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Thu Apr 3 2008 16:21:12

Problems with PayPal Debit Card Called a Technical Glitch

By: Ina Steiner

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Two weeks ago I reported on a problem people were having with PayPal's debit card ("Users Report PayPal Debit Cards Being Declined"). Today, PayPal spokesperson Michael Oldenburg released a statement to AuctionBytes:

"Due to a technical glitch, some of our customers experienced higher than normal decline rates for the PayPal Debit Card for a brief period of time. We apologize for this inconvenience and will make every effort to prevent these types of disruptions from happening in the future."

 




Comments (12) | Permalink

Readers Comments

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: nelson

Thu Apr 3 16:29:36 2008

You forgot to mention that each time they have problems with the debit card the cardholders get spammed. I received 20 emails over a 2 hour period telling me my Bank Account was Confirmed Successfully on the 20th and about 10 within an hour yesterday.

Makes you really have faith in the people who are handling your money. Doesn't it?


Did anyone else get amailbox full of these:

service@paypal.com Bank Account Confirmed Successfully  Thu Mar 20, 2008
service@paypal.com Bank Account Confirmed Successfully  Thu Mar 20, 2008
service@paypal.com Bank Account Confirmed Successfully  Thu Mar 20, 2008
service@paypal.com Bank Account Confirmed Successfully  Thu Mar 20, 2008
service@paypal.com Bank Account Confirmed Successfully  Thu Mar 20, 2008



Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: Mark

Thu Apr 3 16:31:46 2008

This proves wat I already knew: stay away from Paypal as much as possible.

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

This user has validated their user name. by: Ming the Merciless

Thu Apr 3 18:36:57 2008

Ebay and PayPal are run by arrogant wet behind the ears b school brats who not only don't understand how to run a corporation in a professional manner, but demonstrate daily their calculated disinterest in doing so.

Profit/stock prices are their ONLY concern so customers must tolerate shoddy code, incompetent Pacific Rim and Silicon Valley programmers, and executives whose only interest is cashing in their next load of undeserved stock options and the next quarterly report fiction.

They DON'T CARE whether their platforms are perpetually buggy or not because they don't give a damn about the their customers except as objects to be manipulated for more money.

When sellers use ebay and PayPal, they are entering into a contract with these entities. Sellers pay fees and therefore have a legal right to expect that the service(s) they paid for are delivered as specified. No cleverly, legalistically worded user agreement, morever, abrogates ebay's and PayPal's responsibility to provide the services sellers pay for. When those servives aren't provided, then sellers have a legal right to ask for and receive their money without fear of the many forms of retaliation ebay and PayPal are well known for meting out to "noisemakers."

Ebay and PayPal cannot make themselves bulletproof via their user agreements which in many cases erroneously cause users to believe they have no basis to appeal ebay dictatorial behavior or to seek redress through the courts or government agencies.

PayPal has offices in both Nebraska and California. Democrat progressive Jerry Brown is the California AG and *may* more receptive than the Republican who is Nebraska's Attorney General. Report PayPal to the Nebraska and California Attorneys General:

Office of the Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509

Consumer Protection: (800) 727-6432
Main number: (402) 471-2682
Fax: (402) 471-3297

California Attorney General:

Attorney General's Office

California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550

While there is a page on the California AG's website concerning internet auctions, PayPal complaints should be made in writing and could include but shouldn't be limited to:

--PayPal denying use of funds
--Arbitrary and capricious denial of the use of debit card for vague or non specific "security" purposes.
--PayPal is now in some cases a de facto unregulated escrow service when they hold payments for 21 days collecting interest ion YOUR money
--inadequate, unfair seller protection policies

Make both ebay and PayPal complaints to:

Ralph Nader
P.O. Box 19312
Washington, DC 20036



FLOOD these agencies with snail mail written complaints!

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: dimes

Thu Apr 3 19:29:44 2008

Don't feel bad, Nelson.  Someone on the paypal board is up to 100 emails from paypal confirming the bank account information he added years ago.

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: disgruntled ebayer

Fri Apr 4 03:39:49 2008

LIARS.  They do this ON PURPOSE. That is so ovious.

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: BeBopDeluxe

Fri Apr 4 06:28:53 2008

eBay & PayPal are twin Titanics.  Get a lifeboat and sail away to a better venue for sale-ing!

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: Observer

Fri Apr 4 10:39:08 2008

There are at least 2 reports that the database was stolen by a Paypal employee. These card related events all seem as though they are related.  

"Anyone Else Get an Email from a former PayPal Employee?"
http://tinyurl.com/2at6ck
on the Stores board and this from the Paypal board
"Security breach with pay pal debit cards, anyone get this"
http://tinyurl.com/3ys78w
(post 22)

video
www.youtube.com/watch?v=7s8X4Tv5fss

Do you trust ebay & Paypal?
Have they ever lied before?

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

This user has validated their user name. by: Ming the Merciless

Fri Apr 4 20:31:44 2008

Let's see...

1. PayPal first says the debit card declinations are due to the new "smart" cards they're using that have to "learn" how the holder uses them.

2. Next PayPal says widespread debit card declinations are due a "glitch."

3. Finally, with evidence mounting, PayPal finally tells what appears to be the truth: they permitted a massive security breach.

When considering the larger picture, the parallels between how Ebay and PayPal are managed differs little from the Mafia. The only differences that I'm aware of is that to my best of my knowledge, they haven't broken anyone's kneecaps or whacked anyone...yet.

One of the attorneys involved in previous litigation against Ebay, who had access to a lot of subpoenaed information the rest of don't, commented off the record that Ebay should be criminally prosecuted under the racketeering and organized crimes statutes better known as RICO.

Think about it.

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: e davies

Sat Apr 5 05:13:34 2008

PayPal took my cash on 18th March and today the 5th April I'm still waiting for the goods. I'm not amused and will definitly not be using  their "services" again

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: dimes

Sat Apr 5 13:26:51 2008

Users are reporting that paypal is not only declining their debit card payments, it's actually cancelling the cards.

Some are reporting that paypal has advised them that a huge number of cards are being cancelled at Mastercard's request, others are posting that paypal is declining their payments made using a VISA card.

Some people attribute the problem to shopping at Hannaford's or a sister grocery chain that reported 4.2 million accounts were breached.  Others don't know Hannaford from a hole in the wall and are in a different part of the country.

To make things worse, some replacement cards sent through the mail are being cancelled before the customer even tries to activate them.

What's really going on here?  Did the Hannaford breach that gave access to paypal accounts enable to crooks to access the paypal database?

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: Furious

Tue Apr 8 21:34:47 2008

For all of you who are soon to be ebay refugees.....I just found a great new small auction site that is honest and easy to navigate!  The first 5000 members get a free lifetime membership with 0 fees as a seller!

!!!  EWAEY.COM  !!!

AND STAY AWAY FROM PAYPAL.....START PROMOTING GOOGLEPAY!

Problems with PayPal Debit Card Called a Technical Glitch   Problems with PayPal Debit Card Called a Technical Glitch

by: JackedUp

Sat Apr 12 01:08:03 2008

Hasn't the government and the treasury really let the American people down by not creating a federal micro payment system that doesn't have a corporate percentage overhead.  In the physical world, you have money and it can be used anonymously.  We need a similar digital system that is validated for value, but that is anonymous on the usage side, and doesn't take a percentage of every transaction like PayPal, Visa, Mastercard, Amex...  We really need a micro payment system for the removal of these corporate theives.



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