|Wed May 7 2008 16:45:47|
eBay Gives SquareTrade Pink Slip, No More MFWs
By: Ina Steiner
Some sellers may be sweating bullets after getting an email from SquareTrade today. You have only 6 days remaining until May 12, to file disputes with SquareTrade related to feedback withdrawal, according to the email. SquareTrade is an online dispute-resolution service that let eBay buyers and sellers work together to resolve problems related to their transactions.
With changes to eBay feedback rolling out on May 19, eBay told sellers today through a post on its Announcement Board that it was doing away with its Mutual Feedback Withdrawal (MFW) policy (look for story in tomorrow's AuctionBytes Newsflash newsletter, there's lots of news in this announcement).
eBay is giving sellers until May 19 to file MFWs, but SquareTrade is closing the door to new dispute filings on May 12. Parties involved in the process will have until the end of May to mutually agree to feedback withdrawal, after that, it will be too late.
SquareTrade has already moved its business to providing warranties to consumers. President and CEO Steve Abernethy said the eBay dispute business was a "very small" percentage of SquareTrade's revenue. It is still evaluating whether it will continue to support its online dispute resolution business, he said.