AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Mon Mar 31 2008 21:56:50

eBay CEO Meg Whitman Shares Advice at Utah Event

By: Ina Steiner

Sponsored Link

Outgoing eBay President and CEO Meg Whitman spoke to Utah executives at the Utah Technology Council’s (UTC) Annual Members’ Meeting, which issued the following press release about the event.

Meg Whitman, eBay President and CEO, Addressed Utah Executives at Utah Technology Council (UTC) Annual Members’ Meeting

"The Price of Inaction is Far Greater than the Cost of Mistakes" According to Whitman

SALT LAKE CITY--(BUSINESS WIRE)--eBay’s growth has produced many lessons learned for Utah companies according to Meg Whitman, president and CEO of eBay. Whitman shared her own lessons learned recently with a sell-out audience of Utah executives at the Utah Technology Council’s (UTC) Annual Members’ Meeting at the Larry H. Miller campus in Draper, Utah.

At the event, Whitman noted that since eBay’s inception in 1995 the company has grown from 30 employees to more than 16,000, and has truly disrupted the landscape for commerce.

Whitman shared several key pieces of counsel including "Enable, don’t direct," and "Hire ahead of the curve." In eBay’s case, eBay sellers and customers have generated far better ideas than eBay corporate could have evolved. For example, a tremendously large percentage of eBay sales involve used cars, an idea that would perhaps never have occurred to a company whose initial focus had been on U.S. collectibles.

Another key piece of advice was "Level the playing field as often as possible." What ideas will give a seller next door the same opportunity as a large corporation? Whitman shared the personal story of a family whose teenage son was severely disabled. He became an eBay seller, and ultimately that business evolved into the family’s entire revenue and allowed them to purchase a new wheelchair accessible home and a van. The mother commented to Whitman, "The most important part of this business is the fact that within eBay, Kyle is not disabled at all."

Whitman noted that as a company eBay fears the price of inaction far more than the cost of mistakes. And finally, she noted that integrity is critical.

"If your spouse or mother or father or siblings were in the corner of the room, would you be proud of the business decisions you make?" Whitman said. "What if your decision were reported on the front page of the New York Times?"

At the end of the day, the only thing you will have is your reputation, she said.

At the event, UTC announced new leadership, naming Alan Hall, UTC trustee and Marketstar CEO, as its new chairman, together with Shawn Adamson, VP & General Manager of XO Communications, and Dave Clark, President and CEO of Prolexys, as his two vice chairs.

UTC also presented its 2008 Executives of the Year with the following acknowledgements:

Will West of Control4 as CEO of the Year

Dr. Michael Paul of LineaGen, Emerging Executive of the Year

Scott Bell of Alianza, 2008 CTO of the Year

Don Cash of Omniture was named 2008 Sales Executive of the Year.

Amy Esser of MasterControl as 2008 HR Executive of the Year.

Dave Clark of Prolexys and Shawn Adamson of XO Communications were named "Trustees of the Year"

In addition, Senator Curt Bramble was recognized as "Legislator of the Year." Public Policy Forum Awards were given to Jeremy Neilson, Peggy Wallace, House Majority Leader David Clark and Senator Scott Jenkins for their efforts on passage of legislation increasing the Utah Fund of Funds from $100M to $300M to help provide additional funding to grow Utah companies. Senator Wayne Niederhauser was given an award for reinstating legislation giving a tax credit to angel investors in Utah companies.

"We are celebrating record growth, both within our UTC membership and in the technology industry in Utah as a whole," said Richard R. Nelson, president and CEO of UTC and the Technology Associations of North America (TECNA). "This is a tremendous time to be doing business in Utah, and we look forward to another spectacular year the balance of 2008."

About the Utah Technology Council

The Utah Technology Council is the essential resource for Utah’s 4,900 science and technology companies seeking to develop management talent, improve Utah’s business environment and raise investment capital. Members can connect and share insights with industry peers, venture capital firms, professional service providers and government and academic leaders. Visit www.utahtechcouncil.org or call 801.568-3500.




Comments (22) | Permalink

Readers Comments

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: Randy Smythe

Mon Mar 31 23:10:40 2008

You have to hand it to her, she rarely changes her talking points. My guess is the "New" eBay won't be much like the "Old" eBay that Meg remembers.

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: Henrietta

Tue Apr 1 04:49:48 2008

''At the end of the day, the only thing you will have is your reputation, she said.''

How right she is, and I intend to take very good care of mine. Unfortunately if I want to keep it nice and clean and shiny like it is now I will have to leave eBay because all the tools I use to check on my trading partners are being taken away from me May 1st.

I am not really into bondage, so I think I will take my toys and my allowance and go play someplace else.

