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Thu Feb 19 2009 22:36:35

PayPal Experiences Security Key Glitch

By: Ina Steiner

Sponsored Link

PayPal announced that some customers may be receiving an error message when attempting to login to accounts associated with the PayPal Security Key. As a result of this error, they may not be able to access their accounts, the company said.

PayPal posted the problem on its announcement board on Thursday morning and said it was actively working to resolve this issue and apologized for the inconvenience.

The PayPal Security Key is a small electronic device that generates a unique six-digit security code about every 30 seconds. Users enter that code when they log in to their PayPal or eBay account with their regular user name and password. It's designed to offer extra security to users.




Comments (28) | Permalink

Readers Comments

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: Loops

Thu Feb 19 23:36:54 2009

No comment. Paypal has an excellent security feature in place an this should be adopted with more credit card companies. An occasional glitch is expected.

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: what happened?

Thu Feb 19 23:57:08 2009

why is auctionbytes a total bashfest now?

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: Interesting

Fri Feb 20 01:55:24 2009

Cause this is the only way to get some interest on this blog. More people = more ads = more money. This is what blogging is all about. This is the Perez Hilton blog for auction sites. LOL!

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: truthtime

Fri Feb 20 02:09:40 2009

With the massive numbers of current Paypal glitches, I'm surprised that Ina didn't mention ALL of the other glitches associated with Paypal, but that would've been a very long and time consuming article.  

Of course, the glitch concerning the service of Paypal's Security Key is a LARGE problem for those who are paying ADDITIONAL fees for this extra "security".  If Paypal is as secure as ebay Inc. WANTS users to believe, why would they need to pay for extra security anyway???  

Check out the NUMEROUS Paypal glitches by searching the internet for "(Live Site-631) [3] Resolved - Intermittent errors for PayPal Website and APIs - Feb 17" (at paypaldeveloper).  Click on "Live Site Status" (found in the right-hand column).  A list of Paypal glitches can be reviewed from that page's right-hand columns "Latest Articles" and "Archives".

BTW, Ina is just reporting facts.  Anyone calling reporting the news "bashing" really needs to educate themselves on ebay/Paypal current activities.  If there is any "bashing" taking place, it is coming FROM ebay/Paypal's current policies and glitches and directed against their users.  

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

This user has validated their user name. by: Ming the Merciless

Fri Feb 20 02:11:55 2009

Perhaps if ebay and PayPal employees would spend their time improving customer service and functionality of their respective sites instead of blogging, there wouldn't be nearly so many complaints and "glitches."

The ebay/PayPal syndicate is the only allegedly respectable business I'm aware of that actually pays their employees to harass, insult, and belittle their customers and any media that reports even a modicum of truth about their sleazy practices and problem caused from inattention to and under monetization of their infrastructure.

Anyone care to give odds that 'Seller Advocate' Griff posts here making noise and whining about much deserved criticism of ebay or PayPal?

What's really amazing is that there isn't MORE ebay bashing these days given this latest round giving a few classes of sellers benefits that many others won't receive.

NEG MEG (WHITMAN) in 2010.
Death to ebay corp. in 2009.




PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

This user has validated their user name. by: Ming the Merciless

Fri Feb 20 02:33:28 2009

@ what happened

"why is auctionbytes a total bashfest now?"

I'll bet the ranch you didn't ask why auctionbytes was a total lovefest less than two years ago, now did you?

Not that much has changed. It's just that these days most people who post here understand just how vicious, ethics free, and mismanaged ebay is really is and has been for years now that Whitman's sugar coated smile has lost its sweetness.

NEG MEG in 2010.

Death to ebay corp. in 2009.

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: gordontk

Fri Feb 20 02:42:10 2009

Before praising Paypal, one might want to actually read Paypal's amended User Agreement.  Paypal has granted itself the authority to withhold any users' funds for up to 180 days, at Paypal's "sole discretion".  Paypal also retains all interest on those withheld funds, unless the user pays an additional fee for yet another special service.

Paypal and it's parent company, Ebay are headed by the world's worst CEO, Ebay Inc.'s, John Donahoe.  Users should just expect the continued costly glitches they've been suffering with, as long as Donahoe is allowed to destroy what others have built.  

The only answer to ebay's woes is to rid itself of Donahoe, his "Disruptive Innovation" scheme and all of his bought-and-payed-for pals (including those who are paid to leave comments on blogs and news articles, bashing those who report the truth).

http://www.petitiononline.com/jdonohoe/petition.html>"Ebay
Stockholders and Sellers Calling For Immediate Termination of John Donohoe CEO petition"


http://www.glassdoor.com/Reviews/eBay-Reviews-E78
53.htm
ebay
employees' reviews of upper management

http://genuineseller.com/ebays-disruptive-innovation-hows-that
-workin-for-ya/
previous
ebay inc. CEO, Whitman and current CEO, Donahoe’s, destructive "Disruptive Innovation" ebay scheme

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: PaypalSecure?

Fri Feb 20 05:14:45 2009

Loopy stated, "Paypal has an excellent security feature..."

Security for whom?  Definitely not for it's users.  

PLEASE read, the article entitled, "Website danger as hacker breaks SSL encryption", which states, "The Black Hat conference in the US shows that software can be used to steal information from sites you may think are secure".  

