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Wed Jan 30 2008 10:26:15

eBay Sellers Make Their Voices Heard on Upcoming Changes

By: David Steiner

Sponsored Link

Well we asked for your opinion about the eBay changes announced on Tuesday, and you responded - with a vengeance! Our Hotline was ringing off the hook yesterday. We've compiled some of the responses into a 9:44 podcast. We got so many responses. in fact, that we'll be publishing another podcast with more responses later in the day.
 
Listen to sellers express how they feel about eBay's new policies in their own words.




Comments (58) | Permalink

Readers Comments

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: Brad

Wed Jan 30 10:53:48 2008

So much for the new "leadership". This is sotypical of ebay. Raise fees and insult the intelligence of ebay sellers.

The ebay only model of charging significant listing fees for UNSOLD items and higher FVF is unsustainable.

The ebay brand is permanently tarnished due to ebay's lack of oversight and trying to combat things like fraud on the cheap.

Those burned buyers and sellers who can't make a profit ain't coming back.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: conductoroflove

Wed Jan 30 11:30:07 2008

Dear Ebay
Re: Feedback changes now state the seller can on longer leave negative feedback to a buyer: I have never received or left negative feedback, BUT to give no alternative to to a seller to respond appropriately is not fair to the seller. I may block a "dead-beat" but other sellers are open to his/her negative feedback. If Ebay implements this major change, they should have the ability to remove negative feedback once the seller explains what has happened. The mutually agreement of removing negative feedback is now gone, so Ebay should/must have an a way of removing negative feedback from buyers that are false. For instance, A seller has 100% positive rating, say over 800 positive hits with no negative hits, now receives a negative "out of the blue" that tarnishes his/her record. There has to be a way that Ebay can remove that negative if seller proves it is in-correct and the seller should not have to go through "hoops" in the Ebay red tape department. There has to be a area to grant negative feedback removal in sellers account, if warranted.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: The Joke is on Us

Wed Jan 30 12:24:02 2008

Top 10 (Really 11) Reasons eBay Failed us Today!!!

~More eBay math - "Fees are Lower" - But not for sellers!!!~


1.  Reducing insertion fees

NO, we sell items for an average of about $39-$52 and use the "Value Pack", (No VALUE any more), so with our 61% success rate on listings over the past 3 months our eBay fees will effectively go UP 6%-15%.

2.  Free Gallery … on all listings!

NOT if you use "Value Pack".  Effectively this saves us almost nothing.  Thanks for the thought though - We have suggested it for many years.  Too bad the implementation was so poorly thought out.

3.  Reduced Feature Plus and Pro Pack fees

A small percentage savings on the MINUSCULE overall percentage of listings on eBay that use this feature.  Probably less than one in a thousands listings on eBay will see any results from this change but it rates #3 ???

4.  Increased listing exposure for sellers with great DSRs

Here is the BIGGEST let down.  13,000 positive feedback's and 8 complaints, 99.9% overall rating and we DO NOT get to participate because we are one TENTH of a point too low in a single DSR because eBay FAILS to recognize and address the fact that sellers with a high percentage of Cross Boarder Trade are negatively impacted on their DSR's.  A FACT eBay KNOWS and ACKNOWLEDGES but will do NOTHING to address.

5. Pricing discounts for PowerSellers with great DSRs

Again a major let down because eBay fails to address the CBT affect on DSR's even though it was brought up two YEARS ago in Voices on the very first call related to this feature and on every single Call, Board Posting and Email related to DSR's and CBT potential affects for the past TWO YEARS.  EBay knows the facts but DOES NOT CARE about the impacts.

6. Protection from chargebacks for PowerSellers

ONLY if they use the most expensive International delivery services like Priority Mail that has online delivery tracking for SOME destinations.  The requirement to use the MOST EXPENSIVE shipping options will further ERODE the DSR's of sellers with a lot of CBT.

7. All addresses are confirmed addresses for PowerSellers on their eBay listings that are paid with PayPal

The ONE AND ONLY bright spot today.  A great help for domestic shipments, but again on those CBT items either the shipping cost will kill the DSR or using First Class International will not afford any delivery confirmation and ZERO protection.

8. Unlimited PayPal protection for PowerSellers

Again, only "Unlimited" if you can show online delivery tracking which the ONLY economical CBT shipping method, First Class International, does NOT support.  Great play on words though, but far from living up to the hype.

