|Fri Sept 18 2009 14:22:04|
eBay Still Testing Feedback Changes
By: Ina Steiner
Remember back in May when the eBay blog interviewed Brian Burke about some new feedback tests? (Here's a link to the article which has a screenshot of one of the formats they were testing.)
Apparently eBay is still testing different feedback formats. An alert reader sent me a screenshot of something he encountered when leaving feedback today. At the top, it reads:
Try a different way to leave feedback
We've listened to you, and we're working hard to make Feedback more useful to buyers and sellers. By responding thoughtfully to these questions, you're giving us great insights that will help us improve. When you're done, you'll have the option to leave Feedback the regular way.
In May, Brian Burke said that the system eBay was testing would apply to both elements of the existing Feedback system, conventional Feedback and DSRs, but he said no changes were pending or planned for this year.
Have you encountered this new feedback format, and what do you think - is it better, same or worse than the current system?
Update 9/19/09: eBay blogger Richard Brewer-Hay posted an interview with Nate Etter about the feedback testing, he writes: "Nathan (Nate) Etter contacted me this week to update the Community on the tests because (1) there are different variations than we had discussed previously, and (2) the tests will cover a larger number of buyers & sellers than the tests did in May, so more members may see this new flow." See Richard's post - with videos - for more information.