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Thu Oct 8 2009 10:55:29

eBay UK to Take Unusual Step of Suspending Shipping DSRs

By: Ina Steiner

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eBay issued an announcement to say it was preparing for the possibility of a national postal strike in the UK beginning October 18th. The company is working with alternative postal carriers and is lobbying the government, stating that a strike would disrupt 120,000 businesses that make a living on eBay.co.uk.

eBay UK Managing Director Mark Lewis told sellers that the company would temporarily remove the option for buyers to rate eBay UK sellers on the Dispatch Time DSR (Detailed Seller Rating) from the start date of any national strike action. (The Communication Workers Union did vote today to take strike action against Royal Mail.)

eBay sellers have long complained to the company that its DSR rating system is unfair to them, since shoppers rate sellers on carriers' delivery performance that is outside of sellers' control. Even when sellers can prove they shipped items in a timely fashion, eBay does not remove low ratings from sellers' shipping DSRs.

Compounding the problem of a nationwide postal strike is eBay UK's mandate that sellers in certain categories offer free shipping. Sellers looking for alternatives to Royal Mail are finding it's expensive to ship small lightweight items (link to discussion board post).

The strike affects all online retailers and marketplaces. Yesterday, the Guardian newspaper reported that Amazon.co.uk has cancelled its long-term contract to use the Royal Mail for parcels over 500 grams and will use a rival service, Home Delivery Network (HDN), which also delivers for Tesco and Argos.




Comments (12) | Permalink

Readers Comments

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

This user has validated their user name. by: Ina

Thu Oct 8 11:23:32 2009

Regardless of where you are based, will you continue to ship to UK customers via the postal service given the threat of a Royal Mail strike in the UK?

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: Shock and Awe

Thu Oct 8 11:26:47 2009

Wow, eBay finally does something right.
They are batting .100 now.

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: joe

Thu Oct 8 11:54:56 2009


I stopped shipping International, why give your items away, there is no tracking on International shipments unless you ship express mail, very very expensive.

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: fruity

Thu Oct 8 12:56:59 2009

OMG ebay UK MANDATES Free ship in certain categories? EFFF THAT

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

This user has validated their user name. by: Ina

Thu Oct 8 13:09:04 2009

Yes, see ''Maximum Postage and Packaging Charge'' on eBay UK:

http://pages.ebay.co.uk/help/sell/maximumPP_FAQ.html#maxcos
ts

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: Patricia

Thu Oct 8 13:31:23 2009

Frankly, Ebay doesn't see the need yet for treating sellers with fairness.  They squeeze them for free shipping, they toss all manner of ridiculous policies at them...they happily take the money and item from sellers and give it to buyers.  All totally unfair...but the worst of the lot is the DSR's.  I was recently dinged on my shipping cost star and I give FREE SHIPPING!  Free shipping should rightfully be an automatic 5 on that star - what possible excuse could Ebay have for allowing less than a 5 on free shipping?  Its just that they don't care!  Same with this shipping time...they know they should remove bad ratings if the seller can prove he mailed it out promptly...but heck, why be fair when they have so much fun kicking sellers around and the buyers are so happy to have that much power?  Afterall, sellers always come back for more no matter what you do to them! ;-)

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: mary

Thu Oct 8 16:26:47 2009

There ya go..This is an acknowledgment that ebay realizes that buyers do rate the sellers for over all shipping time and not just handling time. Shipping time is out of our hands once the package is in the postal system.

ebay just is not ''all that'' for a long time now.

People, get your own websites!

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: Buck Efay

Thu Oct 8 16:50:04 2009

The wonderful USPS took 5 days to get a First class item 90 miles, costing me a negative f/b & all 1 DSRS, how is that fair? Also had them take 21 days cross country, on a $100 insured item. Luckily, that was a great customer that worked with us for once, and gave us great f/b.

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: And

Thu Oct 8 19:26:37 2009

So eBay what about the bad DSRS given over the PAST 6 MONTHS of Royal Mail strikes work to rule and the 26 million items STILL stuck in the back log (yes the NATIONAL srtike is about to start..but this has been going on for over 6 months)..DSRS are a joke & so is eBay management

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: shipping out

Fri Oct 9 03:50:16 2009

But suspending shipping DSRs won't take care of paypal INR claims
Its becoming a joke now with buyers logging claims after 3 or 4 days when there has been postal disruption for a while and backlogs now going back several weeks.
When reminded that there have been strikes buyers either say nothing has ever taken more than 2 days or yes but the strike isn't in my area no thought of knockon effects in other areas
I also wonder if Ebay would have done anything if Amazon had not acted first

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: Isn't that just great

Fri Oct 9 06:32:25 2009

We ship worldwide. UK has always been the slowest, most inept of any country as far as mail serivce for at least 10 years now. STRIKE for what? LOL. LESS money and more service?. C'mon, evil ebay must be at the helm of this snafu.

eBay UK to Take Unusual Step of Suspending Shipping DSRs   eBay UK to Take Unusual Step of Suspending Shipping DSRs

by: Peter Leeflang (Leeflang Archives Corp)

Fri Oct 9 08:48:40 2009

The consequences of the UK strikes, should make sellers worldwide aware how vulnerable their business model is, as compared to a bricks and mortar operation.

Without availability of a trusted rightpriced delivery service, your business is shut down, so non-existent and therefore your income can drop to zero in a minute.

A B+M operation has a lot less vulnerability, since buyers will pick up their items. Well.....unless the town is doing road work......;-)



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