AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Thu Dec 27 2007 22:21:35

Best eBay Innovation Has Rarely Worked Right

By: Ina Steiner

Sponsored Link

One of eBay's best innovations was the introduction of Markdown Manager for eBay Stores. The feature allows sellers to hold sales on their eBay storefronts, just like real stores. It takes advantage of buyer psychology - the desire for a bargain - and lets sellers have temporary sales to move inventory and to attract attention to listings.

But as far as I can see, Markdown Manager has rarely worked correctly. And in typical eBay style, it is the seller who pays the cost of the glitch, not eBay itself. Imagine if eBay had to reimburse sellers for money lost due to glitches, such as the latest one described here by Tamebay's Chris Dawson.

I guess this is the "disruption" in eBay's disruptive innovation campaign. Very disappointing to see the Markdown Manager feature continues to have serious problems, and just one reason many a user felt dread rather than excitement when eBay CEO Meg Whitman said over the summer, "You'll see more changes in the next 12 months on our site than you've probably seen in the last three or four years."




Comments (14) | Permalink

Readers Comments

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: Scooter

Thu Dec 27 23:17:44 2007

Another crazy idea by eBay.  This large corporation doesn't want to face the fact that customers don't come back after 5 years of price raising and inneffective ideas!  Markdown Manager - how about marking down the final value fees?  Or perhaps a reimbursement for all the fee hikes of the past few years?  Fat chance.

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: beachgal

Fri Dec 28 05:10:31 2007

Hiring Donahoe was the biggest mistake ebay made because bad script is slowly encompassing the entire site as direct result of his reign of terror dubbed BUYER EXPERIENCE.

For example, yesterday I had to call eBay store support and read them the bad code their techs dumped in my store because they couldn't find it & were clueless as to how to fix it. The bad script was a direct result of yet another Donahoe ''innovation'' intended to ''upsell'' my products like they were his own.  

Way wrong move!  Think it's time for Meg & Donahoe to both be given their walking papers for the mass destruction of eBay.  Perhaps the next CEO will come to realize the importance of eBay being just a forum.  

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: Alex

Fri Dec 28 11:52:37 2007

I hadn't listed anything for a while & yesterday I had a 8 1/2 hour battle with the new listing form to list only 20 items. I pity those of you that have to make a living on eBay, I really do.

Many - if not all of these miserable ''new features'' or ''enhancements'', are the result of eBay completely forgetting they are supposed to be a service business.

Instead, they think they are a technology company. What's worse is every new change further destabilizes the site, which is already a mess.

A lot of the problems with eBay could be solved by just firing a large portion of their so-called engineers.

They are the laughing stock of the I.T. world..

:O(

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: Mr.Bigfoot

Sun Dec 30 18:30:31 2007

Great idea! But I cannot get it to work properly. I used it for a little while earlier this year, but for the last few months NOTHING! It seems like an easy thing to work but I get FRUSTRATED when I try to add all items from a store category and it just doesn't take. Markdown Manager is UNMANAGEABLE!

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: Terry

Mon Dec 31 06:34:06 2007

Why would any sellers on ebay even consider using any new ebay innovation unless they were assured that they wouldn't lose money or profits from their auctions.

''Mark Down Manager'' is a total lost to any ebay seller that uses it in the first place.  You still will pay ebay the higher of original Listing fees and especially the Final Value fees based on the original price of the item.  

Its, true that there is sucker born every minute, and ebay knows its true.  You are the sellers that make ebay richer by using thier innovations that they offer to you.

Another innovation that ebay sellers use that is making ebay richer is 'Free Shipping'.  Ebay always wanted to get thier greedy hands on some extra money for Final Value fees on that part of the auction process, so their innovators came up with the concept that buyers liked free shipping.  Yes, buyers like it, but you sellers are the ones that lose.