9. Repeat Feedback credit

Great for sellers in categories like collectibles or consumable where buyers need or want to come back over and over again.  For categories like computer peripherals where buyers infrequently need items and everything is pretty much the same so price drives the market - this is pretty useless but hey many others will appreciate it.

10.  Rolling 12-month Feedback Percentage

Wow - With buyers having a total free for all and able to leave negative feedback without any need what so ever to communicate with their trading partners this is going to be adding insult to injury.  Sellers will be bombarded with negative feedback from NON-COMMUNICATING buyers and then have their credit for many past years of great service ripped away from them.  Way to kick us when we are down with this debacle eBay!!!

11.  Personalized Seller Dashboard

Too little - Too late!!!  Many of the changes affected directly by DSR's like the all important search placement will go into affect months in advance of sellers ever being able to see this data.  It will take months more of trial and error to learn to decipher and affect the data with changes to the sellers listings.  It is truly sad that this is the AFTER THOUGHT when these changes are so very important to the basic survival of many eBay sellers.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: one who cares

Wed Jan 30 13:28:41 2008

Ebay.....typical !
I won't be selling on Ebay anymore.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: What a Joke!

Wed Jan 30 13:47:15 2008

eBay has gone to new depths with their upcoming EXTREMELY CONFUSING changes.  I had a ''live help'' session with an eBay customer service rep this morning - her answers to my questions CONTRADICTED ''Slick Willie'' Cobb's posted message - I can't wait for these changes to be implemented - NOT!  Am already looking at alternatives to eBay...hope everyone else is as well!  And, what's with all the Senior Management defections at eBay???  Wondering if ''Ms. PotatoHead'' Whitman & Company have the typical golden parachute - nice job, Meg and Bill!  Don't let the door hit you in the rear end as you make your hasty exit!

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: ebay disappointer

Wed Jan 30 14:14:17 2008

I'm so disappointed to hear the feedback change..all my years hard work....anyway, it's time to set up our own website and leave ebay permernently!

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: steve

Wed Jan 30 15:57:51 2008

I think it is downright dishonest the way the new fee structures have been presented to the media to report, as if pennies will be raining from the heavens to sellers.  Ebay has become so incredibly greedy, shooting the goose that lays the golden eggs.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: Cheryl

Wed Jan 30 16:36:30 2008

I want to voice my very strong disapproval for some of the
pending changes to eBay which were outlined in the Fees 2008 overview.

PAYPAL CHANGES:

It stated in the Fees 2008 overview that: In a small number of cases
(fewer than 5% of all payments on eBay), PayPal will hold payment funds
until either the buyer has left positive Feedback or 21 days have passed
without a claim. So I am wondering?since I am expected to ship the
item to the customer and provide proof of shipping how am I expected to
ship the item to the customer if PayPal is holding my funds hostage for
21 days INCLUDING the shipping money?

For a PowerSeller like me, the
shipping charges in a 30 day period add up to quite a bit of cash. I
can not afford to have my money held for 21 days! I think this is self
serving on eBay and PayPal's part. We have ENOUGH problems with using
PayPal as it is with putting a hold on funds for ''suspicious activity'' which amounts to it being suspicious to them that I actually USE the money in my PayPal account to pay my electric bill, cable bill and buy food.  So this latest PayPal hassle does not need to be added to it. Do I get
interest on my money for 21 days? Do you really expect sellers to
tolerate this? eBay is NOT the only online marketplace.

