A reader says her Search Standing metric in the eBay Seller Dashboard has been lowered incorrectly, despite it also saying she is eligible for a 15 percent PowerSeller discount. Here's a basic rundown on these two Dashboard metrics.
Search Standing: To qualify for a Standard or Raised Search standing, your ratings must meet or exceed the required minimum levels in buyer satisfaction and detailed seller ratings. You can see the minimum levels and how your business compares to them on the Search standing summary.
PowerSeller Discount: PowerSellers with detailed seller ratings of 4.8 or higher for the past 30-day period qualify to receive a 15% discount on Final Value Fees.
Here's a screenshot of her Seller Dashboard.
In perusing a few discussion boards, I couldn't spot anybody else having this problem. But I did see a case in which a seller didn't understand why his Search Standing was lowered and said it has to do with volume of sales. (Initially sellers had to receive a minimum of 10 DSRs in order to be considered for a raised Search Standing, but it was later lowered to a minimum of 3 DSRs.)
Is there any scenario in which Search Standing could be lowered from "raised" to "standard" while the seller remais eligible for a PowerSeller discount - based on high DSRs - and have good buyer satisfaction and policy compliance? Or is this, as the seller suspects, a glitch? After all, if her items down't show up as high in search, resulting in fewer sales, what good is a 15% discount?
eBay is getting very complicated.