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Sat May 14 2022 08:29:51

How Do You Appeal an eBay Account Suspension?

By: Ina Steiner

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Having a marketplace suspend your account is devastating, especially if you rely on it for some or all of your income. A seller recently asked us how they could appeal a permanent eBay account suspension. 

We more commonly see Amazon sellers ask that question, and there's a cottage industry of consultants who promise to help sellers get their Amazon accounts reinstated.

The seller who reached out to us said they didn't know why eBay suspended their account:

"This is a sad day for me, I'm a long time eBay seller with 1600+ positive feedback. Out of blue today, I got email saying my account was suspended permanently without giving specific reasons. When I chat online with eBay agents, they don't give reasons either and just hang up. I'm wondering if you know there's a way just to appeal the decision."

We went to the eBay help page to see what advice it offered sellers. The first thing that jumped out was the promise that eBay would explain why it took action on a seller's account:

"If we've placed a hold, restriction, or suspension on your account, we'll send you an email explaining what happened and what you need to do to get your account back. You'll find a copy of this message in your Messages."

It also stated, "If your eBay account is restricted or suspended, we'll email you with the steps you need to take to have your account reinstated."

But according to the seller, eBay did not tell them why it suspended their account, nor did it tell him how to get the account reinstated.

Next stop, Google search. We found a 2020 blog post from eDesk with some interesting perspective:

"In an effort to protect its reputation, as well as its customers, eBay account suspensions are on the rise. For sellers, this means disrupted sales and a whole range of other issues. Unlike on Amazon, suspensions are relatively hard to get on eBay. For this reason, they should be taken very seriously."

eDesk warns of a possible repercussion of account suspensions: "One account suspension can also lead to eBay shutting down other accounts associated with your household."

The post is full of advice, but the bottom line is that if a seller can't pinpoint and resolve the exact reason for the suspension, there may be no immediate way to reverse it.

There are lots of articles and blog posts on the topic of eBay suspensions, and YouTube videos as well. We found a video about a seller whose account was suspended for 72 hours for violating a policy she didn't even know she was violating. If you put listings with expiration dates in "Out of Stock" mode, you'll want to watch it. Let us know if you have advice for the seller on appealing a suspension and if you have lessons to share that might prevent others from getting suspended.

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Readers Comments

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by: Smallseller This user has validated their user name.

Sat May 14 13:21:08 2022

I just saw a YouTube video where a seller was permanently suspended because they called her once to verify her information and she did not answer the call and they did not leave a message for her to call them back. Chatting on chat with multiple agents resulted in the usual ''your activity is a risk to the community.'' She finally was able to call a real rep on ebay on the phone who explained the reason and after the verification was completed, she got her account back.

Great way to treat sellers.

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by: AddyUp This user has validated their user name.

Sat May 14 13:53:02 2022

Loads of reasons given over here why you may get unwittingly banned. The main ones being..........

Someone else in your household is banned.
A friend or relative is banned and they have been using your internet connection.
Or you have used theirs.
A previous tenant of your house has been banned.
Your phone number, landline or mobile, is a recycled number from someone who was banned.
Etc etc...............

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by: COVID-19 This user has validated their user name.

Sat May 14 23:14:39 2022

You don't. You just move on. There are other selling sites. eBay's not the only game in town.

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by: GetAGrip This user has validated their user name.

Sun May 15 17:11:37 2022

You get a new IP number and email address and open another store.  No big deal.  May be illegal but you have nothing to lose and sleeze bay doesn't have time to catch you as they are to interested in getting new sellers and the bottom line.

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by: Fried Chicken Addiction This user has validated their user name.