FEEDBACK CHANGES:
Next, the pending feedback changes: The Fees overview stated, Buyers
will only be able to receive positive Feedback. In other words, if a
buyer purchases a defective item which was advertised as a defective
item and they receive a defective item but complain about it and leave
me a negative feedback, I can't leave them a negative feedback for being
a problem buyer! I just want to go on record saying that it is an awful
and unjust decision to say that buyers can ONLY get POSITIVE FEEDBACK.
What about a listing, much like the ones I do, which states in black and
white, clear as crystal exactly what they buyer is to receive, then the
buyer receives exactly that and complains! Example, I sold a Laptop
screen as-is and described it as such, and I quote:
We have several of these LCD's which were pulled from systems that had
bad motherboards. The screens that we have for sale (this one included)
are not in perfect condition. It does have scrapes on the plastic
bezel, and the screen itself on this model is obviously smashed in and
defective but it has a good backlight which can be seen in the photos
and it has good strong hinges and good plastic. We have made sure to
show actual photos of the screen while it is on and these photos will
enlarge in a new window if you click on them. This way you can judge
condition for yourself. If you are looking for a flawless display for
your DELL system, this is NOT IT. If you want something with good
hinges and good plastic for a good price this may be good for you. In
addition to this item description I also SHOWED a very large photo of
the screen with it smashed in and powered on. The picture was also hand
linked to a huge 1525x1186 pixel photo. Come on now, you would think that saying it was smashed and showing it was smashed would be enough, but
alas...not for my buyers! They never cease to amaze me how they can be  surprised at what they get when I go out of my way to both describe exactly what they will get and show HUGE photos of what they will get. The buyer said that he did not know
the screen was smashed when he bought it because he did not read the
item description! I kid you not! So if the new feedback rules were in
place at that time he would have been able to give me a negative
feedback because he did not read the description or look carefully at
the photos but I would not be able to give him a negative. This means
that all buyers would have 100% positive feedback if they can only get
negatives if they are a seller. This solves NOTHING!!!!!!!!! Now sellers
will just leave positive negatives such as + Buyer was a pain and can not read the description,do not recommend. It just will be in the disguise of a positive feedback with a negative comment.
Why has eBay chosen to ignore the bad buyers which are so often out
there? I have feedback requirements which are so often ignored. People
with bad feedback bidding when I say they are not welcomed to bid. Why
does eBay choose to ignore this? It seems to me that if you piss off
your sellers with these outlandish feedback changes that would be bad
for business. Don't you think? There are 2 sides to every story, I know
eBay wants to improve security for their buyers but doing so in this
manner is bad for everyone. Why not simply require all sellers to have
at least 99% positive feedback and make drop shipping illegal on eBay.
That is where most of the problems come in! Allow sellers to have more
control over who they sell to, such as the ability to place blocks for buyers with ANY negative feedback until the seller allows their bid.
I have 100% POSITIVE FEEDBACK and I make it a point to keep it that way.
There are MANY sellers which are less then honest but by lumping all the
sellers into one category and punishing them, eBay WILL LOOSE
BUSINESS,they will loose the sellers!Once you loose the sellers there go
your buyers,just like the food chain. I expect Google, Yahoo, Amazon
and the like to gain exponential popularity if these measures go
through. I know I for one will help them to become more popular. I use
to swear by eBay as the best thing since sliced bread but the bigger
they become the WORSE they have become. I would never recommended eBay
to anyone just starting out as a way to make an income, eBay is a hassle
and a half! I have made my living on eBay with many accounts for years
now and I started many other people selling on eBay who have also gone
on to become PowerSellers.  However I can't see that continuing with these
changes.
Before the powers that be jump to the aid of the buyers perhaps they
need to assess the unfortunate fact that many (but not all) of the buyers are irresponsible...They enter into legally binding contracts without reading the item description in full and for this eBay plans to punish the
sellers? Now if that is not wrong I don't know what is.
If indeed these changes do happen in May, I will make it my personal
quest to discourage every single person I know from buying or selling on
eBay and to boycott eBay and sell and buy their stuff on Craigslist,
Amazon, Yahoo, or anywhere but eBay! eBay will loose this PowerSeller
for certain. Of this I can promise you!

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: angeldoll

Wed Jan 30 17:05:45 2008

ebay and there fee's again.  I know of a site that is free and doing great.  ewaey.com.  I will be changing to this and other free auction sites that are getting alot of coverage.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: scot

Wed Jan 30 17:24:07 2008

With these changes, Ebay prices itself out of the market.  If you are a new seller considering Ebay, consider the following:

Ebay = hefty listing fees
Amazon = zero listing fees

Ebay/Paypal = 15% FVFs all categories
Amazon = 15% in some, but 7% in best cats (like electronics)

Ebay = Fixed price (store) listings are mostly ignored in search
Amazon = All listings get same search treatment

Ebay/Paypal = qualified seller protections
Amazon = universal seller protection

Ebay = un-level playing field for sellers - new sellers get poor placement
Amazon = all sellers get same search treatment

Ebay = continuous spam and phishing emails
Amazon = zero spam and phishing emails

Amazon = Good customer service which can be reached
Ebay
Ebay = continuing erosion of average selling prices
Amazon = much higher average selling prices.

