AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Mon Mar 23 2009 22:01:57

Will More DSR Feedback Data Help eBay Sellers?

By: Ina Steiner

Sponsored Link

When eBay added DSR ratings to its feedback system, it allowed buyers to leave them anonymously so sellers could not leave retaliatory feedback in return for low ratings. Despite the fact that sellers are now unable to leave negative ratings for buyers, the anonymity of DSRs remains. eBay's solution to frustrated sellers is to allow them to generate reports to try and identify under what circumstances they receive poor ratings. (See Tuesday's Newsflash article.)

Sellers have complained from the beginning that a known area of low ratings is from international buyers due to dissatisfaction over higher shipping costs and slower delivery times. But if the DSR reports prove that to be the case, is there anything sellers can do, other than stop selling internationally?

Let us know what you think of the new reports and if and how they help. It's not clear how eBay will handle low-volume sellers who might be able to use the reports to identify which buyers are giving them low ratings.




Comments (106) | Permalink

Readers Comments

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: bite me

Mon Mar 23 22:42:11 2009

I think the dsr system is great. I have 3 4.9s and a 5.0. The system weeds out crappy sellers. The only neg I've ever received is from a bad seller. People will give you good dsrs if you communicate well, have good shipping price, and leave feedback first.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: OZ powerseller

Mon Mar 23 23:10:37 2009

Shipping related DSR's are a terrible problem in terms of limiting our International trade and causing uneccessary stress in an already stressful economic climate. If ebay insist on using DSR's to punish and shut down businesses, then customers should be asked to rate delivery times in a different way. For example, they could easily be asked to rate us on Despatch time as described' rather than Delivery time' (which is beyond any seller's control once the item is dispatched).

Ebay marketplace has become a hostile & stressful place to trade, where it was once a source of hope, enjoyment, and positivity.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: dawnjewels

Mon Mar 23 23:19:30 2009

Buyers should be prevented from leaving DSR's for shipping time for international shipments and shipping costs when free shipping is provided. They should automatically be calculated as fives. It's the only way to be fair to sellers.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: John Chrusciel

Mon Mar 23 23:22:29 2009

Well now that the DSR reports are active and we can compare international versus domestic shipping cost and time ratings, many many powersellers have found that international shipping greatly damages your overall DSR scores, thereby causing you reduced search status (money) and lower discounts (money).

I am glad eBay finally gave me a tool that proves what we have been saying all along, the DSR system is flawed, and these flaws become even more pronounced when you list and sell internationally.

Don't take my word for it, check the powersellers discussion boards

International shipping 9 times out of 10 leads to substantially lower DSR's which will hurt your business.



Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: Don

Mon Mar 23 23:30:49 2009

Any information is better than none. unfortunately the vast majority of my shipments are domestic and the majority of my sales are all in the same category. The new and improved DSRs won't be very useful to me. I need a breakdown by product.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: mindelec

Mon Mar 23 23:55:03 2009

S & H charges 12/31 - 3/22
dom 4.86
int 4.68

S & H charges 11/01/08 to 12/30/08
4.76 dom
4.55 int

and i only charge $1.50 above actual cost for international, domestic is locked at $4 for books.  canadians in particular don't seem to understand that it costs more to ship to them.

shipping time 12/31 - 3/22
4.84 dom
4.81 int

shipping time 12/31 - 3/22
4.79 dom
4.80 int

i've been lucky with shipping time.

the thing i've noticed about feedback and DSRs is that only about 1/3 of the buyers that leave feedback also leave DSR ratings.  i would put good money down that those that don't leave DSRs go away happy.  about 75% of my buyers leave feedback so essentially my DSRs are being decided by 25% of my customers.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: Go Amazon! Go Bonanzle

Tue Mar 24 00:43:32 2009

Bite me works for ebay. Or, if he doesn't he is blessed with success! Or just doesn't sell very much, very often on ebay...

He must be very rich, too! Would love to see this P&L statement, particuarily his fees to ebay/paypal vs net profits for quantifiable actual time spent working...

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: Date of Mailing >>?

Tue Mar 24 01:01:12 2009

The average ebay buyer is so dumb that they can't even look listings or the post office date of mailing stamp on or next to the stamps...for some strange reason ebay buyers think that sellers personally deliver the items ! which is quite strange to say the least when the delivery is very obviously undertake by 3rd party delivery company’s inc National mail...typical of the eBay buyer mentality & quite pathetic really (is there any wonder the US in particular is in such a mess with such un-educated or plain stupid people?)