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

This user has validated their user name. by: Ming the Merciless

Tue Apr 1 15:13:53 2008

This is the second funniest thing I've read today on these blogs.

Meg Whitman using the word "integrity" in the same sentence with ebay?

What a hoot!

Tell John McCain you'll donate no money to his campaign as long as Meg Whitman is in charge of fundraising.

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: Nancy

Tue Apr 1 15:29:08 2008

"Enable, don’t direct"

"Hire ahead of the curve."

"Level the playing field as often as possible."

"If your spouse or mother or father or siblings were in the corner of the room, would you be proud of the business decisions you make?"

All nice, warm amd fuzzy quotes, it's a shame eBay doesn't apply them when dealing with their customers (the sellers).






eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: Patricia

Tue Apr 1 17:05:21 2008

How very appropriate that Donahoe is taking over today...April Fools Day!

Boycott May 1st!

Visit onlineauctions.com on May 1st for their 99 cent rummage sale.  Lots of good refugees from ebay who are trying their darndest to break the feebay habit!

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: disgruntled ebayer

Wed Apr 2 09:54:53 2008

this is why meg the ebay shank is nothin more than a right wing goon:
Baseball fans greet Bush with chorus of boos
Bush finds mass rejection wherever he goes

Impeachment supporters were out in force at the Washington Nationals' home opener, where Bush threw the ceremonial first pitch. So too were thousands of others who roundly booed Bush when he came out of the dugout. There stood Bush before a crowd of 40,000, unable to hide from the real sentiment of the people. Millions more watched the spectacle on television.

Everywhere Bush goes -- from the Washington Nationals home opener to the Ukraine the next day -- people come out to reject the war criminal.

They were booing because the war and occupation of Iraq has taken over a million Iraqi lives and sent 4,000 U.S. soldiers and marines to their graves. They were booing Bush because of the loss of millions of jobs, with nearly two million people facing foreclosure on their homes. They were booing because of the massive secret spying campaign against the American people and the violation of First Amendment rights and other criminal acts.

This is reflective of the enormous pressure the people are placing on their Congressional representatives to introduce and support articles of impeachment. Wherever he goes, Bush is being dogged by protesters. Even at a baseball game, a far cry from an organized demonstration, the sentiment of the people -- the mass rejection of Bush -- is heard loud and clear.

SO YOU SUPPORT MEG? and her cronies?

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: logan

Wed Apr 2 11:25:52 2008

"The Price of Inaction is Far Greater than the Cost of Mistakes" According to Whitman

I learned the opposite of that when I was a toddler.  Maybe you've heard it too?  "Look before you leap."

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: mindelec

Wed Apr 2 16:46:10 2008

"Enable, don’t direct,"

then why does ebay consistantly try to control every aspect of selling?

"Level the playing field as often as possible."

uhhh, they have tilted the table completely this year.

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: Angelatc

Wed Apr 2 17:41:14 2008

Mindelec, I had the same thought. "Enable, don't direct" is pretty much exactly the opposite of the way she has dictated seller to buyer interactions.

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: mamacita

Thu Apr 3 16:33:11 2008

Ms. Whitman is every bit as delusional as George Bush. eBay has a rotten reputation, getting worse every day. True, something needed to be done about sellers leaving unfair retaliatory feedback for buyers, but the new feedback policy isn't the way to make it all better. In order to leave negative feedback, a person should have to go through a mediation process. The new policy will result in rampant fraud, albeit in another direction.

And Ms. Whitman, illegal shill bidding is also rampant on your site. The new hidden bidder policy only exacerbates an already HUGE problem. I was talking with a new eBay member the other day, who was certain that a seller was shilling against her, but since she couldn't see who the bidders were, she couldn't check on it. She won't be back on eBay, says it's just too shady.

And it is. eBay talks out both sides of its collective mouth. The sheer greed of this company is mind-boggling. The lies, the double-talk, the never-ending spin.... it goes on and on and never seems to stop. Ms. Whitman, do you REALLY believe that eBay is going to redeem its reputation with these changes? Who on Earth have you been talking to? The mirror? Mr. Bush? WHO??????





eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: Ron

Thu Apr 3 18:06:54 2008

Jeez people!! If you are that unhappy with ebay then why dont you just leave it and quit whining like a freaking baby!

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: Kal

Thu Apr 3 19:17:44 2008

mamacita,

Meg is now gone. Tuesday was Donna Hoe's first day (Wish it was an April Fools joke). You can place the blame now entirely on John D. and his cronies.

Nice Ron, leave the same stupid comment in multiple places. Hope you're doing well.

And people accused me of things... Sheesh.