Add in the hassle that ebay changes the  rules twice year, raises fees twice a year, hassles sellers with Trust/Safty, PayPal Security, Vero, Tagging seller's listings with (off-ebay) competitor ads, cannot control spam and phishing  emails, Ebay just isn't a good deal.
 

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

This user has validated their user name. by: Bidofthis.com

Wed Jan 30 17:30:05 2008

yikes.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: SellersMADEuebay!!

Wed Jan 30 18:53:36 2008

Wow, I think ebay needs to take a step back and remember that without the sellers, they would be nothing. How is it fair buyers only get a positive? How does this help honesty? I was once left a negative feedback for non reciept...when I HAD A CONFIRMATION and tracking stating item received. Paypal found in MY favor, so why should THIS buyer be left a positive? They tried to scam me, and yet I get penalized. and if a seller gets under a certain percentage of unhappy buyers, they are PERMENANTLY banned from ebay in oth buying and selling yet I see all sorts of buyers with feedbacks of 50% still buying. Well ebay, when you have no sellers left because of your continued "improvement" of policies, remember why.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: liz

Wed Jan 30 19:05:21 2008

Here is my grassroots email for ebay.  Copy, paste, edit if you like....but please let our voices be heard LOUD AND OFTEN!

Bill Cobb
President, eBay North America

Dear Mr. Cobb,

I am writing you today to voice my dissatisification with some recent changes eBay has announced.

I am both a buyer and a seller here on ebay.  I am extremely distressed about eBay's view that sellers cannot leave negative feedback for a buyer.  Are you serious?  In the 16 months I have been selling on ebay I have only left negative feedback a handful of times and never in retailation.  So basically you are going to make possible for buyers to destroy the creditibility of ebay sellers by allowing them to leave negative feedback for us while as a seller I do not have the right to do the same if warranted, oh yes I know that ebay will allow it under certain circumstances, but really there are other reasons to leave a negative feedback besides non payment.  You are going to create an atmosphere where the buyer will be able to badger the seller and still leave negative feedback and the seller is powerless to do something about it, oh yes except to report it to eBay.  Great eBay is already buyer friendly so whose side are you really going to take???  I do wonder......  Let's see the WHOLE reason eBay exists is the sellers, without us the buyers have nothing to buy and you have nothing to charges fees on...... etsy is looking better and better.

AH yes the fees, the second part of my complaint.  Somehow you have managed to lower eBay to the "used car salesmen" class.  Trying to convince the sellers that you are lowering fees.  What a complete joke!  Sure you lowered the fees on some things.... BUT you NEGLECTED to mention in your "Ra Ra eBay" e-mail is that you signficantly increased the Final Value Fees (FVF) on the auctions and infact, because of the increase to the FVFs we will not only give back eBay any "savings" we would see from the lowered fees, BUT you will infact be collecting MORE fees overall!  You hid that fact and those are slimy business practices!

I am absolutely fuming as are many of my seller friends.  You may have finally made eBay, aka Feebay, so buyer friendly, seller unfriendly, and full of fees that eBay may not be a going concern in the long term!  Good job!  KUDOS to you!  

I read eBay's concerns about buyers leaving the ebay market.  Certainly eBay must realize that there is increased competition from other websites and with a tightening ecomony that might also be natural. But to pin on the sellers and not only increase the amount of money you collect from us, but to tie our hands to large degree when faced with a "deadbeat" or difficult buyer is crazy.  Good Luck with your new rules leaving eBay's bread and butter out in the cold---- YES sellers are eBay's bread and butter, but you must think of us like trash!  Don't worry, the trash may not be around as much-  I know that I will be curbing my ebay activity and looking at other avenues to sell my wares.

Finally just a thought--- did it ever occur to eBay to look within to control your own costs???

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: Patty

Wed Jan 30 20:26:34 2008

I have already quit selling on Ebay because of their unfairness to the sellers. Can't understand why a company that only exists because of the sellers would treat the sellers so badly and always side with the buyers. This is just another example of their siding with the buyer to not allow a seller to leave negative feedback for a buyer even though they had a bad experience with the buyer. Why have a feedback system if you are going to be so stupid as to not let the sellers express their opinion of the transaction? I sold on Ebay for years but won't do it again. Hope Ebay loses lots of the sellers over this. Then what are the buyers going to buy?

