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Sun July 19 2009 22:50:45

eBay to Change Its PowerSeller Program and Discounts

By: Ina Steiner

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eBay will change its PowerSeller program in the United States later this year by adding a top-rated seller designation. (We wrote in April about a survey eBay had conducted to gather feedback on a proposed "certified seller" program.) DSR requirements for PowerSeller eligibility would be raised from 4.5 to 4.6. While not all of the details have been confirmed, it seems certain eBay will be rolling out the new program as part of its September release, to be announced later this month.

eBay will remove the PowerSeller branding from buyer-facing pages, but the program would continue to set seller standards by which eBay rewards or punishes sellers through monetary discounts and exposure in search results. Only top-rated sellers would have a badge appear in listings and public pages.  

According to sources, eBay may be planning to give PowerSellers a 5% Final Value fee discount and a 10% free-shipping discount, and giving top-rated PowerSellers a 20% Final Value fee discount and a 20% free-shipping discount.

The minimum average DSR criteria would be evaluated on a trailing 12-month period but would remain a 3-month period for high-volume sellers. It's uncertain whether eBay would keep dedicated customer support for PowerSellers.

A new DSR rate calculation based on the percentage of low DSR ratings (1 and 2's) would be a factor in distinguishing seller classification. However, only DSRs from US buyers would factor in that calculation.

Exposure in Search
eBay top-rated sellers would receive increased exposure in eBay search results, while PowerSellers and casual sellers would receive "neutral" exposure. Under-performing sellers would be demoted in Best Match search.




Comments (62) | Permalink

Readers Comments

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: eBuyer Feedback

Sun Jul 19 23:10:13 2009

''eBay top-rated sellers would receive increased exposure in eBay search results''

The end.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Gary

Sun Jul 19 23:17:28 2009

I have been a PowerSeller for years & have DSR's of 4.9, 4.9, 4.9, & 4.8 and I have never been able to see the advantages eBay advertises. I have new sellers with no ratings listed higher in search for the same item even when their item is priced higher. We don't need discounts on FVF. We need lower listing fees.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: fitzcharming

Sun Jul 19 23:36:19 2009

I just put down a deposit to have my new website developed and am looking forward to gearing up and marketing it.  I think it's going to be the beginning of something great!  Ebay has been a terrific place to learn and I'll likely continue to have a presence there.  The operative word in that last sentence is "presence".  The bulk of my efforts will be in my new web store.  I'm so excited! Thanks for the push ebay.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: David

Mon Jul 20 00:22:08 2009

I read about the survey. So if you sell 100 items, and you get 2 1's for S&H charges but 98 5's you aren't an "approved" seller even if your DSR ratings average out to 4.8?

Ridiculous. It's the average that matters. Since they are so obsessed with DSR's why don't they just get rid of feedback altogether and only have DSR's.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: ebay PowerSeller USA

Mon Jul 20 00:39:33 2009

Since JD took over as CEO...

Every time ebay made a change, it hurt and offended thousands of small sellers.   Ebay should not charge any listing fees if the item does not remain within the first top 3 pages.

Ebay give free listing to DIAMOND SELLERS. In turn, these DIAMOND SELLERS FLOOD the auction listings and effectively drown out all items from small sellers and powersellers.  

Ebay throw in deadly DSR weapon to extortionist buyers to finish off the massacre of thousands of small ebay sellers.  Does ebay treat ebay selling by small sellers a BAIT for them to buy more money than they earn from selling on ebay?

Ebay eroded massive seller/buyer  purchasing power.  Imagine the effects of every offended sellers telling their 20 relatives and 20 friends on how they get mistreated, how unfairly they get booted out, how they paid listing fees only to be drown by FREE LISTINGS from DIAMOND SELLERS and how UNAMERICAN this whole process is.

Many have seen their ebay sales eroded and while their online sales improved.  

"It's not the economy, stupid. It's the DSR."

The 'Free Shipping' label has to go.  It's misleading and dishonest in a way.  It should be called 'S&H Cost Included'.

Everytime, ebay offer a 'new discount' scheme and I calculated, the net cost for selling is alway largely elevated.  

Ebay would use words 'slight' increase in FVF. For example, a 'SMALL' increase of 2% on FVF of previously 10%... to 12%

is ACTUALLY A 20% INCREASE in seller cost.  It's a 20% less income for sellers.  

Bbay would call a 2% increase 'A SMALL increase' INSTEAD OF TELLING SELLERS THEIR FVF would be 20% MORE!!!

Deceptive announcement like this SHOULD NOT BE TOLERATED by FTC.  Where is our government when we SMALL SELLERS and POWERSELLERS need them?

TIME TO SHOW YOU CARE!

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Loops

Mon Jul 20 01:22:20 2009

It's amazing how surprised some sellers are. Tip: Denial will ruin your business. If you think Ebay wants the small seller, your horribly mistaken. They want you while they are in transition. In other words, you are paying for your own demise.

Remember, Ebay is good for the first sale. After that the customer is yours for your ecommerce site. So eBay is an effective customer finding site for your ecommerce business with no outrageous final value fees.

We have seen a consolidation of the internet into a few very powerful enterprises. I hope when the economy rebounds we will have more choices.

Seems even Ebay abandoned us with the lack of support for Google Base and the Ebay XML feed. Seems Accounting Assistant is still in FOREVER BETA mode.
There is a huge small seller market, but a lack of alternatives. When these small sellers do move on to a site that embraces them, they will wreck havoc on the big dogs on Ebay as once again the playing field will be even. That was the draw of the internet.  

