AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Fri Nov 2 2007 20:41:05

eBay Search Glitch Shows Free Shipping

By: Ina Steiner

Sponsored Link

I was putting the final touches on a review of an eBay search engine called GetItNext for Sunday's AuctionBytes-Update newsletter when I noticed a glitch. I started to wonder about the company's technology when I realized it was actually a problem on eBay's end.

eBay posted two announcements on its System Announcement board today. One problem causes search results to display "Free" shipping, but when you click through to the View Item page, the listing displays a shipping charge. eBay said the problem is intermittent. "The View Item page has the accurate shipping information and should be reviewed for the correct shipping amount. We are aware of this issue and working quickly to have it fixed."

The other problem affects eBay Express, but eBay did not elaborate: "Some members may be experiencing difficulties when they search for items on eBay Express."

I congratulate eBay for getting the word out by posting these issues on the board. Sellers should be especially aware of the issue affecting the shipping charges so if customers complain, they can point buyers to the acknowledgement of the problem from eBay.

As for me, I'm glad I didn't blame a developer for a problem that was caused by eBay.

Comments (3) | Permalink

Readers Comments

eBay Search Glitch Shows Free Shipping   eBay Search Glitch Shows Free Shipping

by: jsicolts

Sat Nov 3 04:24:03 2007

No wonder buyers & sellers are leaving awful eBay.

eBay Search Glitch Shows Free Shipping   eBay Search Glitch Shows Free Shipping

by: Jeff S

Sat Nov 3 06:59:33 2007

How long did it last?  I saw free shipping on my items at about 5:30 EST last evening.

eBay Search Glitch Shows Free Shipping   eBay Search Glitch Shows Free Shipping

by: Rob

Sat Nov 3 13:38:13 2007

:-)  I am hoping things settle down glitchwise.... with the holidays right around the corner!

Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page

Login for AB Verify
Be sure and use your email address and password to log in.

 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.