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Mon May 12 2008 08:46:30

eBay Glitch in QuickBooks Export

By: Ina Steiner

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A glitch in eBay Accounting Assistant is preventing sellers from exporting all of their data to their QuickBooks accounting program, according to users. The tool is supposed to save sellers time by exporting their eBay and PayPal financial sales data into their accounting program, but it is apparently failing to export product Shipping & Handling data, causing some users to spend hours manually entering it into the program.

A Platinum PowerSeller wrote to AuctionBytes in the hopes of getting eBay to fix the problem. Here's a few blurbs from the seller's emails to me:

The problem began on or about April 18th, 2008. My company depends on EAA to download hundreds of transactions per day, and since eBay modified the API over three weeks ago, shipping costs and PayPal fees are not downloading. We now spend several extra hours every day manually entering these values. We simply have no other alternative if we want to keep our QuickBooks file up to date. Many other sellers are in the same position.

What's especially infuriating is that eBay continues to allow new users to download Accounting Assistant (http://pages.ebay.com/accountingassistant/) without notifying anyone that it is not functioning properly. Several of these new users have started threads on the discussion board asking why EAA is not functioning as advertised. Several have said that their company file was corrupted by importing erroneous transactions. eBay has never responded to any of these threads.

eBay is reportedly working on a new version of Accounting Assistant that will be integrated into seller's My eBay account. No word on how long sellers will have to wait to get a fully functioning program.

Ironically, Intuit's Scott Cook, the founder of the company that owns QuickBooks, sits on the Board of Directors of eBay.

 




Comments (9) | Permalink

Readers Comments

eBay Glitch in QuickBooks Export   eBay Glitch in QuickBooks Export

by: anon

Mon May 12 21:58:47 2008

Ina said:
Ironically, Intuit's Scott Cook, the founder of the company that owns QuickBooks, sits on the Board of Directors of eBay.

I think it's interesting that Lorrie Norrington worked for Cook at Intuit and Meg and JD worked together at Bain.  

Do we really have the right people at the helm or is this just a little corporate back scratching?

eBay Glitch in QuickBooks Export   eBay Glitch in QuickBooks Export

This user has validated their user name. by: Bill

Tue May 13 01:11:42 2008

As far as I know Accounting assistant has never worked right. It always had glitches and never in the couple of years that I had it imported anything fully. I erased it a while ago after never being able to use it properly and it was taking up space on my hard drive. Another useless tool that the IT people at eBay came up with to make their employment have some purpose and meaning?

Bill

eBay Glitch in QuickBooks Export   eBay Glitch in QuickBooks Export

by: Brent Crouch

Tue May 13 14:30:07 2008

I'm having the same issue.  Ebay Accounting Assistant is a great program when it is working.  Like anything, you expect there to be glitches from time to time.  You just don't expect a major company like eBay not to fix them for weeks!

I wrote to Accounting Assistant Support yesterday and was told there is no ETA for the fix.  Typical eBay crap.

Too bad I can't leave a feedback for eBay right about now.

eBay Glitch in QuickBooks Export   eBay Glitch in QuickBooks Export

by: Cathi Aiello

Tue May 13 16:48:02 2008

The constant "bugs" in the EAA and eBay's complete lack of support and help in using the program is the main reason why we have stopped using it with all of our eBay clients.  Instead we use the PayPal import feature to reconcile their books in Quickbooks or help teach them how to do it.

eBay Glitch in QuickBooks Export   eBay Glitch in QuickBooks Export

by: Cathi Aiello

Tue May 13 16:49:15 2008

sorry meant to activate the email link in my above message.  should be fixed in this message.

eBay Glitch in QuickBooks Export   eBay Glitch in QuickBooks Export

by: Pat K

Tue May 13 19:05:08 2008

What is most upsetting is Ebay's cavalier attitude about the problem.  The sellers are clearly not very important to ebay. Its' hard to run a successful business when you have to do manual accounting records.

eBay Glitch in QuickBooks Export   eBay Glitch in QuickBooks Export

by: Kent

Wed May 14 06:23:52 2008

Unfortunately, the PayPal export feature doesn't allow one to track inventory in QB. It also doesn't help when you accept other forms of payment.

Until eBay messed around with the API and broke EAA, it was one of the only tools that allowed the export of product SKUs from eBay's custom field as well as all transaction data (including eBay and PayPal fees). Once I figured out the tool's quirks, it worked pretty well. Best of all it was free.

The only alternative I have found to replace EAA is $200 for the basic version and it's buggy and poorly supported. It seems to be my only option now though...

eBay Glitch in QuickBooks Export   eBay Glitch in QuickBooks Export

by: Cathi Aiello

Wed May 14 17:28:33 2008

''Best of all it was free'' - true but as you've discovered, you get what you pay for.  :)

I know many of you are frustrated at eBay's assistance with this problem but their main function is to provide you with a place to sell, not to help you with your accounting records.  So in that sense I do understand why it is not a big priority for them.  

In response to the other comment above regarding the PP Import not updating the inventory functions in QB - yes that is true but with the hundreds of eBayers who we help each year we recommend that inventory NOT be kept in QB - it just complicates the accounting too much and we show our clients how to keep things simple.  And in regards to sales from other payment methods than PayPal... well those are super-easy to enter in QB so not a problem with our clients.

~C

eBay Glitch in QuickBooks Export   eBay Glitch in QuickBooks Export

by: Kent

Wed May 14 20:10:16 2008

Cathi: Users of EAA pay for the tool every time they list and/or sell an item on eBay and pay fees, so in that sense it's really not free. eBay provides tools such as EAA to make sellers more productive and therefore generate more fees. If you don't understand why supporting ''free tools'' should be a priority for eBay (i.e., making sellers more productive and generating more fees), then you really don't understand eBay's business model.

The EAA fiasco was the result of eBay's and Intuit's management taking their eye off the ball, not an indication that they consider productivity-enhancing tools, free or otherwise, to be something not worth supporting. That's why they are migrating EAA to a web-based version. Intuit also has a vested interest in providing a reliable method for tightly integrating QB with eBay -- they can sell more software to eBay sellers.

QB is the leading small-business accounting software and it does a great job with inventory management when EAA or comparable tools are available. Most eBay sellers keep very poor accounting and inventory records and never really have a handle on their inventory levels or how well their eBay business is performing.

If keeping inventory in QB complicates things, where would you suggest that eBay sellers track their inventory levels? I can tell you from experience that not having some sort of automated inventory sync with eBay can become a big headache at very modest sales levels. This is why  eBay worked with Intuit to provide two-way inventory sink with QB in ProStores 9.0.

As for manually entering non-PayPal payments into QB as being ''super-easy'', this depends on how many non-PayPal payments one receives. My business receives a significant number.



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