Of course ebay don’t give a damn because of the fees generated by reduced exposure in listings due to lower visibility linked to the out of whack DSR system..ebay log all IP address's , so it is very easy to log international sellers on whatever ebay platform (.com , .UK, .De etc etc etc)

Ebay will do well if they get thro the next 2 years, I see now skype is being promoted as a business tool LOL  a P2P phone system that is open to all forms of attack

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: West Coast

Tue Mar 24 01:02:22 2009

Best Match almost always favors seller with the lowest price. Let's just be real about it. Lowest price equates to more ebay ''recent sales'' and that is the key factor in Best Match sorting...

So, if you sell commodity items and you aren't one of the biggest volume sellers out there, you aren't going to do very well in overall exposure on ebay.

Look at your sales for the last 6 months compared to your biggest competion...

In overall exposure, you will find that a seller with say, 4.1 for shipping time will be advantaged over a seller with a better rate of 4.9 for shipping time-IF the seller has the cheapest price....

Keep in mind, I'm talking about exposure on ebay as an AVERAGE of your listed items and I'm not talking about who gets to be number one on the list, but somewhere in the top 5...

Check for yourself, test up to at least a hundred items in at least 5 unique commodity catagories...

So, if a smaller seller frets too much over their DSRs, they may be wasting their time. As long as your catagory is dominated by a much bigger volume seller, your efforts (meaning payroll) to get your DSRs up will likely NOT result in better exposure or better sales...

No matter how much higher your DSRs/Feedback score is...the seller with the lower price will be be advantaged. This new tool is not useful at all for very many sellers; ultimately, it's just another distraction to keep sellers from realizing how unlikely it is that they will ever get back up to whatever acceptable sales on ebay they once earned...

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: International DSR Victim

Tue Mar 24 01:11:45 2009

Here is the worst spread for a country we have seen thus far. The UK has some of the highest Customs Fees and Taxes on the items we sell from the USA in the $50-$120 range on average.

http://tinyurl.com/d27zbj


We ship these orders the same as our domestic, the same or next business day. We also only charge HALF the actual cost for shipping to these countries because we offer FREE SHIPPING to the US and that is done by adding S/H into the price of the item.

The problem is eBay has failed to educate buyers what these ratings are supposed to be, a measure of the time from payment to shipment and the cost paid to the seller to ship the item.

Many international buyers are rating sellers on the Customs Fees and Taxes their local government charges them and the time it takes for international carriers and customs services to clear and deliver packages.

That is WRONG, myself and many others told eBay it would happen back in Nov 2005 when DSR's were first proposed to Voices and for the three plus years since then we have been told by eBay that CBT DSR's have not been much different than Domestic. Well the data proves eBay very wrong and that common sense is the reality here.

EBay needs to make the changes many have been asking for over the past few years and better inform CBT buyers of the time and costs of CBT transaction in the purchase flow as well as properly instruct CBT buyers that delivery time and customs fees & taxes are NOT part of the Seller Reputation system.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: bite me

Tue Mar 24 01:19:13 2009

@Go Amazon! Go Bonanzle

I use ebay for selling on the side. I'm not stupid enough to be dependent on some 3rd party to be my primary source of income.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: Go Bite Me!

Tue Mar 24 01:55:44 2009

@Bite me

Have fun at your real job tomorrow!

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: Patricia

Tue Mar 24 01:59:02 2009

More than anything else, my beef with DSR"s is that they are administered in a really cuckoo way.  No other word for it.  In a system from 1 to 5 - I would imagine 1 is worst and 5 is best and 3 is a normal transaction.  No - Ebay has 1 2 and 3 be basically useless and hinges a seller's reputation on 4 and 5 (stupidly stating to buyers that a 4 is good and punishing sellers for that same mark!).  I don't think sellers would be so outraged over DSR's if they were at least administered fairly!

I believe now more and more sellers are simply using Ebay as a secondary site while they work on other sites and on their own website.  I only hope Ebay knows what its doing.  Which is why I feel they are heading toward no small or even power sellers at all.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

This user has validated their user name. by: Ming the Merciless

Tue Mar 24 02:48:25 2009

@ International DSR Victim

"...many others told eBay it would happen back in Nov 2005 when DSR's were first proposed to Voices and for the three plus years since then we have been told by eBay that CBT DSR's have not been much different than Domestic. Well the data proves eBay very wrong and that common sense is the reality here..."

