A glitch in eBay Accounting Assistant is preventing sellers from exporting all of their data to their QuickBooks accounting program, according to users. The tool is supposed to save sellers time by exporting their eBay and PayPal financial sales data into their accounting program, but it is apparently failing to export product Shipping & Handling data, causing some users to spend hours manually entering it into the program.
A Platinum PowerSeller wrote to AuctionBytes in the hopes of getting eBay to fix the problem. Here's a few blurbs from the seller's emails to me:
The problem began on or about April 18th, 2008. My company depends on EAA to download hundreds of transactions per day, and since eBay modified the API over three weeks ago, shipping costs and PayPal fees are not downloading. We now spend several extra hours every day manually entering these values. We simply have no other alternative if we want to keep our QuickBooks file up to date. Many other sellers are in the same position.
What's especially infuriating is that eBay continues to allow new users to download Accounting Assistant (http://pages.ebay.com/accountingassistant/) without notifying anyone that it is not functioning properly. Several of these new users have started threads on the discussion board asking why EAA is not functioning as advertised. Several have said that their company file was corrupted by importing erroneous transactions. eBay has never responded to any of these threads.
eBay is reportedly working on a new version of Accounting Assistant that will be integrated into seller's My eBay account. No word on how long sellers will have to wait to get a fully functioning program.
Ironically, Intuit's Scott Cook, the founder of the company that owns QuickBooks, sits on the Board of Directors of eBay.