Sun May 15 23:58:10 2022

Ebay is trying to get over 4 grand from me from a transaction that happened 7 months ago. It was a fraudulent chargeback. The buyer loved the item and left positive feedback. Then two months later wanted their money back and filed an item not described thing with their credit card, My item description was spot on and there was no arguing that. I knew after watching many many videos and forum post what I was up against. I decided long before Jan 1 2022 that I was never doing ebay again after 25  years of 100 percent positive feedback, so I sold everything. This idiot who bought the item thought it was something that it wasn't or had buyers remorse, whatever. After nearly three months, I ask you, WHEN IS THE TRANSACTION DONE??? Well, after not logging in to my account for months I found all this and then after several more months I find that Ebay chose to go with the buyer, no documentation, to juge, no jury, no due process, just give us $4000 and the buyer keeps the expensive item...keep in mind, I didn't get $4000, I got around $3300....but no, Ebay wants me to just fork over the whole shmere. Well I knew this was coming and I closed out my online bank acount that was associated with Ebay that I created when they forced me into managed payments. They aint getting squat from me. Ifiled an FTC complaint and if/when this goes to court I WILL WIN HANDS DOWN-FUCK EBAY!

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by: Fried Chicken Addiction This user has validated their user name.

Mon May 16 00:03:50 2022

moral of the story, get some crap bank account and sell off all your crap, then close out your account with ebay close the crap bank account and find some other way to sell your stuff, I hear What-Not is good, but I haven't tried it yet. Bottom line Ebay is crooked there is no question about it and if you are still trying to peddle your junk there you  are a sucker....keep an eye out for the class action suits because they are coming I guarantee.

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This user has validated their user name. by: Marie

Mon May 16 01:16:53 2022

Suspended accounts are NOT the same as a Banned account.  If you are Banned, don't even try to get your account back as it will be just a waste of time.  Ebay will not let you back in.

Sellers tend to tout their feedback scores as the first thing to try and prove they are a good seller.  It really isn't that kind of indicator and Ebay hasn't taken FB into consideration for quite a while.

It is best to gather information first.  The email received from Ebay regarding your suspension is likely saying something in it to give you a hint.  You may not agree with it or it might be a subtle statement, but somewhere in that email there should be a clue.

Instead of looking at your FB, you need to take a VERY close look at your Seller Dashboard and your Service Metrics numbers.  Those matter.

As someone else said, if anyone in your household that has a problematic account on Ebay can cause problems for you.  Even if they are using your WiFi.  Or other Ebay accounts that Ebay has linked to your account as being in your family or whatever.

So gather all the info you can and then contact Ebay for further help.  You might go the their Facebook link or Twitter.  Sometimes they seem to do a little better job in helping.  

Stay polite and in control as you converse with them no matter how mad you are.  You want them to want to work for you, not get rid of you because you are rude.

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This user has validated their user name. by: Marie

Mon May 16 01:21:17 2022

@Fried Chicken Addiction

Ebay does NOT make the determination on a Chargeback.  The buyer's funding institute does.

You started off saying they filed the chargeback after 7 months and then later in your post you said it was 2 months.  Which was it?

When you respond to a Chargeback in Ebay, you currently can only attach one document.  So create a Word doc or a PDF file and cut and paste everything you want to submit into that document.  Pictures, tracking, emails between you and the buyer, your summary of the claim, feedback left for you and anything else that would help.

But you need to respond with as much evidence as you possibly can to support your position.

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by: Fried Chicken Addiction This user has validated their user name.

Mon May 16 05:11:37 2022

to the above. Read the room, I am generalizing, If I were to dot every "I" on here I would have to write a book, and my input for you to granny smack is free which you rather not admit, but is obvious gives you and I am sure others great pleasure. It doesn't matter. It was an initial heartfelt response to this article, there is much more detail left out. The important thing to take here is that ebay is wrong and when they actually do start communicating with me, human to human, in writing and a court date is set. I will win and then I will go to any news source that will publish the story. I look so much forward to it.

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by: Fried Chicken Addiction This user has validated their user name.

Mon May 16 05:17:28 2022

If they can find the time between chapter 11 proceedings...it's coming. If you work there, dust off that resume...it's coming

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by: Trish This user has validated their user name.

Mon May 16 07:03:47 2022

Ina did not post my comments on Ebay targeting sellers.

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by: Trish This user has validated their user name.

