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Thu July 24 2008 00:13:30

eBay Not Rewarding Cross-Border Traders?

By: Ina Steiner

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I've been hearing reports that eBay sellers who reside in one country but list items on another country's website are not getting PowerSeller discounts. It seems each country wants its sellers to live in and sell on their own site.

If eBay is going to be a global trading site, seems they need to look into this parochial policy (if it is a policy - sounds like a Black Hole these sellers are falling into).

One reader wrote me, "On eBay Radio last week a caller from USA rang in the show. She did not receive her power seller discount for which she had qualified. The reason it transpires is because she lists all her items through the eBay UK site." I didn't hear the show, so I'm not sure what eBay told her.

Update 7/25/08:  I've been hearing from several sellers on this issue - and was forwarded an email written by an "eBay PowerSeller Team" rep telling the seller, "I can confirm that you did not received the FVF discount because of your registered postal address."

Griff confirmed on yesterday's eBay Radio "Ask Griff" show (#112) that a caller had phoned in with the same problem last week. He said he still had no official answer from eBay on this issue. You can hear the clip here, it's just under 2 minutes long.

 




Comments (25) | Permalink

Readers Comments

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: tj

Thu Jul 24 01:19:40 2008

eBay is a rip off & a joke.

Look anywhere on the site and it is promoting Global trade..but if you are an International seller you get kicked in the butt almost daily for the privilege of paying eBay fees.

I sell 100% International and receive at least 1 Paypal chargeback daily..I loose every single one because Paypal say I must send a $10 item by Fedex etc at $25 cost to the buyer>????..I think not.

Paypal do not recognize registered international mail WHY

eBay do nothing about Negative feedback received for buyers too impatient to read and understand that up to 2 weeks for delivery means just that not 3-4 days as the buyer wants?

DSR get hammers daily due to the buyer who are impatient….qualify for powerseller discounts and you don’t get them..so it’s a loose loose every single time

eBay is a Joke ..it is very clear with Amazons Q2 growth of 41% that eBay is crashing.

Sick, tired and just plain angry that these fools are killing My business

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

This user has validated their user name. by: Ming the Merciless

Thu Jul 24 02:05:48 2008

The fact ebay now charges 40 cents per UK exposure should tell everyone that ebay is again LYING about "promoting" global trade.

With a weak dollar, global trade should be booming for nearly all ebay sellers, but ebay's desire to squeeze every potential red cent out of every international transaction is having the opposite effect -- their greed is chilling ALL trading including international trading.

Ebay is, in fact, erecting as many obstacles as possible in order to collect more fees. What they're "promoting' is the collection of more fees for something that was FREE before ebay "lowered" seller fees a few months ago.

This is just one of a multitude reasons why ebay is tanking and Amazon is growing.

Ebay is an untrustworthy business partner.

EBAY LIES.

Ebay needs to eliminate listing fees and most "upgrades" immediately, eliminate the UK exposure fee, cut the FVF fees by at least 33%, restore feedback to the way it's always been, tighten their definition of feedback extortion so that ANY post sale demand above and beyond the product description results in immedate buyer suspension, restore second listing refunds regardless of the software platform used to re list, clamp down on non paying bidders (three lifetime strikes and they're out and can NOT re register), allow sellers to set their own criteria for blocking buyers, and educate buyers so that they're not so high maintenance.

Unless ebay does most if not of these thigns very soon, ebay will be the e-commerce joke of the holiday buying season.

Right track, Donna Ho? I don't think so, buyers don't think so, and finally even Wall Street doesn't think so.

Change NOW or die soon, ebay.

Ebay: the world's most despicable corporation run by the world's greediest, most arrogant, and moronic executives.

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: MF

Thu Jul 24 09:05:23 2008

Sellers have many different and logical reasons for listing on other eBay sites than their own.
...
In January eBay promised the community that they would be providing eBay discount program to qualifying powersellers.
...
Now many powersellers find them in the lurch because eBay has reneged on this promise and will only give you your discount for listings on your local site. This was never specified back in January.
...
It puts eBay international sellers at a huge competitive disadvantage as well as denying them the discounts they have qualified for by right, according to eBay themselves.
Does eBay no longer want to be a global trading site ?
If so why not just split the eBay country sites completley and do away with cross border trading completely.

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: Mark

Thu Jul 24 09:15:31 2008

Just one of eBay's lovely rip-offs.

Another one selling internationally:

Deny buyers and sellers to use alternative currencies through PayPal.

Example: European seller sells on eBay.com to an Australian seller. PayPal and eBay force payment to be made in US $ whilst payment in Euro or Australian $ would make more sense. But PayPal takes 10% on this payment and they want the money. Australian buyer converts through Paypal to US $. European seller then converts these US $ to Euro.

Appr 4% Paypal fees + 2 x 3% in Paypal bad currency exchange rates = 10%

A great way to make lots of extra bucks for PayPal and eBay. Totally unnecessary and highly disadvantegeous to their customers.

