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Wed May 6 2009 20:35:50

eBay Answers Questions on Store Emails and PayPal Travel

By: Ina Steiner

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A reader alerted me to the fact that eBay now includes sellers' addresses on mailings sent out on their behalf. The eBay Storeowner expressed concern because they had registered with eBay using their home address and did not want this information sent out to shoppers who had signed up to receive their emails.

I checked in with eBay spokesperson John Pluhowski, who said, "[Sellers] can choose not to send email to their buyers or they can register their eBay account with a PO Box." John explained that eBay requires that a seller's address be the same as the address to which their account is registered, but that sellers can use a PO Box as their registered address. They need to be sure to follow eBay's onsite procedure for changing their registered address, he said.

Another reader wondered about the procedure for notifying eBay and PayPal when going outside the country. When he and his wife went on vacation to Europe, they put their eBay Store on Vacation mode in contacted eBay and PayPal to let them know they would be signing in from a foreign location.

The reader explained, "eBay & Paypal put a notation in our records and Paypal gave us an ID number to use to confirm it was us signing in and that there would be a note in our account with this ID number, so that before locking our account they could tell it was a proper entry to our Paypal account."

However, this did not work, he said. "When I tried to use Paypal to pay for an item I had purchased on eBay, I was locked out and got a Security Measures screen that said I had been RANDOMLY selected for a security maintenance update. This screen asked us to input our entire credit card number or our complete banking information. Who is going to input this information from a public computer in a hotel executive lounge?"

I asked PayPal spokesperson Michael Oldenburg what exactly users should know about accessing their accounts from abroad. He said, "Customers may experience a hold when they are logging into their account from a non-traditional location. If this happens, they simply need to confirm their identity by providing us with the requested information such as their credit card or bank account number. This information is sent to PayPal via a secure (HTTPS) website connection, and is safe to provide on personal and public computers." He said the process helps PayPal ensure the customer's identity.

It's just too bad the reader wasn't told this before he went to Europe.

Thanks for the great questions, hopefully this information is helpful to other sellers.




Comments (16) | Permalink

Readers Comments

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: voodoo

Wed May 6 20:46:13 2009

Looks like the right hands don't know what the left hands are doing again.

Funny funny only idiots would put up with this crap.

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: Jake

Wed May 6 21:40:27 2009

Things like this are really a pain & eBay INC are the masters of backward thinking.

Personal address details etc are PERSONAL for many reasons; and unless a buyer/seller ALLOWS ebay to send this in promotional material it should be nowhere on any emails, I would class this as an INVASION of privacy & contravenes the data protection act in UK & Europe

Paypal are the fools of the bunch, all of these so called security measures are plain stupid….what happened with the brain numbing key ring PIN maker, made for this very reason, or the personal PIN that was sent out in emails around 4-6 weeks ago

I find all of this pathetic as many other large on-line payment services & sales channels run very smoothly without all this drama

It’s getting to the point where eBay can not be taken serious anymore just a bunch of idiotic policies implemented with little or no thought
But with Management like eBay have who is suprised

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: Bad Businessmen Make Bad Businesses

Wed May 6 21:53:30 2009

Another PayPal nightmare.

If you have a PayPal debit card and lose it, PayPal does not behave like a professional financial organization by immediately sending you a replacement debit card.  Instead, they tell you that you will have to wait ''2 to 4 weeks to be notified if you are APPROVED''.

Remember, this is a replacement DEBIT card not a credit card, a replacement debit card for a card you may have carried and used for years.

PayPal's replacement policy is to make you wait for 2 to 4 weeks to see if you are ''approved''.

Ebay has cross polinated.

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: Seller

Wed May 6 21:55:11 2009

Ina -

You might want to include that eBay  probably provides the seller's address to comply with the CAN-SPAM act.  It requires that commercial email be identified as an advertisement and include the sender's valid physical postal address.

http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus
61.shtm

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: buriedbybooks

Thu May 7 12:35:56 2009

As stated by a previous poster, the inclusion of the address on the email is a result of Federal law. It's been on there for years. Must have been a new seller? Check any eBay email and you'll find their address at the bottom. Same reason.

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: Fruity

Thu May 7 17:15:18 2009

That's the problem with asking ebay questions, they'll walk a narrow line and only answer the question.. knowing that there's more to it. Those newsletters or various emails, some of them up until last year also forked over the sellers first and last name along with the address. Ebay didn't bother to disclose that to the sellers when they signed up on all those efficient newsletters.

What, you think sellers are just slaves for you with no children or family or need for some type of measly consideration as human beings? You miserable scum, its easy to say after the fact they can just do this and it'll be fine. Was your fingers so stuck up someones wallet you couldnt just disclose it to begin with. Eff'n unreal and a clear disregard at the user base of the selling community. No face behind the product, just a commodity fit to be treated as such.