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: mamacita

Thu Apr 3 21:32:34 2008

Well, I'm just surprised that somebody like Ms. Whitman is considering getting into politics. She can't really think she is credible? I mean, REALLY! She's almost comical.

And as far as leaving eBay.... for many of us who fell for their initial B.S. ~hook, line and sinker~, well it's not that easy to just leave.

Here's an analogy: eBay is sort of like a country. Like our good ole USA for instance. Do I like my leaders? No. Do I like the state of the economy? NO. Do I think the tax laws are fair? NO. Do I like my neighbors, my peers? YES. Can I just pick up and leave? NO, even if I wanted to.

The things that infuriate me the most about eBay are their double standards and their propensity to harbor criminals. Criminals such as shill bidders. Folks, believe me... shill bidding is RAMPANT on eBay, but eBay  turns a blind eye to it, in fact even LIES about it! They do have ways to catch regular shillers, the ones who don't know any better, but the hardcore shillers are still getting away with it. (Check out some of those SWISS eBay accounts, folks!! This is no joke, either!!)

And then, right here in this article.... here is their former leader-turned-greenhorn-politician (AKA Meg) spouting about 'integrity'. HOG WASH. eBay's nothing but another symbol of Bush-era corporate greed and so are YOU, Meg.

They have just made it far easier for shillers to commit crimes on eBay. Why? To supposedly cut down on fraudulent second-chance offers. Why not just do away with the second-chance offers? Surely, they have enough smarty pants employed there that they could come up with a better plan? NO, I truly believe they WANT to make it easier for the shillers, and to reduce their own liablity for it.

eBay could be SO wonderful. It COULD have a good reputation if their leaders had any sense of morals and ethics. As far as I have seen, their organization has deteriorated in that department quite rapidly lately.

The trading environment on eBay is hostile these days. eBay engineered that culture themselves with little foresight; flying by the seat of their pants with their hotshot ''idea people'' running around willy-nilly making change after change after freaking CHANGE.

Let me tell you, people. The human animal does not take change well. This is where eBay has miscalculated things. But don't believe me... ask around. Ask people in your town, your community: What do YOU think of eBay? Ask 'em. I have a feeling it ain't gonna be good!!



eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

This user has validated their user name. by: Ming the Merciless

Thu Apr 3 22:21:07 2008

Ron:

If you ebay apologists, enablers, and flunkies can't stand the blog heat, then get out of the blog. You and your ilk certainly wouldn't be missed by very many here especially when you contribute absolutely nothing except ad hominem attacks and juvenile remarks.

Ebay has the ability to suppress free speech it doesn't like on ebay boards, but it can't shut down free speech here.

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: mamacita

Fri Apr 4 19:46:18 2008

I had to come back and clarify a couple of things from my last post above.

Regarding shill bidding and the hidden bidder policy:

The reason that all bidding ID's are now hidden on eBay is because eBay was having big problems with scammers sending people fake second-chance offers. These scammers could glean information about under-bidders by looking at an auction's bidding history.

If eBay could just eliminate the second-chance offers completely, wouldn't this stop that problem? Second chance offers are really not used that much anyway... sort of like the My World Pages. Maybe second-chance offers were a good idea at one time, but they're only causing problems now.

WHY won't eBay do this? Instead of eliminating second chance offers, they have now made ALL bidding ID's hidden. What is the REAL reason that bidding is now anonymous on eBay? I can almost guarantee you that it has nothing to do with Fake Second Chance offers but has EVERYTHING to do with Shill Bidding.

Shill bidding is a crime. eBay knows this. They also know it's rampant on eBay, and some of their biggest Power Sellers do it on a regular basis. eBay was getting a lot of complaints about shilling. They were also raking in a lot of dough on shilled-up auctions. What to do? What to do?

Well, they got some handy-dandy new computer program that can actually detect when someone is shilling from The Same Computer. Imagine That! So, these small-time shillers, most of whom don't even realize what they're doing, are taking the heat and getting in trouble.

And eBay can say they are Cracking Down on The Shillers!! eBay feeds this spin-jive to The Media, and all is well for eBay. They are the good guys.

Meanwhile, back at the ranch, The Big Time Shillers (the real professional criminal types) are still hard at it, shilling to their hearts' content. And since we can no longer see who is bidding on these shilled auctions, we can no longer complain. And according to eBay, no complaints means.... NO PROBLEM.

Except there IS a problem. Shilling is getting worse. Or, maybe it's just the PERCEPTION of shilling that is getting worse, but at any rate, BUYERS DON'T LIKE IT. At all. They think it's sneaky. And it dang sure is. What happened to that Level Playing Field we were reading about in the article above? Hmmmmm.....

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: MIng the Merciless

Fri Apr 4 20:42:05 2008

I've posted this information before, but it seems relevant to do so again.

