There are a number of technical issues sellers are coping with this week. It appears that eBay DSRs (Detailed Seller Ratings) are not showing up correctly in the Seller Dashboard. I received a few emails from sellers last night:
"The DSR portion of my dashboard is not functioning tonight....it's all grayed on both the dashboard and on the calculation page."
"The screen shot attached show the page where eBay shows how they figure your discount (the stat portion). Note: it is completely blank and the drop down thing is also blank. It's been this way for about 24 hours that I know about. Does this mean they are going to rook me out of my discount? I have never seen this before."
I also checked the Feedback discussion board and found sellers reporting issues with DSRs.
Along with the DSR glitch, there may be a problem with Featured Listings. Two emails received this morning report that there are only a couple of featured auctions on the front page of categories. Both sellers are sure that this is new, but are not sure if it's intentional or a glitch. The first seller went on to say, "When you opt out of the new search experience all of the featured auctions show up."
The second seller described the research and testing he did before implementing his featured-listing strategy in a particular category, and continued:
Well I've been successful for just over a week. I've paid $600 to eBay and put some money in my own pocket. That was until this week. All my listings are closing at a horrendous 20% conversion and fees are killing me. I just investigated and sure enough eBay has changed the game again!
Now they limit Featured Plus listings to just 10-15 per page using ending soonest. So while there are 400 featured plus listings at a minimum of $10 per listing most are closing tonight and buried back in the pages with the 35 cent listings. You've got to be frickin kidding me! I spent $114 to list 10 auctions with Featured Plus and they're not going to be on page one until they have less than 30 minutes to run and then they're going to be listed with a flood of 99 cent websites right under them. Does eBay seriously think they can charge us $10 for FP and bury us in the back? I'm just sick about this and will be on eBay chat in the AM demanding a refund! FP says top of category not 10 per page and now you're 40 pages back because we need to bring 99 cent websites to top.
Bottom line is I'll have to sink or swim but wanted to bring to your attention what I've seen. The last 3 weeks that category has been running at 3100 listings average. Go look now, it's at 6300 and still climbing! I guess eBay would rather make a bunch of pennies off of 99 cent sites rather than dollars off of $50 sites.
Yesterday eBay posted about a search glitch affecting Title & Description search, which I reported in today's AuctionBytes Newsflash. A reader responded to the article:
I think this recent announcement needs to be further investigated and reported on. Based on information I received from the "crack" ebay staff when inquiring about these problems, I believe there is more going on here. My feeling is this is much, much larger an issue than they are willing to admit. As a power seller on ebay, I had recently noticed a significant drop in both sales and traffic for my listings. I had attributed this to the recent bad economic/financial news. Now, I am convinced that ebay's technical problems have played a significant role in this result. Maybe you would be able to gain some real insight into this. Wouldn't it be great if ebay was just a little more transparent about themselves??
These are issues that are likely to distract sellers at a time when they should be focusing on sales.