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Tue Jan 19 2010 09:57:41

eBay's Web-hosting Service ProStores Outage Caused by Storm

By: Ina Steiner

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Bad weather in San Jose, California has caused power outages that have brought down eBay's web-hosting service. It appears ProStores has been down since at least 8:15 am. Customer Support told one seller the site would be back up tomorrow.

ProStores Discussion Board is also inaccessible. A blogger named Matthew Montgomery is following the outage on Twitter.

Interesting that a storm in San Jose can bring down all these independent retailers' websites. I've got calls into eBay and ProStores' PR firm, will update when I learn more. If you are affected, keep us posted.

Update 11:30 am:
Statement from Lin Shearer of ProStores: "The San Jose area is experiencing a storm-related power outage that is affecting our datacenter. Our backup power systems initially functioned correctly - moving to battery power as a bridge to the generators ­ which then failed to come online. The generators are now up and we are working to get all servers back online. We anticipate having service fully restored within two to three hours. We will be conducting a thorough investigation to determine why the generators did not turn on in order to ensure this doesn't happen again."

Also note that ProStores is posting updates on Twitter.




Comments (26) | Permalink

Readers Comments

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: Matthew Montgomery

Tue Jan 19 10:16:18 2010

Hi Ina,

Thanks for the link and attribution, I'm also a ProStores Certified Designer.

According to the PG%E Website its still under investigation. http://www.pge.com/myhome/customerservice/energystatus/outagemap/ and they've upgraded it from only affecting 50 or less customers to affecting over 5,000. :-/

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: Matthew Montgomery

Tue Jan 19 11:37:10 2010

According to ProStore's most recent update they expect service to be fully restored sometime in the next 3 hours.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: J

Tue Jan 19 11:49:57 2010

And this supposed to be a "State-of-the-art" data center, which moved from Florida to California. What's next? eBay off-line, Paypal? we will soon see.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: buck efay

Tue Jan 19 12:04:13 2010

Ebay was already offline a day & a half during the biggest shopping weekend of the year. JD's great program of not refusing to reinvest ebaypals 5 billion hiding offshore in the USA operation is coming to fruition.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: Kim

Tue Jan 19 12:05:17 2010

Yes. I just called Prostores and the agent told me that there is no estimated time on when service will be restored. Prostores suffers these kind of outages every so many months. As to why a company like ebay doesn't have redundancy is beyond me. I do notice, however, that ebay's main site never goes down; its as if they don't care about the independent merchants. I've already begun finding someone to convert my Prostores store into a Yahoo store---that is now priority #1.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: Tm

Tue Jan 19 12:12:59 2010

How come Ebay has redundant servers but they don't have backup servers for the prostores clients

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: EL

Tue Jan 19 12:14:59 2010

Prostores' Customer Service has been bad enough. (Never answers a question straight.) Now the whole service.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: Jeff Stannard

Tue Jan 19 12:45:23 2010

EBAY stock up 2.5% today ahead of tomorrow's earnings.  Shaeholders aren't concerned when a segment of the company is offline?

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: gilda

Tue Jan 19 12:55:18 2010

Through the grapevine, I hear that the estimate to having everything back up is 90 minutes.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: edfsuperstore

Tue Jan 19 13:21:02 2010

Amazing that Prostores main site is up, but the merchants are down.  Again how they can migrate their datacenter into a high risk area (did I say fault line) and have no redundancy just demonstrates Ebay's lack of caring for its clients.

I can't believe I pay for this lack of service.  Maybe converting to Yahoo is the answer or maybe google or maybe ANY OTHER VENDOR THAT ACTUALLY CARES..... -- just not amazon.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: gilda

Tue Jan 19 13:35:07 2010

ProStores Stores are back up.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: Kim

Tue Jan 19 14:00:10 2010

Now it appears that the sites are back up. But the Administration log-in area in down.