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Patricia

Mon Jul 20 01:37:08 2009

......Yawn......

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Dan

Mon Jul 20 02:03:36 2009

I wish "the source" would just make the announcements and be done with it.
Sneak info to prepare the proles won't make dirt taste any sweeter once it finally arrives. Let's do business, already. Give us your terms and we'll accept the crumbs we can....

Sellers of any size are already expecting the worst with each announcement. Business growth ended summer 2006 with the Stores pricing, ever since then it's all about just whatever crumbs you can get from ebay at all. Each year less crumbs, it's beyond apathy now.

I'm 43 and going to grad school now. I've helped make ebay rich enough; I would do better to spend my wasted ebay fees on school tuition to learn a new trade...

I'm not bitter; I just know that a cashier at Wal-Mart earns more per hour for their time than the average ebay seller (yes, I'm not Jack Sheng)...

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: kw

Mon Jul 20 02:04:55 2009

@ Patricia

Ditto!

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: just me

Mon Jul 20 07:46:13 2009

HEY EBAY.

Bring it on. I'm ready. I can deal with all your arrogant rules and ideas and I'm willing to bet that I will still be on Ebay long after Donkey Hole leaves.

HAHAHA Ain't getting rid of me that easy.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Mike

Mon Jul 20 08:17:34 2009

As Ebay continues to change the rules they will continue to falter. The river is already taking it's toll on them as it is. With outrageous FVF and the DSRs it is really a wonder they have any sellers left. I to am working on my own site,why? because I can actually sell for less then I can on Ebay!! They are not doing anyone any favors if you are a small seller.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: anonymous

Mon Jul 20 08:22:44 2009

Okay what is a "casual seller"????

And how many 1's and 2's??

Where is this stuff getting announced?

Why the ___ isn't it announced right on the boards?

These people make me sick.

I'm renting a store, I BET my rent insurance and tax is LESS. And the aggravation, nothing like this.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Theresa

Mon Jul 20 08:23:24 2009

In my community, the local news keep doing stories on how ebay is the place to go to make some extra cash in this rough economy.  What a joke.  I have given up my role as an Education Specialist - I cannot in good faith tell a brand new seller they can succeed on eBay because they can't.  Their items are buried so deep on the site that they might as well through their money out the window.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Angela

Mon Jul 20 08:28:31 2009

I don't really mind the fee discounts for the volume sellers, but gaming the search is just wrong.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Phil Edwards

Mon Jul 20 08:42:15 2009

What is it with these people? They wake up every day and think, "now what can we do to make eBay more seller unfriendly?"
Is it just no-brains (being polite there) executives trying to prove their fat-cat salary cheques? I thought they had officially run out of feet to shoot themselves in, but no... just like the hydra, they grow another foot. Hopeless from head to toe now. And the answer to "fix" eBay is staring them in the face now.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: gamaof5sofar

Mon Jul 20 08:55:46 2009

I've been a powersellers for a few years now and as much as I appreciate the 20% discount every month, I would rate have a lower final value and listing fee on every item. I've been to 5 eBay Lives in the past and also the eBay Radio Show party in Las Vegas last month. More and more vendors are pulling away from eBay. Since I only sell on eBay, I can see too many changes since John Donahoe took over and they aren't good. Now I watch my DSR's everyday whereas before I didn't. It use to be fun selling but now I have to watch every feedback I get, if a buyer leaves one and almost have to "kiss their butts" to make the buyer happy. Although I do everything I can to make their experience with me pleasant, you can't please everyone. eBay needs to REMOVE negative feedback when it is not warranted. Like if the post office takes forever, and that my fault HOW? Ok enough said. Hope things get better soon.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: melba_shmelba

Mon Jul 20 09:18:55 2009

Ebay is robbing us !!! They make more than I do ...Now when I list something cheap to make sure it gets bids..Guess what? It either doesnt sell or it sells for the amount I started it at..now I am stuggling to make ANY MONEY AT ALL..I thought mabe the economy was to blame but I think it isnt all the economy's fault now..Ebay used to be fun..LOts of fun and I loved it ...Sigh........No longer having any fun

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Steve Stickles

Mon Jul 20 09:30:58 2009

I to am starting a website. At $9.95 per month it is a steal to $1000 in fees per month at Ebay even if I don,t draw as much traffic. Less traffic,less sales,less work  but more money overall

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: J

Mon Jul 20 09:37:58 2009

So eBay took a worthless Powerseller program and is changing it to make it even more worthless. Sounds about right.

I'm not going to give away shipping no matter what that idiot donuthole does.

eBay to Change Its PowerSeller Program and Discounts   eBay to Change Its PowerSeller Program and Discounts

by: Harriet

Mon Jul 20 09:57:17 2009

It has become so obvious that eBay doesn't want small sellers--it is literally screaming out at us with every change that is made.

They want us all to go scurrying off the site as fast as possible.

One of the most egregious things is to charge everyone the same price and then not give everyone equitable placement in searches.

It has become a kangeroo court with all the arbitrary decisions which affect people's incomes. It is a scary place to sell things now, even for those of us who have been able (by some miracle) to maintain a good rating--so far.

I agree with everyone who says that making a new home on another site, your own site, or several sites is imperative. Using eBay to drive customers to your other sites is a viable thing to do, as long as you don't risk too much money.

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