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: warrenhill

Wed Jan 30 21:11:05 2008

Ebay Sellers are uniting and a boycott will take place during the week of February 18-25, 2008.  Ebay Sellers have had enough.  Sellers can pledge to boycott on eBay Seller Central.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: clint

Wed Jan 30 22:48:06 2008

Ebay is enabling more buyer extortion just like their well advertised paypal policy of "not as described" instant refund sans returns did two years ago.

Ebay is killing their golden goose, unique and collectibles, hard to describe items.  If you want to follow an Amazon model for branded new products, buy Amazon stock or merge.  One example is Name brand batteries, they sell for about 1/4 Walmart prices on Ebay.  How many sellers want to jump into that market?  But i know many sellers who want to sell their used collectibles and unique items.  I purchased an pink panther phone for 10 dollars years ago, i recently Ebay'd it for $400.  Now i would rather sell it for 100 in my antique store than suffer paypal claims or buyer threats.  It is only getting worse.  

This no negative feedback policy will simply be a call to all extortionists.  Grandma learned to sell on ebay, now she will learn to extort on ebay.  The trend will force Ebayers to only list items that are NEWinBOX (not unopened, we have to verify contents first now).  This will begin to limit their pool of qualifying items and sellers willing to take the risk, it will destroy Ebay's niche, used items that are hard to describe.  

Buyers can go anywhere to get batteries, there is only one place right now to get a thingamajig.  Ebay's strategy will only propel more of us to search out niche and specialty sites.   I hear it everyday.. sold it on Ebay to a buyer who put it on specialty site with my same picture and it brought double.  

The chicken or the egg, perhaps your sellers left before your buyers?  

Negative feedback supposedly driving off buyers?  How else can we get them to leave if you dont enforce non paying bidder strikes?  (buyers can screw 3 sellers before they are held responsible)  Sellers are the only one who pays for nonpaying bidders, ebay retains most of the fees for unpaid items.  In my specific case, at least 5 buyers have written "nana na nana" emails to me after i filed NPB strikes on them, 5 times the strikes were simply voided by Ebay.

The nightmare of buyer extortion is only beginning.. watch more sellers showing up in your favourite niche site soon. You can treat your sellers like scum, but you cant make em like it.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: clint

Wed Jan 30 22:48:53 2008

Ebay is enabling more buyer extortion just like their well advertised paypal policy of "not as described" instant refund sans returns did two years ago.

Ebay is killing their golden goose, unique and collectibles, hard to describe items.  If you want to follow an Amazon model for branded new products, buy Amazon stock or merge.  One example is Name brand batteries, they sell for about 1/4 Walmart prices on Ebay.  How many sellers want to jump into that market?  But i know many sellers who want to sell their used collectibles and unique items.  I purchased an pink panther phone for 10 dollars years ago, i recently Ebay'd it for $400.  Now i would rather sell it for 100 in my antique store than suffer paypal claims or buyer threats.  It is only getting worse.  

This no negative feedback policy will simply be a call to all extortionists.  Grandma learned to sell on ebay, now she will learn to extort on ebay.  The trend will force Ebayers to only list items that are NEWinBOX (not unopened, we have to verify contents first now).  This will begin to limit their pool of qualifying items and sellers willing to take the risk, it will destroy Ebay's niche, used items that are hard to describe.  

Buyers can go anywhere to get batteries, there is only one place right now to get a thingamajig.  Ebay's strategy will only propel more of us to search out niche and specialty sites.   I hear it everyday.. sold it on Ebay to a buyer who put it on specialty site with my same picture and it brought double.  

The chicken or the egg, perhaps your sellers left before your buyers?  

Negative feedback supposedly driving off buyers?  How else can we get them to leave if you dont enforce non paying bidder strikes?  (buyers can screw 3 sellers before they are held responsible)  Sellers are the only one who pays for nonpaying bidders, ebay retains most of the fees for unpaid items.  In my specific case, at least 5 buyers have written "nana na nana" emails to me after i filed NPB strikes on them, 5 times the strikes were simply voided by Ebay.

The nightmare of buyer extortion is only beginning.. watch more sellers showing up in your favourite niche site soon. You can treat your sellers like scum, but you cant make em like it.

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: Mr Sandman

Wed Jan 30 23:01:43 2008

http://www.fool.com/investing/general/2008/01/24/lights-out-ebay.aspx<
BR>
Lights
Out, eBay

By Rick Aristotle Munarriz  January 24, 2008

6 Recommendations

It was a ''lights-out'' quarter at eBay (Nasdaq: EBAY), and I mean that on a few different levels.

