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Mon Feb 25 2008 18:24:45

eBay Adjusts DSR Feedback Scores after Site Issue

By: Ina Steiner

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eBay said it would automatically adjust sellers' DSR scores in reaction to an issue that made it impossible for some buyers to leave perfect scores over the weekend. The problem began Friday evening and lasted over 24 hours. (See full story here.)

eBay will change all DSR ratings left by buyers during that time period to a 5, the highest rating possible.

eBay spokesperson Usher Lieberman said the problem did not affect all users, as it depended on the user's browser and screen resolution. He said eBay knew what caused the issue and felt the right thing to do was to give everyone a 5 to assume the best case. "We do like to do right by our customers," he said, "and this is an easy thing to do."

Lieberman said eBay would have the change completed by the end of day on Tuesday.

 




Comments (25) | Permalink

Readers Comments

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Tim

Mon Feb 25 22:00:28 2008

Ina,

Thank you for shining a light on eBay and their constant glitches.  I truly believe that if there was no one, and you are pretty much it, who reported on what is going on - that eBay would never come clean - and would not do the right thing on the very rare occasions that they do... like this time.

So, I applaud eBay for doing the right thing, but I truly think they only did it because you put the spotlight on their error.

Thank you.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Karl

Mon Feb 25 22:19:10 2008

I agree. eBay only did the right thing because they were embarrassed into it, and  they realize how much trouble their poorly thought out ''star system'' can cause a seller. For a 1 to 5 system, there is a VERY FINE LINE between good (5) and bad (4.1). How they calculate this is beyond anyone's knowledge, but it's quite obvious it's not well thought out.

I applaud Ina for bringing this issue forward. Had this not been put into such a public light, it would have remained covered up.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Patricia

Mon Feb 25 23:21:18 2008

Is that glitch the box with an explanation of the DSR's that actually covered the 4th and 5th stars in the feedback forum??? If so, I sent a scathing letter to ebay about it.  Those floating and drop down menus and explanations should drop dead - what a nuisance!  More silly programming!

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: GazLanNaThai

Tue Feb 26 06:47:27 2008

What is even more worrying is that this demonstrates eBay have a facility to srbitrarily adjust seller's DSR ratings.

Thus is you upset "them" or even a particular staff member, there is a facility in place for them to punish you in secret.  Remember they announce that DSRs received might not be applied for up to 24 hours after the buyer leaves them.  For extremely busy (read those who know too much about eBay) sellers, this could leave dozens, or hundreds, of ratings in limbo and available for manipulation before they affect the seller's ratings and FVF discounts, in a similar way to the long held belief that eBay do adjust which sellers and listings have visibility where and when within eBay's markets - viz inexplicable concentrations of buyers changing concentration location day by day and week by week.

There is a complete lack of transparency within the DSR system, and surely somehow, this must clash with one ammendment or other of the US Constitution?

Gaz

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Trish

Tue Feb 26 08:43:31 2008

"We do like to do right by our customers..."

bwaaaaaaaahhhhhhhhhh hahahahahahahahaha

hahahahahahahahaaaaaaaaaa hohohohooooo

~ahem~

'nuff said

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Bob H.

Tue Feb 26 09:27:08 2008

I'm still amazed by the number of eBay sellers who still do business with a company that they think conspires against them and is OUT to get them. If you have that much hatred against eBay, GO SELL SOMEWHERE ELSE!

In addition, after reading posts on these auctionbytes forums (not just this thread), I can see where the public education system is failing. People mention class auction suits, eBay's actions violating the Constitution, etc. Where DO people get their ideas (''this must clash with one ammendment or other of the US Constitution'') of the legal issues? I just shake my head in disbelief at what many forum posters think is a violation of the law or is something they can sue over.

Yes, eBay's not perfect and I don't like all their policies, but after three years of selling with them, I've yet to have a major complaint.

For the record, I'm NOT an eBay employee. I will actually SAVE money with the new fee structure and believe that the new feedback system will be better in the long run. Yes, I may get a few negatives every now and then, but will probably still be 99.8% or better. My competition, though, will probably drop below 95%. Plus, I like the fact that my competition will have to start lowering their shipping charges (if they want to keep higher DSRs) and will no longer be able to avoid paying their fair share of eBay FVF.

I've tried selling on Amazon. Yes, some sales, but the extra fees will eat you up on low price items. At least with eBay, it's a flat % FVF.

eBay doens't OWE me anything. They are a business that expects to make a profit for their shareholders. They have an absolute right to do that. If YOU can't make a profit using eBay, you have the right to go somewhere else.

eBay is still the best system out there when you consider the costs, the exposure you get, and the simplicity of selling with them.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Mark

Tue Feb 26 11:20:49 2008

eBay - Love it or Leave it!

