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Wed June 25 2008 20:45:48

Guide to eBay's New Finding (Search) Technology

By: Ina Steiner

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eBay Australia has published a guide to eBay's new Finding platform. It explains what factors Finding takes into account when bringing back search results and includes tips for buyers and sellers.

eBay is currently rolling out "Finding 2.0" in the UK, and will roll it out to other sites. Many sites are making the "Playground" available so users can experience the new search techniques before it rolls out completely.

eBay should consider more guides like this one. There is a hunger from sellers for more information to help them cope with the huge number of changes to the site and a feeling that buyers need to be educated as well.

One of the biggest complaints I heard at the recent eBay Live conference was that buyers had no idea that a neutral feedback rating and a 4 rating on DSRs were actually bad for sellers. I imagine a guide like this for feedback would be most welcome by sellers and buyers alike.

 




Comments (29) | Permalink

Readers Comments

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Kal

Wed Jun 25 21:50:35 2008

More garbage. More "fixing what isn't broke" to justify their existence.

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: tj

Wed Jun 25 21:52:11 2008

The biggest "Tip" I can give any seller with less than 4.4 in DSR is >>> DON'T WASTE YOUR MONEY IN LISTING FEE's...no one will find your items

This system must be breaking laws regarding business practices & un-fair business practices..WHERE ARE THE LAWYERS

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

This user has validated their user name. by: Ming the Merciless

Wed Jun 25 22:48:10 2008

Ebay doesn't care whether they violate laws or not, and they care even less whether they're in violation of Fair Trade practices.

This is because they already know that the super business friendly criminal Bush administration wouldn't investigate or prosecute them under ANY circumstances.

The only hope of bringing ebay to its knees will be if Obama is elected and appoints an SEC, FTC, and Justice Department that believes in law and regulatory enforcement.

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: max

Thu Jun 26 02:40:45 2008

Useful stuff. Personally i dont really understand all the eBay hate. Ive always used PayPal and find it much safer than any other form of payment. The $20000 protection is a huge plus. Anything that cuts down on fraud has to be a good thing, whether its eBay owned or not.

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: beachy

Thu Jun 26 04:06:18 2008

when a user needs a guide to find IT then it's time to pull the plug.

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Mechelle

Thu Jun 26 05:10:19 2008

@beachy

ha ha ha No Doubt

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Gemma

Thu Jun 26 07:48:17 2008

OK...  I've followed the link to the Auctionbytes article about 'Finding 2.0' and I'm still completely mystified as to what it actually is?! :D

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Patrick Alexander

Thu Jun 26 07:59:12 2008

Coming soon: ''A guide to understand the guide about Finding 2.0.''

Starting a system you need a book (or 2) to understand is not a good policy.

eBay worked best & grew like mad when it was simple. The more they complicate things the worse it gets.

The main problem is long ago eBay forgot they were a SERVICE business & started thinking they were a TECHNOLOGY company, just because they operate on the net.

In fact they are the laughing stock of the IT world.

Boy this IS really like watching a train wreck in slow motion...

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Paula

Thu Jun 26 09:28:06 2008

But what if I don't want to buy or sell jeans.  What if I want items in the Collectibles  categories?  Item Specifics for the items I sell are either totally unrelated and useless or are not there at all.  For the ones not there at all, when you click the suggestions link you get options like hallmark and avon. No offense to hallmark and avon collectors but if ebay thinks they are  the top rung of collectible items, they have no concept of the category.  Those items should be automatically listed under Decorative, Branded, where they have their own sub-catagories under their own brand names!  If someone is looking for a 1940's wall mirror, avon is not an option for Item Specifics.  If I'm looking for collectible Mexican pottery, the item specifics offered under suggestions are Original or Reproduction, choices Reproduction or Original - someone besides the Mexicans are making reproductions? then we have Region plus or plus Culture - choices offered are asian and pacific -  hello I'm already in the Latin America  category, then Era - 1900 to Now or New - if it's dated now it's new, isn't it? then Latin American Culture, choice Mexican - now that's a help, I'm in the Mexican, Pottery category already, Product plus Type - choice Pottery - read previous response. And what is with the plus and or plus stuff?  Is this Bolean? If someone enters roseville pottery in search, will they then be offered all items with pottery in the product and type item specific? Oh that's going to make for happy possible buyers.  

Collectors know what they want - if they want Mexican pottery or Roseville pottery, that's what they want to see, and only that.  Offering them options to look at other types of pottery, other mexican items, other whatevers associated with the name of roseville, is not going to tempt them to buy anything in those areas - it's going to annoy them and they will not shop at all!!!  

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Hidden ID

Thu Jun 26 11:41:43 2008

@ TJ

My suggestion for eBay sellers with low S/H DSR's....LOWER THEIR SHIPPING CHARGES!!!

We cut our S/H in half and added Free Shipping listings options on all our items.  At the same time we increased the prices of our items to make up the difference.

Our S/H DSR went from 4.5 to 4.8 and our other DSR's went from 4.8 to 4.9.

So don't STOP listing, just CHANGE the way you list...Higher Prices and Lower S/H.

It worked for us.

(Fire Proof Suit On)

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: steve

Thu Jun 26 11:47:57 2008

Last night I did a search on eBay for a brand of "men's shorts".  I had to wade through countless listings for "short sleeve shirts" to find the shorts.  The brilliance of Best Match at its best.