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: Fruity

Thu May 7 17:19:26 2009

Actually, its ebay that's not conforming to can-spam. if the email is coming from the seller, then you post a mailing address. But its being sent from ebay because they dont want buyers to find out how to contact the seller direct. Its one or the other but if ebay takes the stance that its only supposed to be their email address, then they're violating another Can spam act because that email address needs to be able to be responded to by a human being, not a dead email acct that doesnt respond which is what ebay has it set for right now. And it has to match the email address that's being sent, you can mask it. one of the basis for the can spam act to begin with

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

This user has validated their user name. by: Ming the Merciless

Thu May 7 21:38:31 2009

In addition to ebafia's well documented other deficiencies, it simply is a poorly managed company.

It's a company run largely by MBA Stanford, Harvard, and Wharton B school 20 and 30 something hotshots who have NO sales experience of any consequence, little or no management experience, and little life experience.

Many of them are long on formal education but very short on common sense and practical experience. They're grossly overpaid, rude, supremely stubborn and demonstrate an immaturity that boggles the mind.

Most of them are manifestly incompetent. They embody the Peter Principle better than any other modern example I can think of.

They're incapable of multi departmental coordination because few of them can get by their fiefdom and turf issues that characterize a management structure dominated by authoritarians and sociopaths.

One of the reasons ebafia can't seem to tell the truth very often is because they don't know what the truth is.

Sleep with the fishes, ebafia.

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: Tim

Thu May 7 22:45:05 2009

When doing anything over the Internet from a remote location (especially a public Wi-Fi hotspot), you should be using a personal VPN.  We use Witopia, but there are other good choices.  In addition to providing good security, they can provide a consistent source IP address that will not cause eBay or PayPal to become suspicious of your login location.

We travel all around the world and always log in using our Witopia VPN.  Never had a problem with eBay or PayPal.

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: Gaz

Fri May 8 08:57:57 2009

Ina

Please could you run the same set of questions past eBay UK managers - you'll get very different set of legalesed gobble-de-gook

Under EC laws, a business seller is not permitted to use a PO Box - it must be a physical trading location, and if that's your home address, then that's what you must display ... which was a big source of seller angst when eBay UK began whipping sellers last spring.

In fact, eBay tried to extend this and make evey seller add their full name and address on every listing, not just in their "about me" page.

eBay Belgium does actually display your full address info on every listing if you're a business seller, as do several other EC sites.

It's one reason so many minor eBay sites lost so many sellers, and a contributory factor towards why so many eBay EU staff lost their jobs last autumn.

As always with eBay - they have the forward vision of a rear gunner in a night-time bombing raid.

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: ebay is WATCHING YOU

Fri May 8 10:20:43 2009

Look what just came up just now :

Note: USPS Media Mail® service can only be used to send media items.
Media Mail® service is to mail books, sound recordings, recorded video tapes, printed music, and recorded computer-readable media (such as CDs, DVDs, and diskettes). Media Mail can not contain advertising except for incidental announcements of books. Media Mail® is subject to postal inspection.

 



{e19984-618140x}




Since when are they postal inspectors? Cmon ebay haven't you abuse your sellers enough?

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: sidewinderintexas

Sat May 9 10:49:34 2009

Last week i used live chat. I couldnt offer my customers a return policy. I had to put it in the ad. Live chats answer is to make a new ad because it was posted as a classified ad. More Money!!!
The right answer is and i found out for myself is if you list a product under the catagory specialties>>other services....ebay's ad will NOT let you offer a return policy under that catagory.
I changed my catagory and no problem, the return policy feature then showed up.  Wasn't no need to delete the ad and repost like the live chat said. Ebay seems to be working for ebay to get you to waste maney on ads when the problem was corrected without all the fuss. I'm real dissapointed in ebay's live chat and hopefully I won't need to use them again.

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: Steven

Sat May 9 12:57:08 2009

In reponse to the comment from PayPal's Michael Oldenburg, "This information is sent to PayPal via a secure (HTTPS) website connection, and is safe to provide on personal and public computers."

This statement is very misleading. Although it may be sent via https protocol, any public computer can be logging your keystrokes or even recording/viewing screen activity. Even the other suggestion from Tim to use a VPN isn't even enough on a public computer.

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

This user has validated their user name. by: Bob

Mon May 11 14:13:18 2009

What kind of eBay mailings are including the address?  Would that include store newsletters?  

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: player4000

Fri May 15 13:21:47 2009

i need help please! i have an ex who is trying to hide his ebay income. i know one of his ebay names and know there is another he uses with a family member. is there any way to try and figure out how to get the other seller name? please help me!

eBay Answers Questions on Store Emails & PayPal Travel   eBay Answers Questions on Store Emails & PayPal Travel

by: jmpp-polanco16@hotmail.com

Sat May 16 11:53:03 2009

can you send me your address in the united state please, how can i find the store i want to visit the store.



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