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Tue Oct 5 2010 14:40:20

eBay Experiencing Tracking and Shipping Errors

By: Ina Steiner

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eBay sellers are reporting that after they print shipping labels, the items are not registering as shipped on eBay, and order details pages are not updating. One AuctionBytes reader emailed to say he almost sent the same order several times because of the errors. "Right now, it is hard to tell shipped from not!" Sellers are discussing the issue on the eBay boards.

In another thread, sellers report tracking is not automatically uploading and also report that the item is not automatically marking shipped when using PayPal.

Compounding matters is the long wait time to reach customer service. eBay spokesperson Johnna Hoff confirmed higher-than-normal wait times and said they were due to the "recent seller protections announcement and below-standards updates," but said nothing else had changed with regard to customer service.




Comments (16) | Permalink

Readers Comments

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: Jim S. This user has validated their user name.

Tue Oct 5 15:30:37 2010

That's why I use Endicia.com.

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: Rupert Pupkin

Tue Oct 5 15:34:13 2010

"Johnna Hoff confirmed higher-than-normal wait times and said they were due to the "recent seller protections announcement and below-standards updates,"

How in the hell does one go about sending below standards updates to eBay for their criminally negligent performance?

Bogging down the system as the result of chastising sellers for missing a performance standard that eBain could not get a smell of on their very best day.

Unmitigated gall is this outfit's long suit.

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: Helen H.

Tue Oct 5 16:16:17 2010

That's why I use Stamps.com and a regular Dymo Labelwriter.

One shipping solution for ALL of my venues: my ecommerce site, Bonanza, and eBay (for now).

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: RicRoe

Tue Oct 5 18:30:51 2010

" eBay spokesperson Johnna Hoff confirmed higher-than-normal wait times and said they were due to the "recent seller protections announcement and below-standards updates," but said nothing else had changed with regard to customer service."

Subtract the eBay speak, and you get....  Our customer service is as horrible and inept as it has always been.

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: Smitty This user has validated their user name.

Tue Oct 5 18:36:53 2010

@ Johnna

''eBay spokesperson Johnna Hoff confirmed higher-than-normal wait times and said they were due to the ''recent seller protections announcement and below-standards updates,'' but said nothing else had changed with regard to customer service.''

My mother used to wash my mouth out with Kirk's brown soap, for telling fibs like that.

Smitty

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: bozo

Tue Oct 5 20:32:25 2010

Ebay support is the worst
All they do is blow you off
They would spend 1/10 of the time ro look at the problem an fixing it but they are masters at blowing you off.

Ebay sucks but ebay support might make me have a cornery

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: kevin

Tue Oct 5 20:40:54 2010

longer than usual wait times?  You mean more than the usual 30-45 minutes?  

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: Peanut butter cookies

Tue Oct 5 23:21:58 2010

eBay spokesperson Johnna Hoff confirmed higher-than-normal wait times and said they were due to the "recent seller protections announcement and below-standards updates," but said nothing else had changed with regard to customer service.

Really, Has Mrs Hoff actually been working for the last 2 weeks.

Hold times are between 1-3 HOURS and then many are reporting being hung up on after they waited all that time and are forced to start all over again.

Or how about the TONS of glitches that are happening at the same time ebay is running a huge campaign encouraging buyers to file claims or as they call it "buyer protection".

As a result of all of the glitches the sellers are going to pay dearly and in many ways because the buyers are going to blame the sellers.  

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: Lawrence A Dickerson

Tue Oct 5 23:33:53 2010

Gee folks,do you think that eBay doesn't register the items as shipped because the seller hasn't had the parcels physically scanned by the USPS?You people expect a collusion with your shabby shipping practices.Get off your duffs,and have each packaged scanned into the system so those parcels can be tracked

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: another side of the coin

Wed Oct 6 00:07:17 2010

@Lawrence Dick  erson
I think you enjoy being irritating. Nothing else going on in your life that you have to be antagonistic toward sellers?

I do physically take my packages to the PO and have asked them to scan but they say since it is done online it is not necessary. Ebay does not own the post office and to say sellers are shabby and lazy makes me wonder why you buy on eBay in the first place. You obviously hate sellers and look for any way possible to take your bent up resentment out on them. Buyers like you have made eBay the sad place it is today.

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: m

Wed Oct 6 00:16:51 2010

"Gee folks,do you think that eBay doesn't register the items as shipped because the seller hasn't had the parcels physically scanned by the USPS?You people expect a collusion with your shabby shipping practices.Get off your duffs,and have each packaged scanned into the system so those parcels can be tracked"

Clearly, you are ignorant as to how things work.

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: Denise

Wed Oct 6 07:07:53 2010

@Lawrence A Dickerson
       

"Gee folks,do you think that eBay doesn't register the items as shipped because the seller hasn't had the parcels physically scanned by the USPS?You people expect a collusion with your shabby shipping practices.Get off your duffs,and have each packaged scanned into the system so those parcels can be tracked"  

I am so tired of reading this BS posted by you. Go talk to your Postmaster..Mine told me that they were told to NOT scan the packages..Any Packages. It is DELIVERY Confirmation Not Tracking.
It;s ignorant buyers like you that make good sellers quit.
If YOU as a Buyer want Tracking- why don't YOU pay for UPS insured shipping? Or do you expect some seller to absorb the cost of that Premium service for your Bottom Feeding purchase?

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: Am

Wed Oct 6 14:44:10 2010

I have been waiting for the last 50 minutes for eBay support at 866-540-3229. Simultaneously, I'm waiting for the Live Chat for the same amount of time. The “Live” Chat is a joke if you cannot start it within few seconds. The chat displays the estimated wait time that went down from 18 minutes to 23 seconds and then jumped to 59 minutes! Now it is down to 7 minutes. I won't be surprised if it again jumps back to 59 minutes after reaching last few seconds.

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: Kitty

Thu Oct 7 08:51:30 2010

@ anotherside of the coin

a fix to the USPS not scanning parcel:

I go in with packages and tell them I guessed at the weights.

This forces them to weigh and scan everything that crosses the desk.

Please do not blame the desk person for this policy, it is the Post offices goal to eliminate most customer service positions with a postal machine.
I hate the postal machine...

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

by: jim

Thu Oct 7 14:30:06 2010

HUGE BANNER ON ALL PAGES FOR BUYER PROTECTION WORKING JUST FINE BUT SELLERS PROBLEMS WITH SITE NOT FIXED OR ADDRESSED

eBay Experiencing Tracking and Shipping Errors   eBay Experiencing Tracking and Shipping Errors

This user has validated their user name. by: TheCheapSkirt
Web Site

Fri Oct 8 17:27:33 2010

I use Endicia.  When I put the tracking information into PayPal, I get an error message from PayPal saying:

Sorry — your last action could not be completed

If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity.

If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again.

I fail to see how this has anything to do with the post office scanning anything.  Seems to me to be a technical glitch on the PayPal site.

It has been happening for at least 2 days, and from what I've seen from others online, it is happening to many users.



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