I have also wondered, when eBay finally weeds out all of the so-called bad sellers, there will only be so-called good sellers left.   How will the good seller who is at the bottom of the Best Match ranking feel?

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Stalking Horses

Thu Jun 26 11:56:49 2008

@ Hidden ID says:   My suggestion for eBay sellers with low S/H DSR's....LOWER THEIR SHIPPING CHARGES!!!

Yes Hidden ID, and while we are at it, why don't we just give the merchandise away for free, throw in some cash with the order, and give double the cash back on refunds.

Are you running a business or are you running a charity?  Why is eBay the only company that frowns upon a modest handling charge to cover expenses.  Order from any of the major retailers (Sears, J.C. Penney, Bloomingdales, Macy's etc.) and you will encounter a handling charge.

Ebay has created an environment that attracts cheap and unrealistic shoppers who expect something for nothing, and every problem associated with that type of buyer is the bain of the sellers.

There is a woman on eBay who has "This Ain't the Bendover Boutique" in her signature.    I can relate.

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Tony P.

Thu Jun 26 12:02:56 2008

"One of the biggest complaints I heard at the recent eBay Live conference was that buyers had no idea that a neutral feedback rating and a 4 rating on DSRs were actually bad for sellers." ~Ina

I am mystified as to why they complain. Do they honestly think that ebay has somehow "overlooked" these points? That ebay is very dense?

Ebay knows exactly what it is doing. It is intentional, but many of ebay's users don't want to believe that.

We're long-past complaining and hoping that ebay will somehow "get it". The only thing that will force them to get it, is to remove the power they have over you. Stop listing.

Ebay and Sellers. Addict and Enabler. And in reverse order.

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: steve

Thu Jun 26 12:13:21 2008

Tony P. makes a very good point.  Of course they know it.  They are data fanatics.  They track everything.   As hungry as they are for their next nickle you don't think they actually set up a system where they will have to give out too many 5% and 15% discounts do you?    

They also need to get rid of the ridiculous policy of allowing non-payers to leave feedback.  A non-payer is NOT going to give you good DSR ratings and sellers for whom you have to file a dispute to get payment will not either.

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Patricia

Thu Jun 26 12:51:49 2008

"One of the biggest complaints I heard at the recent eBay Live conference was that buyers had no idea that a neutral feedback rating and a 4 rating on DSRs were actually bad for sellers. I imagine a guide like this for feedback would be most welcome by sellers and buyers alike."

These have been discussed ad naseum on the Ebayinkblog and we still do NOT have a concrete answer as to why Ebay isn't educating buyers and is, in fact, telling buyers one thing and sellers another!  It all seems to point toward some ulterior motive that Ebay is keeping under their hat along with their plans as to what the site will look like in the future after all the changes are complete.  It just can't be good news for us...else they'd be jumping on tables and shouting it out to us.

www.ACEOart.net

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Kira

Thu Jun 26 14:14:56 2008

I tried the new search program. I won’t lie; it is not easy to get around on it. I was a little confused. But after 2 hours I figured it out. It helped a lot once I got into “Customize view” section and restructured how I want my searches to look. Then it was easy. But it took me some time before I even knew it existed. I have been buying on eBay since 2000 and this was a lot harder to navigate then the old system.  If you do not do the customize view, you will not see 50% of what is on eBay. Also do not forget to click on title description and store inventory on the left bottom. (Nice place to hide it.) If you do not click that, you only see 1/6th of what is on eBay. Honestly, by the time I finished looking how to find what I needed I forgot what I needed and left. NO SALE EBAY.

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

This user has validated their user name. by: Ming the Merciless

Thu Jun 26 17:34:14 2008

Ebay obviously can't develop an easy to use, bug free platform if their life depended on it.

Of the many obvious things ebay doesn't get is the fact that it does.

Ebay: America's Most Despicable Corporation

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Steve

Thu Jun 26 18:04:36 2008

By the very fact that ebay need to publish a guide on how to search clarifies how poor the new search is. Buyers want to be able to find things quickly and simply and can not be expected to read a user manual just to make a purchase.

It's not the threat of retaliatory feedback that was driving buyers away from the site, nor even the occasional scammer. It is the constant changes, glitches and general incompetancy of the technical side of eBay that was making things difficult for the buyers, and losing sales.

I would be interested to know just how many search results end up with buyers leaving before looking at an item description. This would be key data in identifying if it is the search that is the problem, or the seller.

I doubt eBay would ever admit this though...

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: Frances

Thu Jun 26 18:09:40 2008

The new search screens and algorithms are proving extremely unpopular with eBay UK sellers and buyers, who have been selected as the unfortunate first tranche of the roll out.  The screams of anguish have been so loud that eBay have unpinned all the relevant discussions after less than a week - perhaps because the main topics are why it is hated, how to opt opt, and who to complain to.  The software is ill conceived, poorly designed, and appallingly executed, while the way the roll out is being forced onto unwilling users is an exercise in how not to do it.  Australia - this is coming your way - start worrying now!

Guide to eBay's New Finding (Search) Technology   Guide to eBay's New Finding (Search) Technology

by: bite me

Thu Jun 26 18:31:47 2008

if you have 4.4 DSRs you shouldn't be selling on ebay. you're doing something wrong. it's not ebay's fault it's yours.

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