   * The online auctioneer had a lights-out fourth quarter, blowing past Wall Street's expectations.
   * Meg Whitman is turning off the light, stepping down as CEO at the end of the current quarter.
   * With guidance of single-digit percentage gains on the adjusted bottom line in 2008, growth investors may as well turn out the light.

The growth party is over. Cue up Metallica's ''Enter Sandman'' and find your octane elsewhere. Exit light. Enter night.

eBay's last quarter
The fourth quarter was a good one. Revenue climbed 27% to hit $2.2 billion. Earnings rose by 57%, to $0.39 a share. On an adjusted basis, profits soared 45% to $0.45 a share. On that basis, the company smoked analysts, who were projecting net income to clock in at $0.41 a share.

As usual, PayPal has been the real star at eBay. Revenue increased 35%, as the online financial payment service enabled the exchange of more than $14 billion in total payment volume. The PayPal platform now accounts for 8% of all money being spent in cyberspace.

The company's namesake marketplace was a mixed bag. Revenue climbed 21%, fueled by the nonorganic benefit of its StubHub acquisition and the rollout of Kijiji (eBay's attempt at playing Craigslist's game, with a free classifieds site attracting 3 million unique monthly visitors). A weak dollar also helped, given that 54% of eBay's transactions now take place outside the United States.

The volume of merchandise sold through eBay climbed just 12%. On the bright side, listings inched higher year over year, reversing the negative trend that had reared its ugly head in each of the two previous quarters. Active users may have grown by only 2% over the past year, but at least they're converting well.

This brings us to Skype. It's still a speedster, even after the earlier $900 million writedown. Skype revenues surged 76% to $115 million during the period. Unfortunately, that's just a thin 5% slice of eBay's revenue pie. The online chat service is rocking with 276 million registered users, but eBay still has to prove that it can effectively monetize the platform.

Whitman's last quarter
The rumor mills were right for a change. Whitman is leaving eBay. She will step down at the end of March, replaced at the helm by John Donahoe, president of eBay's marketplace division. Whitman isn't kicking completely free of the eBay habit; she will remain on the company's board of directors.

During last night's call, Whitman expressed the need for a fresh set of eyes to tackle the challenges -- and opportunities -- facing eBay. Why did eBay hire internally, then? Why is it promoting someone out of the company's most problematic subsidiary?

The questions may be the answers. Donahoe is still relatively new to eBay, and he has a radical plan to get eBay back on track. Believe it or not, after years of perpetual hikes, his first move as CEO will be to lower fees at eBay.

Growth's last quarter
The last time eBay used the term ''rebalancing the marketplace,'' it increased prices on its eBay Stores product, sending many of its power sellers reeling. The company's new ''rebalancing'' will involve lower transaction fees. Insertion fees will remain intact. It's important for eBay to remain a platform where sellers price their wares reasonably. The insertion fee is a great sobriety test on that front.

The company has tested lower fees overseas. Since eBay has advertising relationships with both Google (Nasdaq: GOOG) and Yahoo! (Nasdaq: YHOO), it can help offset some of the lost fee revenue through interactive marketing. The strategy has worked in places like Korea, where eBay claims it's gaining market share on leader Gmarket (Nasdaq: GMKT). Is it tonic enough to make eBay grow again in popularity?

The biggest shortfall of lowering fees to try to win back sellers who have fled eBay over the years is that performance will take a hit this year. The company's revenue guidance of $8.5 billion to $8.75 billion in 2008 implies growth of just 11% to 14%. Wall Street was projecting a top-line showing of at least $9 billion. Things get uglier on the way to the bottom line. On an adjusted basis, earnings will grow just 7% to 9% higher, to between $1.63 a share and $1.67 a share.

Lower fees alone won't do the job. Sellers have had cheaper auctioning outlets like Amazon (Nasdaq: AMZN), Yahoo!, and Overstock.com (Nasdaq: OSTK) in the past. Many of those sites are either shuttered or collecting cobwebs.

Donahoe is certainly brave. He knows he's walking into a trap. Whitman gets to leave before the rest of the world realizes that eBay has transformed itself into a slow-growing blue chip. Only in Donahoe's tenure will the market start valuing eBay's shares accordingly. I guess that's another way of ''rebalancing the marketplace,'' but I have clearer instructions: Will the last growth-stock investor to sell please turn out the light?

eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: pete

Thu Jan 31 02:11:11 2008

As a seller for four years I have learn to go with the flow but this is going to make very tough.

