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Tue Sept 20 2022 16:04:29

Sellers Remain Displeased over Amazon Test of Forced UPS Returns

By: Ina Steiner

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Amazon is forcing UPS returns on sellers as part of a test, and on Thursday it issued a reminder with details on how to get compensation should it result in higher costs.

Amazon currently provides shoppers the option of selecting USPS for returns on seller-fulfilled returns. As part of a test running from September 5 through October 2, 2022, it added the option for buyers to select UPS for returns.

As we reported in August, sellers can claim a refund for the difference between the UPS and USPS shipping costs during the test. As we also noted last month, if Amazon makes it a permanent policy change, it's not clear it would continue to pick up the cost of higher UPS shipping.

Amazon wrote on Thursday: 

"We understand that UPS shipping may incur a higher price than USPS, and we will reimburse the price difference for every label created during the experiment. 

"To seek a reimbursement, go to the How to file a reimbursement (SAFE-T) claim section on Reimbursement policy for Prepaid Return Labels (PRL) in the seller-fulfilled network."

Sellers again asked Amazon why it couldn't reimburse sellers the difference automatically.

A bookseller posting under the ID Kaltenburg commented, "I just want to know why books that are returned are returned via the most expensive option, rather than the media rate I used to ship the books to the customer. Had a fun one last week... book only cost $18 to ship back... for a 1.5 lb book... why so much? who knows... but I lost well over $10 on the whole transaction."

And a record seller posting under the ID Satisfaction_Records commented, "Amazon has (automatically) been providing more expensive UPS return labels for LPs (music record albums) for at least a year. Those return labels-charged to sellers-average over $2. more each than USPS media rates."

You can find the full post along with seller comments on the discussion boards on Amazon Seller Central.

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Perminate Link for Sellers Remain Displeased over Amazon Test of Forced UPS Returns   Sellers Remain Displeased over Amazon Test of Forced UPS Returns

This user has validated their user name. by: Rexford

Wed Sep 21 06:45:29 2022

Another company making money hand over fist on the backs of sellers.  In their mind it's all good as long as it is the seller losing money and not the tax avoiding company that is Amazon losing money.

Perminate Link for Sellers Remain Displeased over Amazon Test of Forced UPS Returns   Sellers Remain Displeased over Amazon Test of Forced UPS Returns

by: Jester This user has validated their user name.

Thu Sep 22 09:42:36 2022

I couldn't care less what Amazon does anymore as I quit selling on there a few years ago and yanked my 4000+ items out of their warehouses and closed my seller account. When they started one by one making it harder for 3rd party sellers to do business on their site and taking most of their profits away at least for smaller sellers like me but great for very large sellers. I do business on other sites now and its easier and more profitable. It's not as scalable but much easier and safer IMHO. It's a great place to shop however.

Perminate Link for Sellers Remain Displeased over Amazon Test of Forced UPS Returns   Sellers Remain Displeased over Amazon Test of Forced UPS Returns

by: NYSteve This user has validated their user name.

Thu Sep 22 12:11:27 2022

Jester- "great place to shop, however'- i dont understand that (and it is a very popular sentiment, obviously) unless people are talking about 'generic' stuff with uniform packaging and UPC codes (incl Books and media). OTW, how do you possibly ask the seller a question?  you may never know who the seller actually is.
..and handmade unique items? fuggettaboutit!



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