A seller outlined a nightmare situation with eBay's online payment service. Gabriele P. said she upgraded her PayPal premier account to a business account the week of February 3rd because she wanted to start accepting credit cards through an Internet getaway. She said PayPal immediately froze her account
PayPal told her the account would remain frozen until she could straighten things out. But she says she was unable to reach anyone at PayPal in a position to help her. Meanwhile, revenue from her online sales continued to be deposited into her PayPal account, which she was unable to access to pay her bills, including her fees to eBay, which is her main business and income source.
You can read the full story of Gabriele's plight on a thread on the eBay boards.
Gabriele said it took over a week of persistent calling and being put on hold with PayPal to finally get her account straightened out. "Paypal made a spelling mistake with my name on their side when they run my credit check and I only found out about it, when I applied yesterday for a CC with an other company which got immediately approved." Gabriele said that on Sunday, she received an email from PayPal that her account was restored, with no explanation and no apology.
I asked Gabriele what her number one message for other eBay sellers, here's what she said.
*Get a web store, get a merchant account and getaway to process your own Credit Card payments at Ebay and your web site and reduce the Paypal payments to a minimum, better erase them completely, if you can afford it. If your main income goes on a Paypal account and it happens to you, what happened to me, they can destroy your business, your life and all what you have worked for so hard. Never give up calling them multiple times per day, be consistent, try to figure out what went wrong, Tell as many people as possible about your problems, and contact authorities.*