AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Mon Aug 18 2008 17:40:00

Comparison of eBay vs. Amazon.com Continues

By: Ina Steiner

Sponsored Link

eBay's hometown newspaper, the San Jose Mercury News, ran an article today, calling Amazon.com the biggest challenge eBay faces. Wall Street analysts used to beat up Amazon for its long-term actions and reward eBay for its short-term actions - what a shift in attitude.

Speaking of eBay and Amazon,....Two blog posts caught my eye recently, both dealing with the problem expats have in dealing with online marketplaces. Well known search guru Danny Sullivan outlined his problems in trying to sell on Amazon.com after having moved back to the US from the UK, where he sold items on Amazon Marketplace UK.

And eBay seller Gaz posted on the BuildaSkill blog about the challenges expats face when selling on eBay's international sites.

One of the tremendous benefits of online marketplaces is their global reach, but policies and technical challenges limit the full potential of the two largest global players.

Also of interest, an interview with eBay's Griff in the BrewNews blog today.




Comments (22) | Permalink

Readers Comments

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: Patricia

Mon Aug 18 19:56:19 2008

There is little doubt that Amazon is, indeed, sucking both buyers and sellers from Ebay (and will soon be tackling Ebay's sacred Paypal).  Ebay, with its weird policies and overbearing attitude, while it continues to mess up and clutter the site, are more than a lot of us can take.  I believe that every day sellers - who are also buyers - are leaving ebay enmass and ebay is replacing them with buy.com listings and the like!  Ebay is in bad bad trouble - sellers know it - small sellers know it for sure.  Yes, Amazon right now is the garden of eden ebay refugees are going to - they've had it with Donahoe and his inexperienced team and they've had it with the site ebay has become!  So, in that respect, yes, Amazon is Ebay's worst enemy right now and getting more so by the day and that is why they are constantly being compared.

www.ACEOart.net

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: Susan

Mon Aug 18 23:16:23 2008

I would say yes, Amazon is presenting a problem for Ebay. I am one that left Ebay's silliness and moved to Amazon. I just simply got tired of the myriad of changes they forced on me daily. I have a life Ebay, it was not meant to spend all my time trying to keep up with the changes you make. Amazon according to Alexa is gaining on the traffic too. And its so nice, you can call and get a human who knows how to fix the problem if there is one and I was surprised, it was not my fault as it usually was on Ebay!

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: mindelec

Mon Aug 18 23:58:39 2008

i've sold on both sites for several years now.  my monthly amazon sales are about 1/2 to 3/4 of my ebay ones.  chiefly i think because amazon presents things by low price first and because amazon is not a good place for browsing for collectibles.

ebay was really good at being ebay and amazon is good at being amazon.  there is room for both in the world, but not for two of the same thing.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: soniadelaunay

Tue Aug 19 00:05:16 2008

Yet another ''buying'' day, where I tried to navigate eBay -- I was looking for a particular original manufacturer cellphone battery & not-necessarily original manufacturer faceplate -- found a NIB phone of the type I was trying to replace faceplate for, thought about BIN, but only paypal accepted.  I absolutely will not sign up for paypal under the present UA -- so, backed out and tried searching for the accessories.  100 cheap china knockoffs later, I was over at Amazon buying exactly what I needed in 2 minutes, with my CC and no hassle and for 1/3 what the NIB phone would have cost me.

I never thought that I'd be saying this, but from now on, Amazon is going to be my first stop for everything, not just books.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: The Graduate

Tue Aug 19 00:13:34 2008

When eBay finally becomes Amazon...
We'll move all of our merchandise to Amazon.com.

But we'll still give eBay 4 ''good'' stars...
which means they'll have a lowered (actually zero) search standing when my household does its online shopping.

