|Wed June 25 2008 20:45:48|
Guide to eBay's New Finding (Search) Technology
By: Ina Steiner
eBay Australia has published a guide to eBay's new Finding platform. It explains what factors Finding takes into account when bringing back search results and includes tips for buyers and sellers.
eBay is currently rolling out "Finding 2.0" in the UK, and will roll it out to other sites. Many sites are making the "Playground" available so users can experience the new search techniques before it rolls out completely.
eBay should consider more guides like this one. There is a hunger from sellers for more information to help them cope with the huge number of changes to the site and a feeling that buyers need to be educated as well.
One of the biggest complaints I heard at the recent eBay Live conference was that buyers had no idea that a neutral feedback rating and a 4 rating on DSRs were actually bad for sellers. I imagine a guide like this for feedback would be most welcome by sellers and buyers alike.