|Thu Feb 7 2008 10:26:51|
eBay Glitch Incorrectly Displays Free S&H
By: Ina Steiner
eBay search and browse results are displaying the word "Free" in the shipping column for some items that do not offer free shipping & handling. Clicking on the item shows an amount in the Shipping field on the View Item page.
Perhaps this is why sellers get upset when eBay raises fees and takes a hard line with sellers. eBay glitches contribute to the tension between buyer and seller, and the seller is the one who has to deal with the consequences. And now those consequences are even greater with eBay's recent policy changes.
eBay did not report this glitch on the Systems Announcement Board, which will likely lead some buyers to think that sellers are trying to pull one over on them with a bait-and-switch tactic.
eBay's demands to sellers to clean up their act would have a lot more impact if eBay demonstrated it could clean up its own act in terms of glitches, communications, and fraud.