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Sun Dec 4 2005 17:44:10

Customer Service

By: Ina Steiner

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I came across a press release for a book about customer service:

ABR Publishing releases "Customer Service Sucks! A Letter to the CEOs of America on Amazon.com." Written by Sandra Long, CEO of American Business Radio and Former Deputy Secretary of Commerce (MD), the book is a humorous, to-the-point account of why customer service in America simply must improve. The text focuses on common service dilemmas in business with simple strategies to help businesses transform and restore customer service in their organizations.

Here's a book idea: "Customer Service Lessons: What Coporate America Can Learn from Online Sellers."




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