|Wed Aug 26 2009 21:59:20|
eBay Mysteries Include Missing Bodies, Duplicate Listings
By: Ina Steiner
Readers have asked me about some problems they've been having this week. An email came in this evening with the subject line, "eBay Email Bodies Missing":
Ina, For the last two days I have sent messages to ebay thru the ebay messaging system. For each message, I had a copy sent to my email address so I can retain the communication. Lo and Behold the email gets sent to my email address however the body of each message is missing, however the message headers are intact. I went into my ebay message "sent" folder and it's the same there, it shows the message as sent but there is no message or body type to be displayed. I guess they do not want a paper trail on emails to ebay or retention of those messages anymore!
I found others were having the same problem according to this August 23rd eBay Discussion Board post on the Technical Issues board, "Impossible to submit a question to Customer Support - question deleted!"
Another email came in reporting a problem, this one about duplicate listings on eBay. The seller's the problem has been ongoing - "I will list an item and it will sell. A few months later the same item will sell again."
Another person emailed reporting that there was a new problem involving duplicate listings: "I just checked my "seller's other items" There was one that was in there 3 times, and three others that duplicated once." That seller said eBay customer service told them, "This is a technical issue that we are currently aware of and working on," and credited the fees. eBay did not respond to an inquiry about a duplicate listing problem by press time.
I've gotten additional inquires about the media category shipping-caps question raised by Griff since I wrote about the issue on Monday. eBay did not respond by press time to inquiries sent on Monday and again today.