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Fri Jan 18 2008 08:44:16

Half.com Requires Delivery Confirmation Number

By: Ina Steiner

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A Half.com seller writes that using the email service when getting an order, sellers are now required to list a Delivery Confirmation number in order for Half.com to send an email to the buyer confirming the sale. "They used to state any lines left blank are ignored - THAT is no longer true. Started about 2 days ago or so we noticed. They will not send the email confirming orders unless all lines are filled in now."

He continued, "We do not use Delivery Confirmation on every order, as most sellers do not, esp for small ticket items at .75 or 1.00 plus the shipping, which should be increased not decreased as this case."

I checked the Half.com Announcement Board and didn't see any announcements about new DC policies. I checked the Half.com Shipping Policy page, and under this header, "Seller Shipping Options and Reimbursement Allowance - Books, Music, Movies, Games and Game Systems," I found the following:

All sellers listing in Half.com's Books, Music, Movies or Games categories must use at a minimum U.S. Postal Service Media Mail to ship orders. In addition, all sellers in these product categories have the option of offering an expedited form of shipping as an upgrade to ship orders. Expedited shipping methods should provide a 1-3 day delivery window from the time of shipping and include some type of tracking ability. If a seller chooses to offer an expedited upgrade, this option will be made available to the buyer in the shopping cart. Examples of expedited service include USPS Priority Mail, Fed Ex Home Delivery, UPS Ground, Airborne Express Ground Delivery.

Later on the page under "Packaging" it says:

Insured and trackable shipping is very important to make certain that a seller is protected from loss. ... Half.com will not reimburse sellers for loss resulting from damaged or missing packages.

It does not appear Half.com is increasing the shipping reimbursement to sellers to cover the extra cost of delivery confirmation. Nor does it actually say DC is now required. Comments from experienced Half.com sellers are welcome. Buy DC, or as this seller suggests may happen, will sellers now put in fake DC numbers in the field?

Update 1/18/08: Commenters are saying this is a glitch related to the new integration that allows Half.com sellers to use PayPal shipping labels. See also this thread, though no eBay/Half.com rep has yet responded as of this writing. Thanks for the comments, keep 'em coming!




Comments (21) | Permalink

Readers Comments

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: Parrish

Fri Jan 18 13:22:37 2008

Issues with Printing Shipping Labels for Half.com
gianni@ebay.com View Listings

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: Parrish

Fri Jan 18 13:24:39 2008

Unfortunately we’ve run into a glitch in the system and as a result, we can only offer shipping notes to those items that have a valid tracking number.

We’re looking at resolving the glitch, but this will take some time. In the mean time, shipping notes for valid tracking numbers will still be available for you.

Sincerely,
Hector Catre
Half.com

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: Pickwickbooks

Fri Jan 18 13:57:22 2008

Delivery confirmation is NOT REQUIRED by Half.com.  

There are several announcements on the HDC discussion board from HDC/eBay regarding the improvements recently made.  

This change that links HDC sales to PayPal shipping is wonderful and something we have requested for a long time.

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: jsicolts

Fri Jan 18 16:27:38 2008

Delivery Confiramtion # IS required if you want to use their email service. Even though it says blank lines are ignored - THEY ARE NOT. The email will not be processed unless all lines are fiiled in.
So, just put in a fake DC # you get free from the PO and you can still use this "free" service until the genuises at ebay's ugly sister Half.com figure it all out. This is not some simple "glitch" as they claim. It was a well thought out screw job to get sellers to use USPS DC #'s.

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: Parrish

Fri Jan 18 16:55:08 2008

Whats the chance that this is a precursor to half.com using this field (DC Number) to automatically issue charge backs? If no number was entered into their system and someone claims non-delivery? The way it is now they send out an e-mail asking for a DC number and you have a couple of days to answer.

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

This user has validated their user name. by: Bidofthis.com

Fri Jan 18 18:35:40 2008

Re:Half.com sellers can use PayPal shipping labels.

Fantastic news....we've been waiting for this for a loooooong time now.....


Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: john iavarone

Sat Jan 19 05:51:08 2008

RIGHT Parrish - very good thinking this thru.
It's another way to screw the sellers, via more chargebacks.

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: dranon

Tue Jan 22 22:52:51 2008

Delivery Comfirmation STILL REQUIRED. Half.com will not process email without it:Please enter a valid tracking number.You are required to enter a valid tracking number to send Shipment notes.
That is the message received if a seller tries it without a DC #.
What a waste.

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: nathan118

Wed Jul 9 00:24:57 2008

I've found that you can just pick OTHER and it doesn't care if it's blank.

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: nathan118

Wed Jul 9 00:25:05 2008

I've found that you can just pick OTHER and it doesn't care if it's blank.

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: CharlesLusk

Thu Aug 14 09:28:52 2008

Looking for my confirmation number

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: Nhan

Wed Dec 17 13:59:37 2008

Y'know on the part of the form thats asks you if you're using UPS, USPS blah blah you could just pick "other." And it works without you using delivery confirmation. try it haha

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: Nhan

Wed Dec 17 14:01:06 2008

oh lol somebody already posted the same comment oops

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: Gavin

Tue Feb 3 14:18:00 2009

Thanks, Nathan118!  That completely solves the problem!

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: stormy2009

Wed Apr 15 08:34:55 2009

I got your email

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: stormy2009

Wed Apr 15 08:38:03 2009

Thank you for the information

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: stephanie

Wed Apr 22 13:29:42 2009

what's my confirmation number??

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: pamala

Sun May 3 13:34:39 2009

whe will my prental listening will be dilvered

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: Ts.Otgonbayar

Mon Jul 6 02:24:36 2009

i got your e-mail, what's my confirmation number??

Half.com Requires Delivery Confirmation Number   Half.com Requires Delivery Confirmation Number

by: Hannah

Mon Aug 24 14:46:20 2009

I originally was frustrated because I had not asked for DC when I shipped two packages through USPS to my buyers. I couldn't mark them as shipped without the tracking code.

However, I chatted with a help associate on eBay, and she guided me to put the service that I shipped through as ''other'' and then in shipping notes, make a note that I HAD shipped through USPS but had no tracking number. Case solved!

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