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Thu Dec 17 2009 15:17:21

More eBay Feedback Changes in 2010, Mulling Account-Linking

By: Ina Steiner

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It's no secret that eBay has been testing a new feedback system, and according to a reader, Jim "Uncle Griff" Griffith stated on this week's eBay Radio program that changes to feedback would roll out in 2010. AuctionBytes has learned that eBay is also considering making changes to users accounts in which it would allow users to link multiple accounts ("account linking").

Unlike many other websites and marketplaces, eBay allows users to hold multiple, independent accounts. Often users have at least one account for buying, some for selling, and one for participating on discussion boards, but many sellers have even more than three accounts.

eBay is considering linking users' accounts, though it appears the site would make account linking optional.

In May 2001, AuctionBytes conducted a survey of readers to ask them about multiple account usage:
  • 55% of respondents had more than one eBay User ID.
  • 12% of respondents had 5 or more eBay User IDs.
  • 27% of respondents had 1 or more IDs that hadn't been used in the past year.
I'd expect those numbers would be even higher today as buyers become sellers and as sellers expand product lines, and both buyers and sellers see some of the benefits of having multiple accounts.

When asked why they had multiple accounts in the 2001 survey, one person admitted to shill bidding, another to bidding on reproduction antiques and not paying for them, others said they were protecting their trademarks, and one of my favorite reasons: "So mom does not know what I buy."

There are reasons why users would want to link accounts, and many reasons why they would not want to link accounts - both legitimate reasons and for fraudulent reasons. What do you think of eBay account linking?




Comments (47) | Permalink

Readers Comments

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: kimbers

Thu Dec 17 15:29:04 2009

Interesting. Doesn't really seem to be in eBay's best interest though. Seems to me linking each user's multiple accounts would make the floor drop out of their claimed member counts... but the idea probably looks good on paper : )  

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Jeff

Thu Dec 17 16:09:36 2009

We sell different merchanise on 2 id's and don't really know if linking would make a difference.

I guess I'd be interested in more details on what an account link would mean. Does the linking effect feedback? Just billing? Products? Stores or Search? I'd be nice if it would help us manage account passwords...

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: fruity

Thu Dec 17 16:11:36 2009

I dont want anyone to know my smut buying IDs lol

I'm just going to go delete my other accounts. Its not worth it because the minute they even start talking about cross linking means that they have the potential they will use it against you. I can't expect them to be thinking ahead of what the consequences may be. I mean they couldn't even think it through with their feedback system, they kept changing it every few months.

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: fruity

Thu Dec 17 16:13:51 2009

ps. I think they are making too many changes that its not even worth sticking around as making this place an anchor. I look at ebay as my basement now. If they can't provide an adequate service offering and sellers have to keep making changes to their listings because of ebays sick mind can't figure their way out of a paper bag, then it takes precious time away from the small business, u know? U know!

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: FBMisery

Thu Dec 17 16:41:09 2009

The original FB system was as close to perfect as you can get. The FB system we have now? The only FB score a buyer can have is 100% positive. What is the purpose of buyer FB if the only FB they can receive is a + ? Am I missing something here or is this system screwy? Sellers have a right to know which buyers are risky. No? Nah.

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Run Don't Walk

Thu Dec 17 16:47:14 2009

Friends, we're talking eBay here.  Look back in Letters to the Editor a couple of days ago on these pages -- someone's eBay account was closed because of some problem on half.com.  Linking?  Run, don't walk, to the nearest exit.  It's just one more way for the management to get control of the sellers and to know what they're doing.  Remember this is eBay. Remember their record on unintended consequences.  This is another run it up the flagpole and see what happens, let the chips fall where they may -- ON THE SELLERS! Stop changing things that don't need changing.  Work on the feedback problem. Leave the sellers alone and concentrate on bring the buyers back!

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Commenter 646434

Thu Dec 17 17:01:50 2009

Everyone is comparing ebay to new coke. But isn't it really more like Tylenol, had they not closed down and retooled everything?

Poison. Pure poison.

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Hardrock Rules

Thu Dec 17 17:15:12 2009

Here we go again ! HEY DONAHOE ! I got lots of accounts, I sell and have one account I buy with and want to keep it that way. The account I buy with on eBay, I resell the bargains back on eBay with my other selling.

I do not want my buyers to know how much I paid for the item I am selling. But it matters not what I want or the majority of sellers, Donahoe will do what he thinks best. even though he is rich and does not know what it is like to follow his constant changing rules, just to make $300 a week after 70 hours of work and kissing the customers butts.

2010 another year of pain and suffering for us good sellers cause of John Donahoe !

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Gary Overton

Thu Dec 17 17:43:00 2009

Hmmm, I had an even better idea in my blog post today. Think linking the accounts would be a very small step in the right direction

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

This user has validated their user name. by: Mercy the Mingless

Thu Dec 17 19:46:39 2009

If Brian Burke and his ''team'' who were the brains behind eBay's current dysfunctional feedback system have anything to do with feedback ''enhancements'', they will fail.

