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Sat Mar 22 2008 11:51:31

eBay Surveys Buyers on View-Item Page Layout

By: Ina Steiner

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A reader said he received a survey from eBay this week aimed at buyers and asking him to view three hypothetical eBay listings. eBay wanted his comments on whether or not he would buy those items based on the listing information.

"Emphasis seemed to be on shipping cost and return policies. To me the new layout looked cleaner and easier to read and included a larger item picture and tabbed sections. DSRs come into play with a new section labeled "Compared to Other Sellers". It listed the DSR categories and had a little icon next to each one with a green box with a white checkmark inside or a yellow box with and exclamation point inside."

Unlike a previous test-version, this one makes it clearer that the rating warnings are relative to other sellers...


 




Comments (18) | Permalink

Readers Comments

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: jsicolts

Sat Mar 22 12:01:01 2008

Have you heard anything about a policy change on ebay in regard to the selling of magazine subscriptions?  A seller that I have been using for my subs. told me last week that starting on March 24 ebay will no longer allow the sell of mag. sub.  But I can't confirm this, haven't seen anything on the announcement board.  
ebay is looking to shake up the sellers again. Time to leave ebay for good.

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

This user has validated their user name. by: Ina

Sat Mar 22 12:10:51 2008

I don't remember seeing anything about changes to magazine subscriptions...

There's a thread about it on the discussion boards (Buyer Central - Professional Buying):
http://forums.ebay.com/db2/thread.jspa?messageID=1012395135&forumI
D=1000000015

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: mark withers

Sat Mar 22 13:55:18 2008

I like the colours used. it's a lot cleaner than the old model. However, what makes the old model more successful than this one (will ever be) is that the information is placed all in one place.. there are content anchors to the relevant info. In the new model the tabs simply do not work. They hide the information forcing buyers to click the tab to see the information unlike the old method in which users can click or scroll to see it. eBay really need to think about the accessibility of the new layout. They also need to make sure that the new layout css will not effect users listing templates.. we dont want sellers to be even more fustrated by ebay making them have to do more work on listings which have already probably been re-adapted many times over already to work with ebay. ME included. ebay cant afford to upset anymore sellers, the mass changes have already caused a chain reaction of failing sales in many areas.

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: Patricia

Sat Mar 22 16:27:54 2008

I totally agree with Mark.  Ebay is continuously shaking that tree and more and more sellers are falling out!  I've been there 10 years and, frankly, I've about had it which is why I'm listing anywhere else I can in order to drum up business off ebay's site.  I'm positive most other sellers are doing it as well.  In the end...ebay is going to lose out for this and the other online sites are beside themselves with newfound joy and success!  We always wanted viable alternatives and now it looks like ebay has opened the door to them!

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: o.c.d.collectibles

Sat Mar 22 19:24:14 2008

I have yet to hear or see about any survey of ANY type, administered to the  typical "run of the mill" seller.

I have yet to see THIS particular survey! Considering it could impact the sellers' business I would think it should be shared with us sellers as well.

Another example of ebay negligence of it's fee paying customers.

This has to be an orchestrated plan to eliminate as many sellers as possible to clear the way for the retail establishments.

A company as large and successful as ebay has this all thought out. They WANT  home based sellers to leave. That's the long and the short of it. Ebay knows what they are doing.

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: tj

Sun Mar 23 01:32:24 2008

I Think it would be better for eBay to completely shutdown & then re-launch as AmaBay with all the crackpot ideas together ….at least then sellers would know exactly what they were having to put up with ..not having to constantly change their business’s to suit eBays whims due to all the ever changing policies, whims & plain STUPID ideas etc etc that basically are killing any profit that most average sellers were making…….3 year & eBay will just be a shopping mall on-line for mega sellers…with almost NO traffic

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: Fruit

Sun Mar 23 03:56:17 2008

My survey on my new ID asked about Amazon and so I made sure to tell ebay how much I loved them and had never heard of amazon (or the other place it might of been overstock). If past surveys make any difference, the minute ebay senses sellers are leaving more than what they defined as an acceptable exit metric, they flip on the switch and then sellers see sales suddenly appear. Enough to where they abandon their plans, then ebay waits it out and slowly starts cutting back on the traffic again and you are a few months kept hanging on and they go back to do the same crap they did before. I LOVE EBAY. I O-BAY! LOL

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: disgruntled ebayer

Sun Mar 23 09:24:50 2008

THIS IS WHY AS SELLERS - DO NOT LEAVE FEEDBACK TO BUYERS. Here is some ebay email we just received:Dear jsicolts,  


A user whom you have recently transacted with has been indefinitely suspended from eBay within 90 days of registration. We have removed any feedback they left for you or others.  

eBay removes feedback when a user is indefinitely suspended for certain policy violations within 90 days of registration. eBay takes the position that members indefinitely suspended soon after registration shouldn't be able to permanently impact another member's account.  

To view your current feedback score
NOW, how UNFAIR it THAT?
We shipped, listed, paid thier high fees, buyer was happy & WE STILL GET SCREWED BY EBAY.

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

This user has validated their user name. by: Ed Gadfly

Sun Mar 23 12:51:43 2008

DSR compared to who? Sellers over all, other sellers of the same type of item?