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: auctionwally

Mon Dec 31 08:46:19 2007

eBay has been a great auction site on so many levels, but the natives are getting restless.
Why not take some of the bazillion dollars  
they continually put into marketing and put that money into an excellent support team and software development.
Is eBay so shortsighted that they can't see the need for this?
That would be both disturbing and surprising.

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

This user has validated their user name. by: Bob

Mon Dec 31 08:53:40 2007

I set up a couple of sales yesterday.  Had trouble again.  I select items, but the ones I select don't come up.  I'm an experienced user.  I've been using computers since the 80's.  I know my way around.  My point is I know what I'm doing, and I can't get the ''Mark Down Manager'' to work right.
I put 18 items on sale that haven't moved for 35% off.  I get a sale with 185 items with 35% off.  This is the second time this scenario has happened.  There have been many other problem.  eBay needs to remember that the Sellers are the prime concern.  Not the buyers.  Stop messing with my customers.  The buyers are my customers, not eBay's. I'm eBay's customer.  Treat me right, (the Seller), make me your first priority.  I'll take care of my customers

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: Nonie

Mon Dec 31 10:32:33 2007

I had trouble with sales beginning & ending as scheduled months ago when Markdown Manager was new.
Since then, no problems; it has proven very useful & profitable!

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: sissy

Mon Dec 31 11:02:12 2007

I quit Ebay when they took the stores out of search and raised the prices, havent been back on ebay as a seller or a buyer since, that makes about 2 years now. Have not missed their nonsence and stupid upgrades at all!

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: GYPSY GIRL

Mon Dec 31 12:32:49 2007

Markdown Manager is a good idea but has cost me to lose a lot of time & created aggravation as well. Every single time I've used it, there has been nothing but problems.  What should only take 10 minutes or less turns into 30 minutes or more until things turn out properly. One error message after the other, when there are no errors!

eBay should lower not only Final Value Fees but auction listing fees & most importantly the fees for just owning an eBay Store should be reduced.

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: L

Mon Dec 31 14:33:56 2007

For the past couple of years, one of ebay's biggest problems has been over-tinkering with 'improvements' and policy changes.  In most cases, their cure has been worse than the disease.  It's not a perfect world, and ebay apparently does not realize that.  Some of their 'improvements' and policy changes have been more trouble than they are worth, causing confusion and alienation of buyers and sellers (mostly sellers).

My advice to ebay:
LEAVE IT ALONE ! ! !
Every time you do something new, things get screwed up more and more.  I closed my ebay store over a year ago, and have not regretted it.  10% final value fees on top of listing and Paypal fees, drove me to other selling venues.

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: DityBaysianElf

Wed Jan 2 22:45:54 2008

hahahahahahahahahahaha!!!!!!!!!

I'll never forget the BBL (Brown Bag Lunch, where eBay's Stores Team makes a presence to spew nonsense, corporate-speak, and double-talk) on the Stores Discussion Board when the Stores Team, in their usual glee when they want to get us all psyched up, announced they were ready to roll out Mark-down Manager.

They assured, they promised(!), that MM had been thoroughly tested and was glitch-free...
(I kept that ''pink'' post, but can't find it right now.)

The glitches started the day they rolled it out and have not only continued, but have propagated.

Ya gotta say one thing for eBay-
Never a Dull Moment.

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: jsicolts

Mon Jan 14 06:07:14 2008

Simply more eBay nonsense, tweaking things that are not broken. We hate eBay. No uproar (yet) on eBay's ugly sister REQUIRING Comfirmation mail # if you want to mark item shipped & use their slow email service? We simply put in bogus # for each one to get past that "tweak" but the buyer thinks there is a USPS confirmation # on a .75 item.

Best eBay Innovation Has Rarely Worked Right   Best eBay Innovation Has Rarely Worked Right

by: Pat M

Wed Jan 16 11:40:58 2008

Ah, I remember that BBL!  And the Store Pinks actually seemed upset that anyone would suggest that perhaps the Markdown Manger would not work as intended.  We were assured that it had been tested intensively and that it worked properly.  Yet another quality eBay "glitchancement."



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.