While you or I might have bad hair days, eBay has bad glitch days, and today was one such day. First, eBay Store owners have been irked - to say the least - that the text links in their listings that are supposed to take users to their main Stores page takes them instead to a page that says "Sorry, this store does not exist."
This is the kind of message that might make a shopper wary of buying from a seller. You can hear them asking themselves, "Did eBay take this seller's store away because he was a bad seller?"
The other ugly problem on eBay was happening in the Solutions Directory, an area set up to help users find tools from third-party providers to help them buy and sell more effectively. Every link to a vendor I clicked on today brought up a "Page Not Responding" error. (At least the message didn't make me worry about the honesty of the vendor.) But these linking problems did make me wonder what the heck was going on at eBay.
So I asked. And got a polite rebuff from eBay's public relations staff. Now, I agree that the public relations department is not the team that should be responding to glitch reports, but if the tech team posted announcements on the Systems Board (like they did in the old days), and if customer service worked the way it should, there would be no need for eBay's paying customers to write to me and for me to send inquiries to eBay.
So I'm doing what I probably should have done a long time ago. I'm going to post reports of glitches on the AuctionBytes Blog. This way, there's no delay while I wait for a response from eBay, and they can, if they choose, respond in the comments field.
So, dear readers, continue to fill my inbox with your reports of eBay glitches, and I'll report them here. And if you have advice or workarounds for your colleagues, you are welcome to comment too!
Update 1/18/08: One "glitch resolved" report: Pat M wrote in the comments section below about a problem affecting international shipping. She wrote to say eBay announced the problem was fixed on the eBay Stores board.