Really, every other day something is changed. eBay had pie charts with options in the sections and a weather vane to select the policy of the day.

''Wind from the West - we support stores.''
''Wind from the South - auctions are our core.''
''Wind from the East...''

I bet Amazon and Google moles have infiltrated the eBay (mis)Management.

Ed Gadfly
http://www.squidoo.com/vilebay

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: Harry

Sun Mar 23 13:21:07 2008

jiscolts, GROW UP MAN. Jezuz, you lost what, 1 positive point when the user was suspended? BIG DEAL. I don't see where or how you got screwed. What if it was a negative they removed? Oh, then the tune would be different, no?

Complain about important stuff, huh.

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: J

Sun Mar 23 18:30:20 2008

I've tried the new layout and it's useless.  

It's a pain to keep clicking tabs to go to different pages to find information. Especially on a slower connection.  

The tabs were so annoying!  It's MUCH easier when all of the information is on one page.

And putting the DSRs front and center with warnings and comparisions to other sellers?

That's balony.  Pure and simple.




eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: Patricia

Sun Mar 23 20:26:51 2008

This is great for boring widgets you can find in any store catalog but ebay has always been more then cookie cutter ideas.  I know in the arts categories nothing is listed "plain vanilla" - there is color and sometimes videos and sometimes even music and the paintings are mostly shown in room settings so viewers get an idea of how they will actually look hanging on walls next to furniture.  How in the world can they do that in a plain vanilla cookie cutter template?  Ebay continues to make its site stuffy and boring while touting how they are adding to the buyer's fun, and excitement.  Where are they getting these buyers from?  The cemetery???  Phooey!  Like everything else they've done in the past few years - yet another failure in the making!

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: Steve

Mon Mar 24 10:12:59 2008

I'm not a frequent visitor to forums so this is just a quick impression from the "outside" so to speak.  I wonder if eBay was having problems such as declining market share, sales, or whatever and did nothing what the comments here would be.  Perhaps something like "they need to do something, even if it's wrong...".  I don't blame them for at least trying even though based on what I read here most of it is wrong.  My opinion is that this is new territory for all and eBay is writing the history book and establishing the contents of future on-line marketing text books.

Having said that here's my .02.  I think they need to launch a new (second)site, one that gets back to something more like the eBay of old.  It would be more like an on-line flea market where mostly small guys sett there stuff.  It would get rid  of the thousands of multiple listings for some cheap Chinese made stuff that crowds out the guy cleaning out his basement or shop.  They could keep the current eBay for large dealers competing with Amazon and an on-ling shop for anything marketplace.

Steve

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: GeneInTexas

Mon Mar 24 10:41:03 2008

I like the idea of splitting eBay into two parts, one for the big stores and Power Sellers and one for individuals.Call the one for individual sellers ''The World's Largest Flea Market''.

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: Mere

Mon Mar 24 11:53:05 2008

I took both the buyer and the seller survey.
The buyer survey was much longer than the seller survey.
Did anyone notice that all the listings in the buyer survey were not auctions but only for BIN?
Ebay wants to be bigger and better than Amazon, but will still have all the problems that they now have, like site security, fraudulent merchandise, no customer service at all for buyer or sellers, etc., etc.
All the changes coming and that have already been announced by ebay is to have only high movers of merchandise and everyone to use Paypal as their only funding option. Money is their only concern...more for upper management and it looks good to the stockholders.
As for me, I quit selling on ebay the middle of December 2007, quit buying the 22nd of January 2008 and will never buy or sell there again.

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: Louis

Mon Mar 24 12:11:28 2008

I do not get it.  Why would anyone respond to Ebay's surveys without compensation?  They charge us for everything we do.  Why shouldn't we be compensated for our time?

eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: Mere

Mon Mar 24 12:21:03 2008

I took both the buyer and the seller survey. The buyer survey was much longer and had more room for commments. Imagine that!
Did anyone notice that on the buyer survey that all the item view pages did not have one auction? It was all BIN.
Ebay has decided, in their infinite wisdom (LOL) that they are going to be bigger and better than Amazon, where only sellers who move mass amounts of merchandise will be able to withstand all the negatives that many buyers will be starting to leave in May.
The bottom line for ebay, as well as other corporations, is about making money and looking good to their stockholders. By forcing all sellers to accept Paypal, which they will do, just lines their coffers with more money.
Ebay has no use for auctions or small sellers, thanks to their default search of Best Match, which is skewed and leans to who will make the most money for ebay, not "you".
Good thing about all the changes at ebay...it has finally driven buyers and sellers to more friendly auction venues where their business is appreciated.




eBay Surveys Buyers on View-Item Page Layout   eBay Surveys Buyers on View-Item Page Layout

by: o.c.d.collectibles

Wed Apr 23 21:33:57 2008

I have still not received any request to look at any pages or complete any surveys. Ebay groupies know who to contact to complete their surveys..anyone who will say something good!LOL! I suspect that the affiliates and the trading assistants related to ebay will be determining how they would like the pages to look since the future will be theirs, and they will be the core that's left after us little guys are eliminated by the buyers. Buyers will soon be running most of the sellers off the site with their willy nilly negs.



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