Thanks for sticking it to another seller, eBay.  We won't forget it.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: Shirley

Tue Aug 19 00:22:09 2008

Amazon is good for 'some' types of merchandise but certainly not all (like  collectibles, in my case books, where each will be in different condition, be different editions and the details are what counts money-wise).  I've sold on both for years.  Overall, Amazon costs me more than eBay because I primarily sell pre-ISBN (pre-1970) collectible books and Amazon customers are 99% readers, not collectors, so the fees are a larger percentage of gross since my sales are lower there (think $10 books instead of $100 books).  Their book database (don't know about other types of items) is tremendously corrupted, and they expect us booksellers to work at fixing it and to give away our pictures for their perpetual use for other people's listings (no way!).  I find their customer base is looking more for $1 reading copies--and that makes for the bottom dropping out of prices if you depend only on them for sales and have to follow the downward spiral.  I only list about half my books there via a 3rd party that does the work for me (but still have to pay Amazon $39.99/month merchant fees + 15% commission on sales + a percentage of the shipping fees),  because they're much harder to put volume listings on than anywhere else I know of--nevermind trying to make sure your item gets into the correct 3rd listing spot (like in hardbacks instead of paperbacks, or vice versa). They have bought ABEbooks so hopefully down the line will understand the collectible book biz somewhat better--though the last large book database they bought, they phased out of existence within 6 months. A plus is that so far on both you can get your money right away.  But Amazon feedback can be much worse than eBays (undeservedly), there's no allowance for extra shipping costs for heavy items--and I expect they'll do away with the ability to withdraw your money daily pretty soon.  And less customer contact, so much harder to develop repeat customers.  And if you have your own credit card merchant account and you depend only on Amazon, your rates will go way up.  So good and bad about each site (and no, I'm not at all happy about all the changes on eBay, nevermind that my sales there have decreased tremendously in the last 4 months).  But I do like that I've developed some very good private customers from eBay, where I never have from Amazon. I'm just saying there is no one place to list that is all good, or all bad, unless maybe you just wholesale bulk buy just a few items and resell them; then I could see Amazon being better.  Primarily, though, I think you need to use all sorts of places to sell.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: Shirley

Tue Aug 19 00:28:38 2008

I forgot to mention from a buyer's perspective.  I buy all sorts of things from Amazon itself, but am very, very hesitant about buying anything from their 3rd party sellers.  I've had very bad experiences overall, from cheap items to expensive ones, with those 3rd party sellers; bad or just plain wrong descriptions, poor packing, etc.  Love to get the free shipping on over $25 orders when buying directly from Amazon's stock, though! :>)

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: George

Tue Aug 19 10:18:05 2008

WAIT! SHIRLEY YOU are a 3rd party seller on Amazon. Why would you accuse all the others of being less knowledgeably than yourself? How rude! (and wrong btw). Stay on ebay. You deserve each other.

I sell on both Amazon and Ebay.  I find it much easier to list books on Amazon - even Pre-ISBN and for better prices than I ever get on ebay. I also list collectibles there. It's slower, it's harder but it's more lucrative.

As for ebay? I sell there full time. It's not as great as it used to be in say 1999 - 2004...but it beats working for minimum wage for a slave-driver, screaming memmeee boss.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: Patricia

Tue Aug 19 12:41:19 2008

I've been buying on Amazon almost from the beginning.  In fact I used to sell there when they had auctions.....and thats many many years ago.  I only buy on Amazon now - mostly from 3rd party sellers and am delighted in the service I've experienced.  I had only one weird seller in all these years and a call to Amazon took care of that - that's the huge difference between Ebay and Amazon and the reason why Amazon is taking Ebay's buyers and sellers away.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: John

Tue Aug 19 14:19:42 2008

I have been selling on eBay for many years and on Amazon for about 2 years. It's odd how some things that you couldn't give away on eBay sell well on Amazon and vice versa... I never have figured that out. Overall, I think that eBay is pushing away its sellers, especially relatively smaller ones like me. The only complaint I have about Amazon is that I often get the shaft on shipping, particularly on larger items. I have contacted them regarding this problem and the answer I get is not unlike eBay's answers... sorry, but that's just the way it is.

I don't believe that either truly cares about its sellers. The bottom line is everything.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: Barry Mann

Tue Aug 19 14:32:33 2008

WAIT TILL YOU GET SUSPENDED FROM AMAZON SS BEFORE DECIDING.

Amazon is not at all advanced. It is basic and crude and way easier to game. For example there is no shill protection on Amazon (you can buy from yourself under a different name).

If you get suspended there is no phone number you can ring.

There are no DSR's to assess a seller.

Their catalogue model is fundamentally flawed, it is full of duplicates, errors and ommisions. A torch can be in home and garden and subject to FVF of 15% or electronics at 7% and there are usually ASINS in both, all the same.