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: Tina

Thu Jul 24 10:37:28 2008

I have stopped selling International about 4 month ago.

Tired of getting dinged on my shipping time and shipping cost star by International buyers.

Unbelievable that ebay charges extra fee's for listing in another country.....

My customer base used to be 30% International.

Now ebay and I are losing $$$$

And that makes sense????????

What in the world is JD doing?

Maybe he truly want's ebay to self destruct.

But why????

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: Fruity

Thu Jul 24 16:37:11 2008

This was brought up at the DSR workshop last month. The same workshop where ebay didn't staff the workshop and when there were so many questions what they did was let the hour long ws go with only a few questions answered. Then they locked the thread and posted the responses back to back and deleted threads, pink slapped members who asked questions and gave out at least 1 suspension. All because the sellers were asking why ebay didn't have people who could answer questions. The question was asked in reference to this March announcement
http://www2.ebay.com/aw/core/200803310800522.html
<
BR>Here
is the thread they responded post 127
http://forums.ebay.com/db2/thread.jspa?threadID=1000704692
<
BR>
The
PowerSeller discounts only apply to sales on your home site. So if you're a US PowerSeller, you'll only qualify for discounts for items listed on the US eBay site. You won't however qualify for items listed on international sites. It gets complicated though (:)) because we now have an optional program where US listings are picked up for display on eBay's UK site. THOSE particular listings still qualify for the discount. See for details: http://www2.ebay.com/aw/core/200803310800522.html

Also, it's different if you have a US listing and a buyer from another site buys it; the discount still applies in that case.

Lomax

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

This user has validated their user name. by: Ming the Merciless

Thu Jul 24 23:24:09 2008

I think we ALL need to be perfectly clear about precisely who the responsible parties are for today's ebay.

We can begin with Meg Whitman. ANYONE with sound business training could see that as early 2002 the decisions Meg made in virtually all areas were designed to have maximum and immediate impact on stock prices, and many of her decisions clearly were robbing the future of ebay.

As ebay grew and prospered, she refused to invest in infrastructure improvements -- increasingly unstable platforms, looking the other way at the criminal enterprises using ebay to preserve and enhance revenue, declining quality of what ebay calls customer service, poor hiring decisions, inadequately prepared and trained management, questionable 'appropriations' (some would all it downright theft) of things that didn't belong to ebay, unnecessary fee increases, and shabby treatment of its customers, the sellers.

Today's ebay is the bast*rd child of Meg Whitman who's being reared by an equally greedy, stubborn, and cataclysmically short sighted CEO, The Donna Ho.

I'd estimate that Meg knew exactly what was about to happen eighteen months ago and deliberately timed her departure so that the blame/responsibility would fall on her replacement.

The Donna Ho could change things now, but he suffers from self much hubris to admit all of them wrong, wrong, wrong, and roll back the destructive changes they've made.

So both Meg and John deserve to be in ebay Hall of Shame which may be all that remain of ebay very soon.

Ebay: the world's most despicable corporation managed by the world's most despicable executives past and present.

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: Loops

Fri Jul 25 01:16:10 2008

I will not pay .40 cents to list on U.K. website for a CHANCE that it will sell to there. Talk about doubling listing fees. If Ebay did the math, they would understand that if you open trade across borders without additional fees, they will receive more in FVF and Paypal fees then their greedy little .40 cents.

They didn't beleive the NOISE before and what makes you think they will listen now. My U.K listings are SHUT DOWN. It's not worth it for me.

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: Just a Seller

Fri Jul 25 04:13:00 2008

I used to sell on ebay.uk and have full visibility on the ebay.com. 30% of my clients came from the US. Then ebay cancelled visibility only to bring it back for a fee.
I tried it once, only to find out the visibility applies for keyword search  and not for browsing. Unfortunately the categories I am using are tradionally browsers' categories so the whole thing is useless for me.  
Back to square one. Now, I only list on ebay UK. US potential buyers don't see nor buy my items anymore. Ebay thought of making more money by collecting fees attached to what used to be a global market by making it local. What is the sense in using THE global platform (WWW)to separate buyer's from sellers who operate in different countries?

Oh  - and the by the way - PS discounts are not available for sellers who don't have an ebay local site.

No wonder ebay is not doing so great on wall street.

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

This user has validated their user name. by: Ming the Merciless

Sat Jul 26 03:04:55 2008

@ Loops
If Ebay did the math, they would understand that if you open trade across borders without additional fees, they will receive more in FVF and Paypal fees then their greedy little .40 cents.

Perfect example of ebay logic: they'd rather have 100% of nothing than 18% of something!

Has anyone seen any of those "rewards" that non paying bidder and upwardly mobile ebay executive Lorrie Norrington promised several days ago?

