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Fri Apr 18 2008 11:35:08

eBay Checkout Experiencing PayPal-Only 'Glitch'?

By: Ina Steiner

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This report just in from a reader:

Just thought I'd let you know about some recent "glitch" of ebays. In the checkout ebay provides to buyers, they are finding that they are ONLY offered paypal, even if the seller has listed with the money order, personal checks option checked off when the listed the item. It's showing up in reports on Seller Central message board today here and here.

If you have recently used eBay Checkout to pay for items, let us know if you are seeing options for money orders, checks - if the seller offered them in the listing.

 




Comments (10) | Permalink

Readers Comments

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

by: Randy Smythe

Fri Apr 18 13:06:24 2008

Here is what we know about eBay:

If users see something out of the ordinary, like SDC listings in Core search, PayPal only in checkout, etc. then eBay will call it a glitch, when logic tells us it is a planned feature that showed up by mistake.

These types of glitches foretell what is coming to eBay at some point in the future.

How do we know this?

EBay just announced they were making PayPal the sole payment option on eBay Australia and the comments from eBay CEO John Donahoe during the earnings call suggest, that specific change will be rolled out to other countries. This glitch is really just a feature that showed up early.

Now, we wait for the "eBay Speak" to begin.

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

This user has validated their user name. by: Ed Gadfly

Fri Apr 18 15:31:04 2008

Surprize Suprize! Another one-sided ''glitch.''

Does eBay really have an IT department? Screwy shipping calculator, mystery listings and more...

Are the ''best and the brightest'' only in the eBay management?  

http://www.squidoo.com/vilebay

Ed Gadfly

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

by: Tony P.

Fri Apr 18 15:38:20 2008

Ina, one of the ebay links has already went *poof*. Too funny.

What Randy stated is a Given. I suspect the initial changeover to Paypal Only began when the seller's street address was removed from the invoice page, a few months ago.

The last time something like this happened, we at least had some enjoyment from ebay response(s). Test. No, Glitch. Yes, that's it.. a glitch.

I'm taking bets on Glitch this time. BTW - Has anyone seen Usher in a while?

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

by: Nancy

Fri Apr 18 15:54:15 2008

Yes, indeed!  I remember having customers email me asking me for an address to send money orders to!  And it never used to be that way, I couldn't understand why the customer was asking.  So now I make sure I put my full name and mail address in the notes section of my invoices, since ebay wants to do an end run around ALL the payment options.

Slick, ebay, real slick.

Trust ebay?  Never.

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

by: evil eBay

Fri Apr 18 20:07:34 2008

Ina, Just to update you on the links...

http://forums.ebay.com/db2/thread.jspa?messageID=20100
78889?


The above link was REMOVED by eBay...

Shame on you eBay...

I can see the possible breaking of Anti-Trust Laws in the very NEAR future...

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

by: Patricia

Sun Apr 20 18:45:28 2008

You'd have to be living under a rock to not know that sooner or later ebay will force every seller to use only Paypal.  They are waiting for the "test" results in Australia and they seem quite self-satisfied that they will win out there...then, they'll force it globally.  This glitch is probably the programming that is already in place and waiting to take over!

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

by: Henrietta

Mon Apr 21 04:22:17 2008

I don't know if they will get away with it in Australia. If every seller who will be impacted will just take the 5 minutes to fill out the ACCC form and mail it, eBay may NOT prevail. Laws are different there an eBay has applied for a waiver so it is not automatic.

Think about it, if random 10% of daily listings get funneled through PP which might not have otherwise, how much more will eBay/PP make?

I am keeping my PP balance at 0 and paying everything with CC through PP because I am a lady dog. WOOF

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

by: vermontmom

Mon Apr 21 08:44:04 2008

I have been selling since Jan - but in the last month and a half I have had more complaints about checkout with my customers from the UK and Canada. They want to pay, but they all say the screen won't let them. The seller gets blamed - or we seem shady saying there is a "glitch". A live help person from eBay "will admit there is an issue"...thanks for nothing! I end up having to re-create the invoices and send them directly from Paypal....that's quite the glitch!

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

by: Cathy

Mon Apr 21 14:23:56 2008

Maybe it is time we went back to the old fashioned way of invoicing each win or combined wins by hand. There is a cost to prefering the ease of ebay checkout.

If you invoice your buyers yourself you can add any info you want to emails such as your website link or links to other places that you sell. Add Paypal or your address. Add sales promotions. It is your text that you copy and paste into email to the customer.

I agree that there are no such thing as glitches with ebay.

I am very sorry to see the Paypal only decision by Big Brother. I do wonder if it is even legal here in the USA. But in turn, there was not even a tiny question when eBay bought Paypal.

eBay Checkout Experiencing PayPal-Only 'Glitch'?   eBay Checkout Experiencing PayPal-Only 'Glitch'?

by: dimes

Thu Apr 24 03:00:25 2008

If you invoice yourself, you can also include a link to google checkout (just don't send it through eBay email).

If paypal can't get its act together, sellers might as well use its problem to their advantage.



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