Several months ago, Ina carried a newsletter story about an ebay executive who told an industry group that ebay was developing plans to increase the Average Selling Price (ASP).

Carefully consider this amazing statement. How many ways are there for ebay have any influence whatsoever on the ASP in addition to raising fees?

Only one: across the board anonymous bidding. They know shill bidding raises the ASP.

So while ebay may have a modicum of plausible deniability with the business media (who are largely clueless about how ebay really works) with their lame second chance offer excuse, the truth is that this plan makes them a criminal co-conspirator in shill bidding by creating a system which encourages and enhances a CRIME that now is impossible for outsiders to detect.

The Donna Hoe is nothing more than Tony Soprano on steroids.

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: mamacita

Fri Apr 4 23:01:00 2008

You hit the nail on the head, Ming. eBay has certainly covered their tracks in this Giant Litter Box they have created, haven't they?

There is a top Power Shiller (I mean Seller) that I know of. This person was busted a few years ago and suspended for awhile, but as soon as he was back on eBay, he was shilling again.

Before the ID's became anonymous, I checked his auctions regularly and could definitely see a pattern, but he was getting smarter and smarter about it.

One of his shilling ID's was registered in New York, but one day I checked and it's now registered in New York AND in Switzerland, simultaneously. I'm not sure how an ID can be registered in two countries at the same time, but when I searched on 'Find Member', that's what came up.

If you try to search the bidding history of a Swiss eBay member, it can't be done. Their privacy laws prevent it, apparently. And since the feedback was also private, there was no way to investigate. BINGO.... a shiller's paradise!

eBay's new Shiller Prevention Plan doesn't take into account shillers like this. The ones who REALLY need to be busted, the ones who have it down to a finely-tuned science, they're having a free-for-all with the hidden bidder ID's!! No need to worry about people scrutinizing them now, eh? No need to get a Fake Swiss ID. eBay just handed them some new shilling tools on a silver platter....

And eBay spins its way into oblivion.... creating more hostility and suspicion in the marketplace.





eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: mamacita

Sat Apr 5 12:10:28 2008

And since we've opened up this can of worms.... let's ask what could be done about this NOW?

My solution? Make it harder to obtain an eBay ID. The way it is now, all you need is separate email addresses and you can obtain as many ID's as your heart desires. No wonder there are so many scammers.

All ID's should be required to be attached to a credit card or bank account. All ID's should have to go through a rigid verification process.

Why won't eBay do something about all the fraudulent user ID's on its site? Well... that would mean deflating its falsely pumped-up numbers.

Ever been ''on hold'' on the phone with ''customer service'' at eBay? Have you heard their little informational tidbits where they tell you how many eBay users they have worldwide? It's something like two million, the last I heard. How many are legitimate? Only A MERE FRACTION of that number.

With eBay and its smoke-and-mirrors way of doing business, it's ALL about inflating numbers to make themselves look good.

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

by: stephen

Sat Apr 5 16:30:41 2008

''If your spouse or mother or father or siblings were in the corner of the room, would you be proud of the business decisions you make?''

What is completely overlooked is the fact that the ADULTS ONLY section on ebay is one of ebay's greatest revenue streams. They make tons and tons of money enabling people to buy and sell hardcore pornography. And they never, ever, talk about this fact, for obvious public image reasons. Could you imagine what the response would be if they ever revealed the numbers they make as an internet porn distributor? It would be hilarious!! Believe me, my assertion is easy enough for any ebay veteran to sleuth-ebay inc. are making a fortune on porn.

Ebay means fun for the whole family! Beanie babies, collectable Disney artifacts.....and more X-rated DVDs than you can watch in your whole lifetime!

eBay CEO Meg Whitman Shares Advice at Utah Event   eBay CEO Meg Whitman Shares Advice at Utah Event

This user has validated their user name. by: Ming the Merciless

Sat Apr 5 17:44:40 2008

Why not start a letter writing campaign to the Christian family centered groups like Focus on the Family in Colorado Springs in care of James Dobson and Pat Robertson?

Don't forget to mention in your letters that it was John McCain's campaign co-chair who presided over the development of the internet's largest porn marketplace. Include links to porn stores on ebay.

John McCain should be ashamed of himself for appointing the CEO of the internet's largest porn purveyor as his campaign co-chair. James Dobson doesn't like McCain and could make a lot of noise about ole Meg and the porn issue...


We'd be doing everyone a godly service by letting these and other conservative Christian groups know that porn addiction is pulling men away from Jesus, degrading to women, breaking up families, and that ebay is partially responsible.

I'll compile a list pf Christian organization and post it later.

Would someone else do the ebay links?

Click to view more comments
1 2  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.