Any one that has a contact to ebay that can actually get some this into play.

Since you guys are making no negs for buyers then YOU NEED TO SHOW WHAT THE BUYERS LEAVE ON THE DSR SYSTEM AND ALL WILL BE FINE.
As of right now you keep this info hidden.

Make the change so when the buyer is leaving feedback the feedback will show what they left on the dsr.

What you guys fail to realize is that ebay will have many fake buyers that work for ebay going around buying and leaving 4 stars so virtually no sellers will get the "discount" fees.

Also sellers will be afraid to file non payer bidder claims as you know for a fact the buyer will leave you one star on all four levels.

Ebay states you can block bidders with NEG FB history, No buyer can have a negative feedback history with this new rule.

I have a score of 3300 but overall score is 13000.
Tons of repeat buyers, I have less then 10 negs and all 10 were from me leaving the buyer a negative feedback first as they tried running a item not recvd scam.

I have never left a neg feedback for non payers. Only scam buyers.

Also to all that will still be selling all you have to do is list like 100 items in your store for less than $1.00 have you friend buy all those 100 items and leave you 5 stars on all transactions slowly but surely.

Your fees will very small for the long run payoff.

Ebay wants to play games you must play them and learn to play them well as ebay has fake buyers now and wait until this new bullsh!t kicks in.

Anyways I am not concerned about feedback as much as the paypal legal fraud that still is allowed to happen and thrive.

Ebay will make so much from the "frozen" funds of sellers on interest. That is what most of this about.

Yahoo, Monstor Commerce. To cheap web-sites if you can sell away from ebay.

Good luck to all future sellers that stick around for the fun and games.

Just make sure you sell the 100 different items at less than one dollar as to make sure you get the cheaper FVF fees to keep you star rating near 5.0



eBay Sellers Make Their Voices Heard on Upcoming Changes   eBay Sellers Make Their Voices Heard on Upcoming Changes

by: Barbara

Thu Jan 31 04:10:35 2008

I am a full-time seller of antiques and collectibles who registered in Dec. 1996.   I have been a staunch supporter of eBay, even when they increased fees over and over and added bells and whistles that drove me crazy.   I simply ignored them, used Turbo Lister to do my auctions, and continued to support eBay as a place where I could make a living and reach the world marketplace.

The thanks I get now for my loyalty is that I (along with all of the other honest sellers on eBay) am getting sold down the river.   I echo thousands of others who say that eBay is bending over backward to make the buyer's experience a good one so that they will stay and buy, but in the process they are driving away their sellers, both long-time and newbies.  

They have tied our hands with the ''no negative feedback to buyers'' policy.  This is ludicrous.    They dangle a carrot in front of Powersellers, offering a 5-15% rebate on FVFs, but make the requirements almost impossible to maintain.   This is especially true in light of the power they're giving the buyers in rating our performance.   Does a buyer realize how much shipping costs have gone up (and I'm not talking about the sellers charging $10 to ship a 2 oz. camera battery)?    Do they take into consideration that they sent a check, yet expect immediate shipment?   There is a whole matrix of circumstances that will cause a seller to be ''dinged'' when rated by a buyer.    

What happened to Bill Cobb's promise to get rid of sellers who were overcharging for shipping and paying almost no fees on a 99 cent sale?   They are still running rampant on the site.   If they want to root out the bad apples, go after those guys, not those of us who charge actual shipping, ship as quickly as we can, and only give negative to a buyer as a last resort.

Is this the thanks we get for years of bringing our products to eBay and faithfully paying our bill each month?    
Do they think we are so naive as to fall for the ruse that fees are being lowered?    Take away five cents on an insertion fee and raise final value fees  87 cents on a $25 sale?    

I would like to think that Pierre is saddened by what they've done to the eBay community.   Whatever happened to the philosophy that people are good?   Now it feels like ''sellers are bad'' and ''buyers are good.''

My cheerleading days for eBay are over.     I may continue to sell here unless and until the negative feedback situation becomes too much to take, and my bottom line is affected to the point that I may as well close up shop, but I will never again feel like I did when I began my eBay trading experience.    

They took a wonderful community of people and a system that worked and insisted on fixing it.    I'm glad I sold my stock last September.   My timing was just right.

Onestellarseller

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