Is that the choice we are forced to take?

eBay owes me something. They owe me 168 hours of exposure though SEARCH, when I pay for an auction that lasts for 7 days. eBay owes me the right to conduct business in the US, without using monopolistic practices.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

This user has validated their user name. by: Ming the Merciless

Tue Feb 26 16:51:03 2008

Bob H. is quite likely correct that ebay hasn't violated anyone's constitutional rights although no one can accuse them of practices

ebay is afraid of the whole truth and always has been.

ebay is, however, overripe for ANOTHER class action lawsuit. Bob H. apparently doesn't understand what a class action lawsuit is or its requirements, what a monopoly is or the federal statutes governing monopolies, the Sherman Anti Trust Act, or federal fair trade practices.


So, Bob H., this is your assignment: EDUCATE YOURSELF or quit being being a Prima Donna Hoe tool.



eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

This user has validated their user name. by: Ming the Merciless

Tue Feb 26 16:59:13 2008

Ebay employees most certainly punitively DO tamper with listings.

I've had prices lowered on expensive items and taken a bath when they sold, shipping rates changed, text changed, shipping parameters changed, photos corrupted or made to disappear, items mysteriously listed twice, sold items mysteriously relisted, and more.

This are the visible symptoms of the utter dishonesty and corruption of a corporation decaying from the inside out. It won't be much longer.

Sell your stock now.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Beady Eye Guy

Tue Feb 26 18:58:04 2008

Ming,

I am not apologizing for Ebay but good luck on a class action.  The courts are stacked with pro business judges that could easily dismiss or decide not to hear your case.  

I am a Republican and even I see the trends on the judicial side.  I had a friend try to sue over a faulty product and it was dismissed with no fair explanation.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Art

Tue Feb 26 22:16:44 2008

Ming...

That's BS. Stop being a troll, or go hide under a bridge again. eBay sucks, but they don't tamper with listings. Get real.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: jsicolts

Wed Feb 27 06:33:33 2008

Of course Ebay tampers with listings, since DAY ONE. That's not news. We have had edited out some decsriptions, had auctions shorten, langthen and cancelled, etc. They always did this.
Art (above) is a typical brainless right wing wonder.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Lyn

Wed Feb 27 11:02:02 2008

Ebay does tinker with all kinds of things. If you sell there in any kind of volume, you soon learn that Big Brother is watching every keystroke and that you have to watch everything they tinker with on your listigs and communications. I have had listings pulled for unexplained reasons, way delayed starts (up to 2 days), sold items suddenly relisted, relisted items never appearing in searches, and emails intercepted for not being "relevant" regarding whatever the transaction was. I have been suspended once with no appeal for shill bidding (not true, the person was in the same zip coce and had the same name, but was not related in any way), and even on PAYPAL (ebay's evil Siamese twin), I have receved notice that communications couldn't be forwarded because they contained "inappropriate content" (turned out to be a payer commenting that the weather was really shitty where they lived, so they would understand if the package was delayed). I could give more example, but suffice to say that ebay's little "glitches" and their other kinds of tinkering have cost me a lot of money, time, and nerve endings over the past decade. I am so pleased with selling on other sites now. They also have glitches, but I can pick up the phone or send an email and actually talk to someone and then have seen the problems fixed quickly. Moving away from Ebazon, as I have been doing, has way reduced my stress level. I won't close my account--the advertising value is good, having accumulated thousands of positive testimonials. Now I will cherry pick my lsitings and offer free shipping, since each listing is a already a magnet for negative feedback and unrealistically low DSRs, even before the feedback rules have officially changed.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Art

Wed Feb 27 11:10:21 2008

No, I am not a ''typical brainless right wing wonder.'' I've been selling on eBay for 11 years, with 7000 transactions under my belt, a Power Seller for 5 years, and 3600+ 100% all positive feedback. I think I have a right to speak my opinion. My listings have NEVER been tampered with. Oh sure, I've had a few items pulled over the years for reasons I didn't agree with, but never has anybody changed any content, terms, prices, length, or anything in a listing. You guys can believe what you want to believe. Fine. We'll leave it at that.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: sojo

Wed Feb 27 17:40:20 2008

Thank you Ina! Like the first poster, when I read about ebay's fix, my first thought was "thank God for Auctionbytes -- in the past ebay would have brushed this off as statistically non-important."

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

This user has validated their user name. by: Ming the Merciless

Wed Feb 27 20:42:08 2008

Art:

Just on the infinitesimal chance you're legit:

You're lucky -- apparently you haven't crossed swords with enough of ebay's rrude and imperious employees. Many sellers HAVE had their listings tampered with.