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: MG

Sat Jul 26 03:49:21 2008

The fundamental point for me is that each seller is billed in the same way, in the same local currency by their local site on which they are registered.
...
So there is no rational reason why 1 seller gets his discount because he only lists on another site but another seller will not receive any discount just because he lists on an international site.
...
Through strategies like charging extra for international visibility and denying sellers their qualifying discounts, eBay is moving away from an open international trading environment to a regionalised narrow set of independent sites.
...
I think this is an extremely blinkered strategy that not only hurts sellers but eBay itself

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: Ian

Sat Jul 26 06:03:56 2008

Wow, nice attitude Griff! That audio clip illustrates eBay's perfectly how eBay rolls their eyes at problems sellers are experiencing. I live in the UK and I am not receiving my PS discount either due to this UNDOCUMENTED RESTRICTION. Griff's sidekick (whatever her name is) insinuates that only one person has been affected. NOT TRUE!

If Griff and his co-host would get off their butts and get some answers it would be a start. And yes, Griff, start taking notes.

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: Patrick Alexander

Sat Jul 26 11:45:10 2008

''eBay Not Rewarding Cross-Border Traders?''

Reward ?? eBay ?? eBay doesn't reward, they punish. If you don't think so you haven't been paying much attention.

Every new policy they bring out is harsh & punitive. And designed to punish good sellers that have filled their coffers with $$$ for years.

All the while they smile & scoop up the cash in bonuses & stock options. Much of which is just legalized theft from the stockholders.

Disgusting. No other word for it...

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: GazLanNaThai

Sat Jul 26 12:39:20 2008

A few of the above posters seem to be mixing up the two seperate topics of cross border visibility and FVF discounts for cross border selling.

I won't go into the international visibility issue now other than to say that the hogwash fed to everyone about it being cut last year has been thoroughly disproven i9n a couple of in-depth analyses on Buildaskill.com

Now regarding the FVF discounts, MF (above) was right that there were no qualifiers stated back in January, however JD did say that the exact criteria would vary from site to site, which is why the US has the 3 levels based on DSRs and the UK has levels based on PowerSeller status.

During the pre-introduction phase, the UK PowerSellers pressured UK Pinks for details of whether it would be applying to all sales, and Richard Ambrose (UK Trust & Safety) said it would only apply to domestic listings because the calculations and software were too difficult to account for all the different sites.

However, if you set up your account on any of the South East Asian sites (or move it to one of them) then as long as you meet the PowerSeller qualifications for each country, you can get the discounts for all of Canada, USA, UK, Germany, and I think for Oz too.

I'm in Thailand, and the UK have decided this disqualifies me from receiving the discounts on my UK PowerSeller account.  I regard that as a complete betrayal after 5 1/2 years of having an account in good standing and 12,000+ sales.

Rather than cut my nose off to spite my face by leaving eBay, that's fine, I'll just move my account to Singapore, then the UK team wont get any more fees from me - even if I list on UK - and I'll get the discounts from 4 or 5 eBay territories instead of just one.

Gaz

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

This user has validated their user name. by: Ming the Merciless

Sat Jul 26 23:49:07 2008

@ Patrick Alexander

Succinctly abd correctly stated.

The paternalistic authoritarian management style can and does produce nothing but harsh and punitive policies. Such results are intrinsic within this management model.

This management model is the last refuge of the incompetent.

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

This user has validated their user name. by: Ming the Merciless

Sat Jul 26 23:56:01 2008

@ Ian

Griff is no friend of ANY ebay seller.

IMO, ebay sellers would have a far better and more accurate view of ebay philosophy past and present if they'd understand that Meg Whitman never was a encouraging mother figure and Griff isn't and never has been some kindly grandfather figure.

He's a marionette who bobs up and down as ebay management jerks his rather short strings.

People are wasting their time crying on his shoulder. He like all other ebay management DON'T care whether you succeed or fail. They ONLY CARE about the stock option and bonus packages. And if lying, distortuing, and misrepresenting the facts serves that end, then that's what they're all too willing to do.

Ebay: the world's most despicable corporation run by the world's most despicable executives.

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: Daisy

Sun Jul 27 08:21:55 2008

Griff's an older guy who looking out for his retirement years. Not so noble, but very much in line with human nature.

My daughter just started working for a company (bm style) and they are the coolest company. Their philosophy is we treat our employees well because they know the employees and their families are also their customers. A happy employee will treat the customers he/she serves great and spread good news about the company.

What a novel idea!!

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: HUH

Tue Jul 29 00:14:48 2008

it's been pretty quite over here on the auction bytes site.

everyone still here ? ? ?

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

by: HUH

Tue Jul 29 00:16:53 2008

OOPS!
Typo = = i meant 'quiet'


echo


echo

      echo...

eBay Not Rewarding Cross-Border Traders?   eBay Not Rewarding Cross-Border Traders?

This user has validated their user name. by: Ming the Merciless

Tue Jul 29 03:40:55 2008

Clever ruse to redirect readers to posts in other topic areas ebay doesn't want to be read.

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