Mon May 16 07:07:13 2022

Welcome to the Club!  Ebay does NOT need a reason to restrict your account. Every morning I wake up and wonder "what has Ebay done to me today?". I pay them money to be a fair marketplace, but they are NOT FAIR AT ALL.  
All your expired items  with "out of stock" status must be removed at once.  You can copy all your listings to a file in order to work on them, but take my word for it, Ebay will rotate your account in one or two weeks, see the same "expired" items "listed as out of stock" and they will take down maybe half of them and restrict your account again.  This is a wake up call.  It doesn't matter what reason they make up, it is all a big squeeze play on YOU.  YOU ARE TARGETED NOW, it would be wise to remove all your listings for at least a month til the bots stop their search.  Good Luck!

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by: johnny This user has validated their user name.

Mon May 16 07:45:48 2022

Thousands of dollars of new items in my clean dry garage. eBay is no longer a viable option. 22 plus years on the "criminal stalker" site with off shored morons for not so customer support. What could go wrong?  It already did!

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This user has validated their user name. by: David Steiner

Mon May 16 08:04:50 2022

@Trish

I don't see any pending  comments from you. Feel free to post it again.

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This user has validated their user name. by: Marie

Mon May 16 12:42:20 2022

@TRISH

Out of stock listings do not show to the public on Ebay.  Only the seller can see those in their active listings.  They don't become public again until you add a quantity to them.  

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by: Opalie This user has validated their user name.

Mon May 16 13:08:00 2022

They may not be visible to the public but ebay still considers them live.

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This user has validated their user name. by: Marie

Mon May 16 13:39:06 2022

OPalie

Yes they do IF the seller has their account set up to do that.  Sellers have an option in their Site Preferences to have their OOS listings stay live while they wait for more stock to come in.  Or sellers don't have to do that if they don't want to or don't have a need for such an option.

But my point went to the other poster as OOS listings do not show up in a buyer's search returns, ONLY on the seller's active listings when they look to review them.

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by: Snapped This user has validated their user name.

Mon May 16 20:11:07 2022

“ So gather all the info you can and then contact Ebay for further help.  You might go the their Facebook link or Twitter..”

That’s a joke right?

What part about eBay refusing to even discuss it any further isn’t clear?  When they deny ALL due process in their accusation, conviction, and imposition of sentence - something they routinely do as a matter of documented record for almost every situation where a seller has evidence to the contrary that could have been considered BEFOREHAND - what supports any contention they will suddenly adhere to it, and review any evidence now?  And exactly HOW does one gather evidence to refute an accusation, if there IS no accusation prior to imposition of sentence?  A ‘clue’ in an e-mail?  Seriously?

Actually, even if one is fully aware of all the details, in possession of all the evidence needed to refute any accusation, even one made uncharacteristically crystal by eBay, once they pass sentence and slam the door, all the king’s lawyers, and all the king’s men wouldn’t be able to get it open again.  

This seller is desperate for a hopeful answer.  It seems cruel to offer advice given such as associated with the quoted reply as some means of ‘hope’.  Especially leading it off with ‘are you sure you checked your ‘stats’ close enough?  After all, isn’t that all this seller is asking?  

Is eBay sure THEY have checked THEIR ‘stats’ close enough?  Are they based on evidence and fact, or accusation and opinion?  That’s where due process starts.  But eBay doesn’t do due process; never has, for anything.  It’s simply disingenuous to pretend there’s any hope for it ‘after further review’.

Want a real ‘clue’?  They don’t NEED ‘reason’, in fact, they rarely employ it in most of their ‘decisions’.  The better question is why anybody would want to pursue any relationship with them once they’ve so clearly demonstrated what they think of you.  While handing you your hat.

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by: ecommtech This user has validated their user name.

Wed May 18 13:08:54 2022

If you NEED the money DON'T sell on ebay. If you DON'T need it but want to expand than eBay is your store. eBay suspension is not done through real humans, their BOTS go around suspending accounts and sometimes when the seller is big enough a real person SCAN it for a few seconds and than suspend it. It has gotten horrible lately to where after selling on eBay we are finally stepping down moving to our own store and some Amazon but not depending on them. Depend on yourself and your own online store.



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