A broken feedback system is a failure because it isn't a success.

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: SleepyTime

Thu Dec 17 20:00:25 2009

Instead of wasting time linking seller's accounts, how about ridding the site of Non-Paying Buyers and finding a way to keep them off the site permanently by linking all THEIR accounts together and pushing the delete button.

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: joe

Thu Dec 17 20:16:55 2009

Ebay feedback is worthless... completely meaningless.

I don't leave feedback unless someone messages me and asks for it... then my positive comment is ''Thanks''.

60 % of buyers don't leave feedback anyway...

I refuse to say something positive about a buyer when it is not a true fact, however ebay's slimy policies force you to lie about feedback.

Hmmm, reminds me of Mings rule #1 eBay lies, always has, always will.

I see no worthwhile purpose of linking multiple accounts, but i can see if closing one of the linked accounts will probably close all your accounts, after all it is eBay we are dealing with...always remember that.

I for one am finished jumping thru hoops on eBay...just a time waster.

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: mindelec

Thu Dec 17 21:53:01 2009

how else can they screw up feedback?  i've gone from leaving it for all buyers, to almost just leaving it when asked.

linked accounts...  well good on the back end where it will let them track shillers.  but under no circumstances would i want my buying and selling accounts linked publicly, that would pretty much destroy the whole purpose in having them.

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Lawrence A Dickerson

Thu Dec 17 22:55:22 2009

The solution to account accountability is to have each one backed with a valid credit card or checking account for echecks.Give  em 45 days notice and hit the button tha sends out a sayonara letter.

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Jill

Thu Dec 17 22:58:41 2009

I have two different ID's because I have stores that sell different types of items in two seperate stores.. I have already opened for business on other sites because I am fed up with ebays prices, feedback and TRS program. I charge actual shipping or free shipping and show the amount on the labels( I even hilight it to show them)but have received 5 1/2's for shipping costs because people want to blame me for the high cost of shipping. How fair is it to get low ratings when you prove you charged the actual cost. Why link the accounts? Will it really provide any benefit?  Enough with the changes.

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Gaz

Thu Dec 17 23:16:40 2009

If the purpose of linking accounts is ...
.. to allow all IDs to use a single PayPal account
.. to cumulate transactions & feedback for PowerSeller / TRS status
.. to cumulate UPI data against buyers
.. to cumulate INR report totals of buyers
.. to move (e.g.) SMP /store subscription costs to a one fee per member basis
.. to permit a central email news mailing address (instead of a copy to each ID)
.. to permit account managers for every seller, instead of one per ID

and so on ...

Then I think it's a good, and long overdue, move.

However this is eBay, and instead of looking to the positive possibilities of such a change, you can guarantee they are introducing this to give more power to the thought police at Trust and Safety.  

With regard to non-Diamond sellers, it's eBay's Gestapo/Stazi that now rule the roost and dictate policy.

My two primary selling IDs are now dormant on eBay, and I'm winding down everything else to do with that "venue" - I'll be 100% off eBay between Christmas and New Year.  

Former eBay customers are already finding their way to my websites, and buying with higher invoice totals than on eBay ... and that's before I've started the remarketing program for my own sites.  All my websites are seeing improved search placement, traffic, customer sign-ups, and orders, since removing all products from my main eBay trading IDs.  Makes me wonder if Google etc. track and penalise webmasters who also sell on eBay - it's starting to hint at that.

Gaz

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Patricia

Fri Dec 18 00:23:32 2009

I thought my two accounts were already linked.  They both use the same paypal account.  I've had both of them for years - one sells in a specific category - the other sells everything else.

I guess it would be too much to ask for Ebay to come up with something useful????

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Patricia

Fri Dec 18 00:35:01 2009

One thing I hope Ebay does is eliminate sellers giving any feedback at all.  All we can give is good feedback.  It would stop all the nonsense about leaving feedback first, etc.  Some buyers get really heated if they don't get their feedback and just don't get the fact that its all phony now anyway.  If you don't believe me stop in at the feedback discussion board over there.  You won't believe what you're reading!  Eliminating sellers giving feedback would be good for the seller...and we all know how many "good" things Ebay has given us LOL

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Run Don't Walk

Fri Dec 18 01:06:15 2009

To add one note to my previous note of caution, it will seem as if eBay will  really be doing something great for sellers when they link all the accounts, but, we know, don't we, that the underlying motive for all of this is not for our benefit, but for eBay's benefit.  So what else is new?

More eBay Feedback Changes in 2010, Mulling Account-Linking   More eBay Feedback Changes in 2010, Mulling Account-Linking

by: Ebay's Slow Death

Fri Dec 18 03:12:57 2009

Why do I have this awful feeling that this is Ebay's latest assault on Sellers?

About every six months now, we get a new Change, which tends to whack us on the head, and knock a few more Sellers over the edge of the precipice.

Pretty soon we will all be gone, except for the Diamonds of course.  I know I'm teetering on the edge. Then will you be happy, Donahoe?  

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