|Wed Oct 1 2008 09:03:20|
eBay Australia to Let Buyers Revise Feedback
By: Ina Steiner
eBay Australia announced a new feedback revision tool coming on October 13 that could signal what eBay may do in the US or worldwide. Unlike Mutual Feedback Withdrawal (which is no longer available to users), buyers will be able to revise the feedback, not just withdraw it. According to the Announcement Board post:
This new Feedback revision tool provides sellers with an opportunity to send a Feedback revision request to a buyer. Sellers will be able to use the Feedback revision tool if they feel a buyer should now be satisfied with the transaction (i.e. an issue was resolved) or if they believe a buyer may have accidently left incorrect Feedback in the first place. While the Feedback revision process is initiated by a seller, buyers have the option to accept or decline a request. Only one request can be made per transaction and sellers will have a limited number or requests available within a 12 month period. We suggest that sellers get agreement from a buyer to change their Feedback before initiating the process.
According to the FAQs, buyers will be able to modify feedback rating, DSRs and comments. Sellers will be allowed to send five requests per 1000 feedback earned per year, so every seller will have at least five requests per year.
Would sellers welcome this new capability? (Remember, this has been announced in Australia only.)