Ming's Ebay Law #1:

EBAY LIES.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: Don't Waste Your Breath...

Tue Mar 24 02:51:50 2009

@bite me

It does not matter what you say here on this blog if you even remotely sound like you are supporting eBay in any way you automatically work for eBay or are some other corporate shill or idiot.

It is always the case, so the best thing to do is simply ignore the trolls that make those ridiculous accusations every time.  They sound stupid enough on their own, you do not need to point it out to anyone or defend yourself, that is a waste of keystrokes.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: International DSR Victim

Tue Mar 24 03:07:05 2009

@Ming

I do not think it is a lie on eBay's part, I think they simply do not know how to review the data properly.  They mix all sellers, good or bad, in the same bunch and look at all CBT ratings in one giant pot.

They fail to comprehend that the best performing sellers are actually getting hurt by this system and that the poor performing sellers are getting the same cr@ppy ratings for both Dom & Int transactions.

If eBay looked at the data the right way they could see the patterns themselves.  But their party line has been ''No Difference'' so when the overall data set showed that result they looked no further.

A lie really has to have intent to deceive, this is simply ignorance and laziness on eBay's part.  They saw the statistics they wanted and simply stopped looking.  Those of us with common sense and 10+ years online SELLING experience knew their data was wrong the way they looked at it and the facts are quite clear to many of us now.

EBay cannot deny it any longer and will have to address the reality of the situation with their best performing sellers, larger or small in volume, or they will loose even more of us.  The only problem is, eBay's solution may once again be worse than the current problem.


(''Everything MBAs say is right, but everything they do is terrible.'' - Jack Ma, CEO & Founder of Alibaba)

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: mindelec

Tue Mar 24 05:14:29 2009

@International DSR Victim

the lie is in telling buyers that a 4 is a good rating and then telling sellers that a 4.3 will get them suspended.  that sounds like a clear intent to deceive to me.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: Andrew Titcombe

Tue Mar 24 05:21:51 2009

Simple answer NO because this is information which does not empower us to do anything apart from selling locally only. However stopping selling internationally, for me, would be suicidal as I sell British music (mainly on vinyl) which is wanted around the world! The bulk of my sales are outside the UK
I am also a  UK based  buyer and agree that our customs fees are outrageous. There now  seems to be a $15 surcharge by the British PO before the tax charge is applied so I nearly refused the last package from the USA BUT I did not blame the seller!!
Also bear in mind that US prices to the UK buyer are now a lot higher because of the state of the dollar so the US is no longer an attractive source of supply so postage costs are more noticeable - a year ago that was not the case as both item and postage costs were cheap (generally!)
Small packets to the UK generally do not attract the customs attention so my advice is to concentrate on SMALL items when selling internationally
I always send on day of payment to avoid delays & I always email customers to tell them
Sadly, the more we complain about eBay the more changes they will make  and all of them will be bad based on what has happened in last few years.
P S I sell internationally on the Amazon UK site because sellers from round the world find me there. Amazon is a more simple site to buy and sell on and this is what will wipe eBay out as more people migrate there. Our complaints will not do that but selling elsewhere - away from eBay will eventually!!

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

by: DSR ratings is a farce

Tue Mar 24 06:48:16 2009

We state on every listing that any Negative or Neutral feedback from any buyer will result in them being blocked from all future bidding & buying forever. And we leave negative feedback just mark it as postive as the negative icon was removed.
We take bad buyers very seriously.

Will More DSR Feedback Data Help eBay Sellers?   Will More DSR Feedback Data Help eBay Sellers?

This user has validated their user name. by: Bob

Tue Mar 24 07:10:08 2009

As I've said before, DSR's are meaningless.  So much traffic is generated via Google (where rank is not based on DSR), and so many people still don't use Best Match, that bad DSR's affect almost nobody.  Hardly anybody looks at DSRs anyway.  

The DSR rating that should be included, but isn't, is "Packaging."  If you are bidding on an item, speed isn't your top concern, yet for many their top concern is whether they get an item that isn't smashed to smithereens.  

Click to view more comments
1 2 3 4 5 6  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.