|Mon June 29 2009 23:09:14|
eBay Package-Tracking Info May Backfire
By: Ina Steiner
eBay began making it easier for buyers to see when their items were shipped, but there may be a lag in the time it takes eBay to update tracking information. The policy was created in part to help sellers achieve higher DSR feedback ratings from buyers who would be more informed about the status of their shipments. But any delays on eBay's part in updating tracking information could actually make sellers look bad in the eyes of their customers.
That's what happened according to a seller on the eBay Technical Issues discussion board. " I just got an angry message from a buyer stating: "HAS THIS COIN BEEN SHIPPED YET? TRACKING # IS NOT SAYING SO." Indeed, when I go to eBay's link it states I gave electronic notification I was thinking of sending a package but nothing else. Meanwhile USPS says its gone all the way from NJ to MO and will probably be delivered tomorrow."
Another person reported they were unable to add tracking information via eBay's Selling Manager Pro listing software.
Providing tracking information to buyers seems like a good idea, but if the information is not updated in a timely manner, it could spell disaster for buyer-seller relations.