Marlinspike reported that by using a real world attack on several secure websites such as PAYPAL, Gmail, Ticketmaster and Facebook, he garnered 117 email accounts, 16 credit card numbers, seven PayPal logins and 300 other miscellaneous secure logins. Other researchers in the article report more security weaknesses.

http://www.itpro.co.uk/609932/website-danger-as-hac
ker-breaks-ssl-encryption

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: eBay is scum, paypal too

Fri Feb 20 06:04:15 2009

This is the crap we have to go thru with paypal when a dishonest buyer tries to extort & from us :
Buyer received item.
Buyer complains to ebay & paypal.
OUR funds are frozen.
Paypal pretends to investigate. They did NOT interview our witness POSTMASTER.
They claim the case is closed.
WE are out 1. Item 2. $ 3. Fees paid.

so much for being fair...ugh.
PayPal has concluded our investigation of the following Buyer Complaint:



Buyer's Name: hamlet Sarkissian
Buyer's Email: damunebacia@yahoo.com


Transaction Date:
Transaction Amount: -$11.99 USD
Case Number: PP-637-364-782




Because the buyer has reported that the claim has been amicably resolved,
this case has been closed.


Thank you for your cooperation with our investigation.


Sincerely,


Protection Services Department

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: Fruit

Fri Feb 20 07:31:25 2009

Uh, Loops, I hate to break it to you, but you're not supposed to COMMENT after you say NO COMMENT. Duh.

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

This user has validated their user name. by: Ed Gadfly

Fri Feb 20 08:10:32 2009

@by: Loops

''No comment. Paypal has an excellent security feature in place an this should be adopted with more credit card companies. An occasional glitch is expected. ''

Keep repeating the lie long enough and some people might believe it.

Another glitch that hurts customers and benefits PayPal. It's almost uncanny the way ''glitches'' uniformly inconvenience customers and / or result in a monetary advantage to PayPal.

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

This user has validated their user name. by: Ed Gadfly

Fri Feb 20 08:21:09 2009

@ Interesting

''Cause this is the only way to get some interest on this blog. More people = more ads = more money. This is what blogging is all about. This is the Perez Hilton blog for auction sites. LOL! ''

Are you a fan of the Richard Brewer-Hay school of blogging? His latest trend is to interview his cubical mates about their favorite colours and dreamy pop stars.

Speaking of ads, why is the ebayinkblog.com site, so devoid of them? Not enough viewers?

Ha ha ha ha.

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: Joe

Fri Feb 20 09:03:59 2009

This is the third time in two years this has happened to Paypal's security key feature of which extra money must be paid to obtain...Just don't use it and it will not affect you...It seldom worked anyway is why I stopped using it.

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: Rajah Mulavey

Fri Feb 20 09:12:00 2009

I had to laugh at the first couple of comments here. AuctionBytes linked to an announcement posted on PayPal's own site describing this issue - is that not factual enough for you? I suppose, by the same logic, that the PayPal Announcements Board is also a bash site, since it posted something that was not complimentary to their service?

Just for the future reference of some posters: when a word or phrase has a blue line underneath it, that's called a hyperlink. You might try clicking on one occasionally.

RM

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: BOWHUNTER

Fri Feb 20 09:18:07 2009

@TRUTHTIME

Concerning your BTW statement--You are correct.People need to lay off INA.We all have a place to keep us informed and up to date and we all should be thankful for this site---

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: 31840

Fri Feb 20 10:23:04 2009

Wow....I am glad I never got the security key! I don't think I could handle the frustration of not being able to even log into my account. REALLY. I have had some very frustrating experiences with Paypal. I wonder how many people print postage online through paypal.

I personally try to get my news on eBAy and Paypal through Auctionbytes. Check in often to see if there is anything I should be aware of.

Ebay and Paypal have been like a bad storm, and I want to be aware of any storm warnings. I do hope that sellers at eBay Paypal will experience sunny weather again, but the skies are still dark and troubling. I want the weatherman to tell me whats going on, not that everyday is sunny and 71 degrees.

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: paypal rules are bent

Fri Feb 20 11:34:56 2009

How is this bozo allowed to state NO PAYPAL on this ebay listing :
110354000103

C'mon, that's a level playing filed? what a crock.

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: KarensJewelry

Fri Feb 20 15:33:46 2009

I have used the security key for almost a year now.  The only cost involved was a $5 charge for the device.  I don't think $5 is much when I look at the added security advantage to using it.  I know several people who have had their account info stolen.  As with any computer/technology there are always glitches!  Why do you think Microsoft sends updates every other day.  I am happy with the service PayPal has provided me and with the security.  I did experience a similar problem in the past with the key and they had it fixed quickly.  I was still able to get access to my account without it.
Karen
Karen's Artistic Touches
http://www.bonanzle.com/booths/KarensJewelry

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: bill

Fri Feb 20 16:28:24 2009

Just a short ''typical PayPal'' story.

A few months ago, an International Buyer opened a complaint because of an item not received.
I emailed and said it was probably a Postal delay. Be patient.
PayPal, of course, said ''send the Tracking Number'', even though everyone who has ever shipped an International package, knows there is no tracking on First Class shipping.
After a while the package finally arrived. The Buyer sent me an email saying thank you and he didn't blame me for the delay. He also left nice positive feedback on ebay.

I sent the email and a copy of the feedback to PayPal. In about 2 weeks the complaint was closed...IN FAVOR OF THE BUYER! PayPal, because they don't actually use REAL PEOPLE, just a computer system, couldn't read the info. So, because I never sent the non-existent tracking number, nothing else mattered.
I lost $75 for the sale, another $18 for shipping, plus fees.

Ah, well... at least he left positive feedback.

Thank You PayPal.

PayPal Experiences Security Key  Glitch   PayPal Experiences Security Key Glitch

by: Steve

Fri Feb 20 17:33:34 2009

I've been using the eBay / PayPal security key since day 1. Never had a problem with it.

And it gives me that added level of security that I've also been using on my corporate network for years.

Steve.

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