But try to hold ebay 100% accountable for their constant screwups, your listings WILL be tampered with because that's just the kind of undisciplined, character-free corporation ebay is.

So I'm Not an Ebay Employee Art, why don't you go back to misprogramming the site, miscalculating my sellers fees, devise news ways to make selling on ebay more profitable for ebay and less profitable for me, and not providing any customer service?

You fool no one. We are not amused not are we deceived by the stream of poorly concealed ebay plants.

Better start looking for a new job because more layoffs are coming.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: Bob H.

Wed Feb 27 22:48:59 2008

Well, Ming...

The Government probably can't charge eBay with being a monopoly anymore than they can charge Wal-mart with being one. There IS competition out there. Also, claiming that eBay is a monopoly is totally different than the government charging AT&T (back a while) or Microsoft with monopolistic practices.

As I stated before, eBay is a business and has a right to make a profit (just like all eBay sellers). However, when YOU sign up to USE eBay's services, you agree to THEIR policies (and fees). They have a right to change them as long as they give reasonable notice and allow you time to OPT OUT of using their services. That's why fee changes were announced one month prior to implementation. That's why feedback is delayed until May.

You DON'T have to use eBay to sell your items. Anybody can SUE anybody or file class-action suits. That doesn't mean they will hold up in court or that you will win in court.

In simplistic terms, it' similar to the landlord deciding not to continue leasing retail space to you for a storefront. The landlord has that right (if it's in the contract) and can take back the storefront with sufficient notice.

eBay is another storefront. You agreed to abide by their rules...Ebay can change the rules or you can decide to go elsewhere (Amazon, ebid, ioffer, etc...).

For those of you arguing about eBay tampering with listings, why don't you first agree on what ''tampering'' is. Having eBay take down a listing is NOT the same as changing descriptions.

eBay has glitches that may cause some problems, but eBay employees are not out to get you by altering your descriptions, etc... Get real.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: JC

Thu Feb 28 00:41:05 2008

Hello.I am still boycotting, but more so because of the cussword castration of the new feedback changes for May.
I had to do a double take when I saw that ebay had posted   ''We do like to do right by our customers,'' he said, ''and this is an easy thing to do.''... Hmm,further confusion since they DON'T CONSIDER THE SELLER'S ''their customers''.I have bent over for 8 years to go beyond expectations for my bidders.Sign me: Peeved power seller searching other options.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: DAJ

Thu Feb 28 15:18:51 2008

I decline to list my ebay name or my own website. Three yrs ago I put up news of dissatisfaction w/ebay - & then updated it last yr. The problems tho slightly different remain about the same - we rant & rave & then accept because there is no other site available. ebay has TV ads & many other advertisers plus the general public in their pocket. The name ebay is heard 'round the world - it is the 1st thot of someone looking to buy. Those buyers have no clue what the sellers go thru & most wouldn't care - they just want to shop for the cheapest item & brag about it. Look at the Victory ad on TV - it is only a vase but you'd think it was the lottery they won. Ebay is depending on this marketing campaign because it works - we all love to get a bargain. Can we do anything about this - maybe but it would involve a lot of money. I don't see Google putting up an auction site even tho they talked about it. Boycotting by big vendors is getting a ot of attention - am so glad & hope it works but people soon forget unless the News is New so keeping this in the spotlight is important - very important. I remember when ebay was new & all for sellers - we could actually make some money. Those days are long gone - really gone. Consider the loss or dissappearance of competing auction sites - what happened to them? Did ebay pressure them in some way? Always remember the past & connect the dots....follow the money.....
I don't use ebay anymore in some yrs for more than 1 or 2 items in 6 mos - I put up my own website - works for me.

eBay Adjusts DSR Feedback Scores after Site Issue   eBay Adjusts DSR Feedback Scores after Site Issue

by: LC

Thu Feb 28 21:20:55 2008

I too am declining my name or email as I feel I have been "tagged" as well. They keep a file, much like doctors do, of every singe thing we do and say, other wise why would they insist on our ebay name and our real name when even asking a simple question on the live help.
They have already made one feedback change, and I dont like it. I sell ebay full time. I also have a website now, thank God. I work from home but put in 12 hours a day. Ebays moto is like it or leave. We do not have choices as sellers. Yes ebay is out to make money, who isnt. But so am I. And they are already hindering me. My total LIFETIME feedback is well over 11 thousand positive feedback. NOW it shows my lifetime feedback as only over 6 thousand...which means you can no longer see that 45% of my feedback is from repeat buyers which itself speaks volumes. Now it looks like im a part time seller with ONLY 6 thousand over the last 5 years. I have been very proud of my numbers and they just took that and flushed it. Thanks for this forum to vent and let of steam.
LC

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