invoice in My eBay that was sent to him, both shipment options were shown as normal, but the higher cost Priority Mail shipment amount was the first option offered instead of being the second option offered."

eBay spokesperson Johnna Hoff said Monday that eBay had not changed the shipping order. Upon further investigation (and reviewing a discussion on the eBay boards), she wrote back on Tuesday to explain that shipping options were previously ordered in the same way as they are on View Item and Checkout, which is based on the order in which sellers list them. "Right now the shipping options appear to be ordered somewhat randomly, which is a bug that we are investigating," she said, adding that eBay appreciated sellers flagging the issue. We'll keep you posted as we learn more.




Comments (23) | Permalink

Readers Comments

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Smitty This user has validated their user name.

Tue Oct 12 18:21:49 2010

''Johnna Hoff said Monday that eBay had not changed the shipping order.''

Not true unless Darth Vader or Vlad did it.

''Upon further investigation (and reviewing a discussion on the eBay boards), she wrote back on Tuesday to explain that shipping options were previously ordered in the same way as they are on View Item and Checkout, which is based on the order in which sellers list them.''

That is exactly how it has always been up to the point that eBay changed the shipping order in an attempt to increase PayPal's revenue.

''Right now the shipping options appear to be ordered somewhat randomly, which is a bug that we are investigating''

That is also not true. Every invoice I have sent recently has the premium service listed 1st. Nothing random about it.

Has anyone ever seen a ebay ''Bug'' that benefits sellers ?

Smitty

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Average Bowler

Tue Oct 12 18:35:13 2010

If I feel like being exceedingly generous, sympathetic and understanding... I'd be willing to concede that programming bugs DO indeed happen from time to time. And if it was anybody EXCEPT eBay, I'd be more understanding.

HOWEVER... it's amazing to realize (as has been noted so many times before) that these types of ''bugs'' happen too frequently to be mere accidents. It's an indication of grossly incompetent programming, or a concerted effort to nickle-and-dime a little more profit at the expense of the Seller's wallets (and at the expense of the Seller's reputation & DSR scores!)

To answer Smitty's question: NO! I have never seen any bug that benefits Sellers. It only benefits eBay... and when Sellers take a loss, then eBay is ALWAYS reluctant to make good. There's never any sort of ''instant'' reimbursement to the Sellers that were affected. Instead, the Sellers must ''apply'' for reimbursement (subject to approval of course) and ''make-a-case'' as to why they qualify. ABSOLUTELY INSANE!

Aside from the fact that this is a damned poor way to treat Sellers and a rotten way to do business...the other thing that just absolutely sticks in my craw is the way that eBay REFUSES (**REFUSES!!**) to accept any sort of responsibility.

They hem, and they haw, and they spin, and try to redefine words. They tell bald-faced lies even when confronted with irrefutable evidence to the contrary.

Absolutely disgusting!

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: summer in the city

Tue Oct 12 18:35:38 2010


The ''nice, piquant after-dinner flavor'' of Palmolive soap would do  Johnna Hoff some good.
She should borrow a bar from Ralphie's mom.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Rich

Tue Oct 12 19:03:09 2010

Ebay has taken a fantastic, but simple business idea and turned it into a not so fun and complicated mess.  With each rule change and each new idea; comes more links on each page and more confusion.  And as link after link and new idea after new idea is added to every ebay page; technical or "bugs" as Ebay calls them; begin happening more and more.The Ivy Leaguers running and ruining Ebay forgot Business 101 which teaches early on: KISS--Keep It Simple Stupid.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Jim S. This user has validated their user name.

Tue Oct 12 19:24:41 2010

That's their story and they're sticking to it. Hard to believe they just learned of it since it's been a problem for a couple of weeks, if memory serves.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

This user has validated their user name. by: Ming the Merciless

Tue Oct 12 21:49:30 2010

Glitches ALWAYS benefit ebay because they're deliberately programmed to benefit ebay.

Ebay NEVER does the right thing by voluntarily compensating sellers for their 'glitches.'

Ebay ALWAYS lies. ALWAYS.

Who works with ebay to make it "right" for sellers?

Just another ebafia cash cow "glitch" in a long, long, long 15 year old list of "glitches" that helped No hablo espanol Whitman make 1.2 billion.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: eBay WAKE UP

Tue Oct 12 22:30:42 2010

This "bug" has been going on for about two weeks and has been a major pain in my posterior. And not just because I've had to manually adjust countless invoices before mailing them... but because the "Winning Buyer Notification" email that eBay automatically generates only lists a single shipping price. And lately, as has been noted, that price is the more expensive of the two shipping options I offer.