Seriously, anybody reading this and thinking about using Prostores for your store platform--DON'T. Go with Yahoo Stores or any other platform. If I had to do it over again, I would go with another platform and as soon as I can I will be switching. The fact that their customer service is farmed out overseas somewhere and the fact that they have no redundancy for Prostores should tell you all you need to know about their commitment to the Prostores platform.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: Yev

Tue Jan 19 14:22:51 2010

Can anyone tell me whether this is ProStores' own data center or a leased one? Are they operating it themselves?

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: Gardiner

Tue Jan 19 14:35:07 2010

The stores appear to be back up, but we've been having issues with customers being able to check out.  Meaning, they're not.  

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: Done it

Tue Jan 19 15:50:11 2010

HA those darn little ebay gremlins strike again. Why would anyone anywhere have anything to do with anything ebay has their grubby hands in?

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: fruity

Tue Jan 19 15:54:47 2010

prostores needs to provide service so they will have to fix it. They have no choice. They can't swap out some change in the user agreement that says it may be available. lol.

Start serving!

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: abcd

Tue Jan 19 21:08:02 2010

If all of you know how a data center works, you'll know it's not instant. Don't think it's easy to restore hundreds of severs in a manner of seconds when you have to go through each server, which houses thousands upon thousands of stores. Plus, they made sure all data was not lost during the power outage. And for the record, if you hear bad reviews about ProStores then it's the merchants fault. ProStores is extremely easy to use, but previous owners have bad experiences with it just because they don't know what they're doing.

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: EventHorizon1984

Tue Jan 19 22:08:38 2010

ANONYMOUS poster abcd (21:08:02):
''If all of you know how a data center works''

All people don't.  Which is why some folks find it very easy to snow others.

abcd:
''you'll know it's not instant'

If it's mission critical, most cases anywhere from seconds to 30 minutes, depending on the type of outage.

Anything longer indicates a
* situation beyond the control of the center.  Like a hurricane, etc.
* staff problem. There is no on-site staff and people need to be tossed out of bed. The on-site staff is incapable of fixing the problem. The on-site staff needs outside assistance.  Etc.
* software problem.
* replacement of hardware problem.
* lengthy mandatory restart procedure.
* problem with the management outage plan.
* ...

Generally if a restart is going to take a significant amount of time, control is passed to an ''auxiliary'' site.

abcd:
''Don't think it's easy to restore hundreds of severs in a manner of seconds when you have to go through each server, which houses thousands upon thousands of stores. Plus, they made sure all data was not lost during the power outage.''

That's what diagnostic and status software/hardware is for.  Again assuming the data center is considered mission critical.

abcd:
''And for the record, if you hear bad reviews about ProStores then it's the merchants fault.''

Being on the record has a value proportional to the experience and validity of the person 'being on the record.'   Being ''abcd'' or that sacrificial code monkey eBay trotted out during their last outage, doesn't cut it.

Or was that you?
http://blog.auctionbytes.com/cgi-bin/blog/blog.pl?/comments/20
09/11/1258839253.html/3/40#comments

Systems
Engineer, RET
DoD global real-time systems
{and the much cooler} avid online gamer

//

''Expect eBay to trot out some sacrificial code monkey* responsible for the mess to make half-plausible excuses and perform damage control.''
EventHorizon1984

''Are you sure you're making the right decision? I think we should stop.''
HAL 9000, 2010 (1984)

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: ma

Wed Jan 20 00:19:16 2010

and e said they could handle the larger sellers. rofl. and this is how they handle it? Oh yeah I could handle it too if I was given special deals on feedback and TRS and DSRs. and Id get my special discounts and ....oops it wont matter if the servers are down. will it?

eBay's Web-hosting Service ProStores Outage Caused by Storm   eBay's Web-hosting Service ProStores Outage Caused by Storm

by: it wasn't me

Wed Jan 20 00:32:03 2010

'We will be conducting a thorough investigation to determine why the generators did not turn on in order to ensure this doesn't happen again."

Answer:  Incompetence or sabotage.  Take your pick.  No way would I EVER have a Prostore account.


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