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Fri Nov 2 2007 20:41:05

eBay Search Glitch Shows Free Shipping

By: Ina Steiner

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I was putting the final touches on a review of an eBay search engine called GetItNext for Sunday's AuctionBytes-Update newsletter when I noticed a glitch. I started to wonder about the company's technology when I realized it was actually a problem on eBay's end.

eBay posted two announcements on its System Announcement board today. One problem causes search results to display "Free" shipping, but when you click through to the View Item page, the listing displays a shipping charge. eBay said the problem is intermittent. "The View Item page has the accurate shipping information and should be reviewed for the correct shipping amount. We are aware of this issue and working quickly to have it fixed."

The other problem affects eBay Express, but eBay did not elaborate: "Some members may be experiencing difficulties when they search for items on eBay Express."

I congratulate eBay for getting the word out by posting these issues on the board. Sellers should be especially aware of the issue affecting the shipping charges so if customers complain, they can point buyers to the acknowledgement of the problem from eBay.

As for me, I'm glad I didn't blame a developer for a problem that was caused by eBay.




Comments (3) | Permalink

Readers Comments

eBay Search Glitch Shows Free Shipping   eBay Search Glitch Shows Free Shipping

by: jsicolts

Sat Nov 3 04:24:03 2007

CAUSED BY eBAY. INTENTIONAL by eBay.
No wonder buyers & sellers are leaving awful eBay.

eBay Search Glitch Shows Free Shipping   eBay Search Glitch Shows Free Shipping

by: Jeff S

Sat Nov 3 06:59:33 2007

How long did it last?  I saw free shipping on my items at about 5:30 EST last evening.

eBay Search Glitch Shows Free Shipping   eBay Search Glitch Shows Free Shipping

by: Rob

Sat Nov 3 13:38:13 2007

:-)  I am hoping things settle down glitchwise.... with the holidays right around the corner!



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