But what's really been getting to me is the number of ANGRY buyers I've had. They all purchased an item that heavily promoted **FREE SHIPPING** and then got invoices and emails saying the shipping was $4.99. I've been accused of baiting and switching my customers about 30 times in the last week. Not a good feeling.

The bigger issue, however, is that it is 2010 and eBay is still riddled with bugs, glitches, and features that don't really work.

Amazon and eBay both gave presentations at an e-commerce trade show I attended a few years ago. Amazon took pains to make it known that unlike eBay, they were not an ecommerce company. They insisted that they were a software company, and that it just so happened that the software they made handled ecommerce. It was a subtle distinction, but in practice you see it every day: Amazon runs a flawless back-end while eBay runs a convoluted, buggy, rarely functioning hodgepodge of a system that confuses sellers and irritates buyers.

I'm sure eBay will fix this bug -- in about four more months! THEY SUCK SO HARD!

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: RicRoe

Tue Oct 12 22:39:37 2010

Credibility....  eBay needs to find a seller with a ton of it for sale and make that seller a multimillionaire.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Rick1313

Wed Oct 13 00:16:01 2010

Yeah! Right! They had noooooooooo idea that there was a ''bug''.

It's all a BIG surprise to eBay.

Not one single seller has contacted eBay on the matter.

It took Auctionbytes (over a 24 hour time period!) to get them to admit there is a ''problem''.

They are so ''stunned'' that they have yet to post the problem on their System Announcement board.

Meanwhile, how many sellers will be hit with non-positive feedback and/or rotten DSR's?

Anything to help the cause (PS/TRS discounts). Eh, eBay?

Here's a thought (I do get them once in awhile)...

Maybe we can ask Auctionbytes to take over Mr. Griffith's ''Sellers' Advocate'' title (since it no longer applies to this sorry excuse of an eBay employee) and start an ''Ask Ina'' thread over on eBay.com's Seller Central board? That is, if she has the time to post over there (or, at the very least, right here on AB. But I like eBay's site better).

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Worm farm in the desert

Wed Oct 13 00:41:40 2010

The MBAs of today make the reputation of lawyers and used car dealers look pale in consideration. Nothing but a bunch of unethical thieves, cons and scum of the earth who would sell their soul for a dollar. Ebay has pulled so many stunts over the years that there is no such thing as accidents or glitches anymore. It caught up with Enron and Bernie. When is this all going to catch up to eBay?

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

This user has validated their user name. by: Bill

Wed Oct 13 02:23:41 2010

Ebay lies again. The shipping order is not random. It is the highest price first going to the lowest price. We checked our options on Blackthorne and they are still listed as the lowest to the highest but when a customer does finally buy something it shows the highest to the lowest.

It is problems like this that are driving more and more buyers away.

What a bunch of absolute morons.

Bill

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: unaware This user has validated their user name.

Wed Oct 13 07:00:06 2010

''Uncle Griff'' gave a presentation to a eBay seller club that I belong to last week and he stated that eBay is doing many many ''tests'', many more in the recent past then they have ever done before... based on his description of the kind of things they do I have no doubt that this ''glitch'' (and most of the other ones that we have seen recently) is a eBay ''test'' of some sort. I don't mind tests on the face of it but when they are the kind of things that get me in hot water with customers (such as this) I get VERY angry with eBay.  

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Dbug

Wed Oct 13 07:42:06 2010

The bug has a name: John ''I need to make a buck any way I can and I don't care how'' donahoe aka CEO of Crime inc.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: nightrunway
Web Site

Wed Oct 13 12:46:52 2010

Maybe it's time to do something about all the ''BUG'S'' on ebay that are costing seller's money, because of lower DSR scores. I just received a neutral for description, because ebay does not have a clothing size category for the item's I'm selling (Junior Plus Size) I have been contacting ebay about this for some time and nothing has been done. I'm sure there are many more situations like this one. Maybe it's time to put in writing (in one place) all of the so called ''Bug's'' that ebay needs to sort out. Doesn't it seem like another way to eliminate the top seller discounts????? So many coincidence's and they all happen to poor unlucky ebay.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: faircritic

Wed Oct 13 15:36:57 2010

You'd think that after 15 years, ebay would have some of the fundamental functions of it's website running smoothly, without any "bugs"...This company's management is a disaster. John Donahoe is incompetent.

Don't even consider the fact that eBay is attempting to pick up an additional 3% on the shipping cost difference thru PayPal!!...eBay thinks that it's sellers are all idiots.

Let's see....it would take Bill at Bonanzle 3 hours to fix this problem....eBay, if it decides to try and fix the problem, will take until Jan 10th...after all, ebay has to squeeze as much juice out of the sellers as they can during the Christmas rush.

