PowerSellers are receiving their eBay invoices with DSR discounts for the first time, and it appears many are seeing math errors. Some sellers report that they are getting the discount twice, although they say there is a math error in the second discount calculation. Other sellers say they are seeing a discount amount, but are actually being charged money.
Said one eBay Powerseller of the DSR discount appearing on invoices, "They gave it to me twice - once called "subscriptions" and once called "discounts". On the Powerseller board, lots of people are saying that when they do the math, they are not getting the full discount and some are finding that they get charges."
As announced in January, eBay is giving PowerSellers discounts for achieving certain levels of Detailed Seller Ratings, which are left anonymously by their buyers:
If you are a PowerSeller and all four of your detailed seller ratings (DSRs) for the past 30 day period are 4.6 or higher, you qualify for a 5% discount on Final Value Fees;
If you are a PowerSeller and all four of your detailed seller ratings (DSRs) for the past 30 day period are 4.8 or higher, you qualify for a 15% discount on Final Value Fees.
Another seller wrote me complaining of a discrepancy in when eBay calculates the discount. While the statement read, "We calculated your discount on 04/01/08," she said she knew that her DSRs had been at or above the requirement for the discount on April 1st and at least 3 days prior. In response to her inquiry, she said she received an email from eBay stating:
"The ratings are taken 3 to 5 days before the invoice, so the ratings at the bottom of your seller dashboard page are not the ratings we based the discount upon, the ratings at the bottom are your most current ratings. Your snapshot of your ratings was taken 3 to 5 days before April 1st and at that time your 30 day rating did not meet the requirements for the discount. We are currently working on getting a screen shot of the day we took the snapshot of your rating so you can see what your ratings were when we based the discount, that will be coming very soon on the account."
This would not be the first time eBay has had major billing issues,...let us know if your invoice looks correct and if you are experiencing any issues.