I've received a number of emails from people reporting problems they've been having with eBay and/or PayPal. Here's a roundup. Seeing it all in one place is pretty interesting. I think industry observers forget that sellers have lots of issues to deal with on a daily basis (though many problems often affect a subset of users). If you are having problems or if you have constructive suggestions or workarounds, please post a comment below.
eBay Store Search Decreased Visibility: A seller wrote: This may be old news, but I just learned that if you have an eBay auction or BIN listing, and an eBay store listing for the identical item, that the store listing will no longer be displayed in an eBay search of that item even if you are the only other seller. The search result will include the store item in "X items found for (item) in eBay stores", but the store listing won't be displayed unless the looker clicks on the item link.
International Site Visibility Reported Broken in UK: A seller in the UK writes: On eBay UK there are issues with the new international site visibility. I have just had emails from the eBay Trust and Safety Department telling me that they removed international site visibility from my listing. Please note, they added, that the fee for this feature will not be credited back to your account. I have sold all these items on eBay before, many times with no problem so complained bitterly to eBay. I had a reply, in relation to one item: Thank you for taking the time to let us know that an item you listed with International Site Visibility appears to have been incorrectly ended by eBay. We are aware of an issue which is causing certain items listed with International Site Visibility to be ended incorrectly, and are working hard to resolve it as soon as possible. Please allow me to reassure you that any fees charged for this item have been credited, and that there is no negative mark on your account as a result of this error. I apologise for any inconvenience and thank you again for your patience.
This was two days ago (the seller continued), and I was satisfied until yet another item was removed from international visibility today with the same warning. Apart from the work involved in relisting, this has the potential to affect my dashboard ratings so I am beginning to think that the new system is heavily weighted against the seller if there is no court of appeal although, on a positive note, as I currently qualify for a 20% discount on invoices and feature near the top in searches I am in favor of the new system, in general terms.
As a related issue I have seen an increase in non-payers and late payers since the new feedback system started. Maybe this is a co-incidence but I would be interested to know if other sellers have seen a similar increase.
Trusted Selling with Identity Confirmation: A seller said there is a problem with eBay's new Verified Identities program. Sellers in countries outside the US can't be verified because eBay's phone system can't dial numbers outside the US, according to a caller who left us a voice mail message.
PayPal Notification Emails: I received this email on June 3rd: 3 weeks ago they did something that caused two pieces of information to be dropped from their email notifications. This creates extra work for me having to login to paypal and hunt down the transaction and find view the details page to get the info that was included in the email until about 3 weeks ago until they broke it. They told me 3 weeks ago the problem was escalated and today they tell me the same thing and there is no time frame as to when it is fixed. Nice customer service isnt it ? It would take a programmer 5 minutes to fix the problem, rest assured. Imagine introducing a bug and then saying there is no time frame as to when it will be fixed.
Problems Accepting Visa and Mastercard through Paypal: Another user said he was unable to accept Visa and Mastercard through Paypal because PayPal is requiring users to click on a link to accept an agreement - but they are not providing the link. Failure to click on the link and accept results in your Paypal account being unable to accept credit cards through Paypal. He said the notice he gets reads like this, and he provides a link to his blog documenting his efforts to get his problem resolved: We've noticed you still have not agreed to the Credit Card Processing Services Agreement. If you do not agree to the new terms by Jun. 1, 2008, your PayPal account will no longer be able to receive MasterCard-funded credit card payments. Debit Card Cash Back Program: Seller says: We've got 2 PayPal accounts, both of which I noticed today were unenrolled in the Debit Card Cash Back program PayPal has offered for years. We have not received cash back credit for any purchases since May 31st and did not receive credit for debit card purchases made prior to that date, but posted to our account today. One account was still getting the grandfathered 1.5% rate, while the other (a newer account) was getting the 1% rate. While trying to figure out what happened I ran across a brand new page (image attached) that seems to be using different rule for the cash back program than the user agreement currently allows. https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/policy_debit We've lost the 1.5% for several and weekly and monthly bills that hit over the weekend, but are showing credits for items that posted last week.
Invoices for Multiple Items: There may be several issues on the limitations of dealing with invoices for multiple items (including the fact that Seller Protection doesn't cover multiple items shipped together, as far as I know). Here's the latest email I received today: I have been trying to get EBAY to fix their invoicing system with regards to insurance amounts for multiple items for quite some time. They have not been fixed going back to 2 postal increases ago. For example, under $50 insurance still resets to $1.30 with multiple items won. It is now $1.70 with a $.40 cent loss for each invoice set and paid by buyer or not corrected by seller. A lot of money to lose on a $.99 sale item! The $100 insurance amount reverts to $2.40 instead of the actual $2.15. This at least is in favor of the seller, but might result with feedback problems for shipping amounts. EBAY is directly controlling that negativity!
eBay Motors Security Feature - Problem Acknowledged: A reader points to a forum thread where an eBay Motors seller is getting emails from shoppers who can't see his photos. An eBay moderator responded, explaining "The iframe is part of a security measure we're testing on Motors, to help prevent user-provided description content from affecting the rest of the View Item page (either accidentally or maliciously)." The moderator goes on to explain the problem and what eBay is doing to fix it.