This "bug" does 2 things FOR eBay..1) Gives PayPal an extra 3% profit on the difference in cost between Priority and a lesser cost shipping methods...and 2)Knocks Top Rated Seller's FVF discounts down, if it pisses the Buyers off enough...which it DEFINITELY will. Thus, costing the sellers a 5%-20% discount of FVF, depending on their DSRs...

ONCE AGAIN, A 'BUG' THAT PUT MONEY INTO EBAY'S POCKET AT THE EXPENSE OF THE EBAY SELLERS....

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: chaz This user has validated their user name.

Wed Oct 13 16:20:43 2010

How could it be a bug? Somebody had to change the code to produce this new result. Right now a seller has to list just one shipping option to avoid problems.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: momthrewitaway

Thu Oct 14 06:01:42 2010

This is no random glitch. It happens to me 100% of the time, and, as of this morning, Oct. 14, the "glitch" is still happening. Expecting eBay to be honest, if only for once, is apparently asking way too much.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Passionfroot

Thu Oct 14 09:35:58 2010

Ebay Execs are a bunch of Mahmoud Ahmadinejads. Incompetent, complacent, sociopaths that take this all as a big joke.  I'm sure they get off watching their sellers squirm, all the while making money and thinking they are invincible.

I've moved my inventory to Bonanza.  Sales are painfully slow, but I am hopeful. Bonanza anticipates big growth from what I sense.  They are on the upswing, while Ebay is on its way out. They are digging deeper and deeper into their hole and I do not have any faith in them anymore. Has anyone read about an Ebay success story lately?

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Rick1313

Thu Oct 14 12:14:32 2010

Now here's something interesting...

When I look at my items for sale, the delivery time is based on eBay's (not mine as they would like buyers and sellers to believe) estimated delivery time (EDT) plus my handling time. However....

When I look at an item that has sold, the delivery time just shows eBay's EDT. The handling time IS NOT factored in.

On top of that, the sold listing states that the handling time is factored in, which it is not.

So, a buyer looks at my item and sees eBay's delivery time at 13 to 22 days.

This figure consists of eBay's EDT (11 to 20 days) plus my handling time (2 days).

But when the items sells, the delivery time is now just eBay's EDT (11 to 20 days). No handling time added.

Talk about confusing a buyer. And, again, who will buyer blame for the discrepancy.

I would suggest that sellers check out if they have the same results on their sold items.

Keep in mind that I am a Canadian-based seller on the eBay.com (USA-based) site.

Now, on to another post and eBay sending fraudulent emails.

You're Not Crazy - eBay Shipping-Flip Caused by Bug   You're Not Crazy - eBay Shipping-Flip Caused by Bug

by: Rick1313

Thu Oct 14 12:53:55 2010

I wonder if sellers realize what eBay is doing when they print a shipping label (with Delivery Confirmation) through PayPal or manually upload DC on the eBay site.

They are sending an email, to buyer, and attributing it as originating from the seller.

If you look at a SOLD ITEM notice that eBay sends to seller upon a buyer's purchase, they have added two sections.

One is stating, quote....

''When you upload tracking information to eBay, we'll send it to your buyer and let then know the item is on its way. This will save you time, and may result in fewer questions from buyer and higher detailed seller ratings.''

Unquote.

The second is, quote.....

''Leave feedback for your buyer to encourage them to buy from you again.''

Unquote.

When DC is uploaded to the eBay site, eBay does send buyer a confirmation email. However...


THEY SEND IT TO BUYER AND SELLER, USING THE SELLER'S ID, NOT EBAY'S OWN NAME.

If you check the message you receive, eBay says, quote...

''eBay sent this message to (buyer's name) (buyer's eBay id).''

and the next line reads (and this is the kicker)...

''Your registered name is included to show this message originated from eBay. Learn more (link).''

The ''Learn more'' link then goes on to say that eBay is using seller's id so buyer can see it is an authentic message from eBay.

WHAT?!?!?!

I never gave them permission to use my id for them to send THEIR messages.

I send my own messages to buyers, with my own text content, not eBay's content.

Their text content starts, quote...

''I have shipped the following item to you. You should receive it shortly.
BLAH..BLAH...BLAH...
Once your item arrives in satisfactory condition, please leave feedback for me.''

Unquote.

WHAT?!?!?!

''I....''. eBay sending a message impersonating me.

''You should receive it shortly.'' Define ''shortly'', especially if it is a surface package going to Australia.

''...please leave feedback for me.'' Now they have me begging for FB.

Man, the liability this company is piling up on itself is astounding.

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