|Mon Nov 23 2009 09:59:56|
eBay Absolves Auction Sellers of Consequences from Site Outage
By: Ina Steiner
eBay spokesperson John Pluhowski confirmed that Lorrie Norrington sent a letter last night to U.S. sellers who had an auction listing that ended during the outage advising them about dealing with the consequences of Saturday's search outage.
The letter states, "All auction-style listings completed during this time will be protected from negative and neutral feedback as well as DSRs below a five star rating. In addition, we will not expect you to fulfill Auction-style orders completed during this time if you feel the search outage prevented you from realizing the full expected price from your auction-style listings that closed during the outage or within an hour after the outage. It's up to you whether you want to fulfill the item in the interest of good relations with your buyer or cancel the transaction."
The letter states that the outage was from 9:45am - midnight on Saturday.
eBay said it would be sending a 10% coupon up to $100 off to buyers who won Auction-style listings during the outage for any inconvenience. The company said sellers who plan to cancel a transaction must contact their buyers by end of day Tuesday, November 24.
If you had an auction ending during that time period plus one hour (9:45am Saturday – 1:00am Sunday PST) and are based in the U.S., you should have received the letter from eBay.
The full letter is posted on TheBrewsNews blog.