There is no feeback withdrawal mechanism or buyer follow up.

Plus more.....

Really, the grass is not greener on the other side.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: sonia

Tue Aug 19 14:39:42 2008

Why would "shilling" be an issue on Amazon?  You're not driving up prices by buying from youself, you're just giving Amazon 15% commission for doing so.  Don't see the "gaming" issue here.  Anyone?

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: Gary

Tue Aug 19 15:00:11 2008

If eBay wants to be like Amazon I suggest the eBay CEO take the same salary that the Amazon gets, which is $80,000.
John Donawatever, or Meg Whitman for that matter, is not qualified to do the laundry of Jeff Bezos
I have spent some time with Jeff Bezos. He is very dedicated with a clear vision. He could care less about Wall Street. The folks in power at eBay have no vision and ALL they are interested in is how Wall Street views them

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: John

Tue Aug 19 15:58:45 2008

Reality will start hitting ebay as their stock keeps depreciating and their p/e dissapears. Now they want to drop listing fees, raise the final value fee and make everyone use paypal. I doubt Donahue will last another year, maybe ebay could be saved if the board of directors got rid of him asap and they hired someone to go back to their old model. I doubt it will happen. Also I wonder if the so called exec's at ebay realize athat lmost every powerseller has several other accounts they will also never use again, for every one powerseller they are probably losing more like 4 or 5 unique users as everyone makes the exodus to amazon, craig's list and back to traditional brick and mortar stores.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: LovintheRiver

Wed Aug 20 00:23:22 2008

There is no feeback withdrawal mechanism or buyer follow up.

You can follow up on feedback & a buyer can remove feedback if you are able to get them to do it.

You must  have gotten suspended for not even reading & learning the Amazon site & using an eBay mentality. Your statements are so way wrong Barry.

I've been on Amazon for about 6 months now & my last deposit has convinced me that eBay is no longer for me. When my eBay fees are more than my profit....its time to go.

When I make more on Amazon in one month, than I did on eBay in 6 months...its definately time to leave eBay!

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: Power Seller

Wed Aug 20 23:59:37 2008

Instead of trying to be Amazon, eBay should focus on improving their once successful auction site. Both buyers and sellers are important and should be equally valued. Constant changes are only moving seller to Amazon.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: Dan Buchannon

Sat Aug 23 12:36:46 2008

@Gary - To say Jeff is doesn't care about Wall Street is admitting you're drinking the Kool Aid on that spin from Amazon.  The reality is he does care or he wouldn't take a paltry salary and frankly he would be ousted by the board.  So don't be completely naive on that front.  That'd be like saying that eBay truly cares about it's small sellers and clearly no one is drinking the Kool Aid out of that bucket either.

I do find the discussion about the two companies quite interesting.  There are gray areas where they both play in as you can see by the battle over fixed price listings which are more about regular items vs. the circa 1935 Raggedy Ann doll.  So, I will admit that that is where Amazon and eBay are lying on top of each other.  Amazon will have to prove itself on the checkout front over the years because PayPal has such a big lead and is becoming synonymous with Visa online.  Like it or not, it's true.  I know, I used to work at Visa and MasterCard on the merchant services side.

Lots of talk about eBay spinning off its non-core businesses over the past year.  But what do you think about Amazon and eBay getting together?  You all seem to theink they're becoming the same business, how about we just talk about making that real?

Dan Buchannon
ebaywatchblog.com

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: SLK

Tue Mar 17 04:55:38 2009

I was thinking about selling my merchandise on Ebay but got frustrated with all the rules and fees very soon. I don't have time for all this crap. Amazon, on the other hand, sounds logical and without unnecessary complications. And it's probably more fit for lingerie anyway. I think, I'll give it a shot.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: SLK

Tue Mar 17 04:58:17 2009

Amazon should run an auction though.

Comparison of eBay vs. Amazon.com Continues   Comparison of eBay vs. Amazon.com Continues

by: smiley
Web Site

Sun Jul 31 08:59:16 2011

when ordering products ebay has the best estimated time along with free shipping. amazon when you get free shipping there is stipulations and a longer waiting period.

Click to view more comments
1 2  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.