AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Sun Sept 12 2021 09:19:50

Sellers Say Etsy Is Harming Them by Hiding Descriptions

By: Ina Steiner

Sponsored Link

Atrocious. Stupid. Confusing. That's what sellers are saying after they encountered a change in how Etsy displays their listings.

"I just went to an item and couldn't find the description and I SELL HERE!! How stupid can this get," on seller wrote on the Etsy discussion boards in a thread titled, "Etsy test of hiding descriptions already confusing customers."

One Etsy seller who wrote to EcommerceBytes explained the change and how they felt it was harmful to sellers, but they were fearful of retribution if we published their letter. Like many of the sellers posting about the issue on and off of Etsy, they said the link Etsy placed in sellers' listings "read full description" is not prominent enough for shoppers to see it.

In a thread on the Reddit discussion boards, a seller called it worrying. "At first they moved the item description from below the item to the sidebar under a dropdown, which already is worrying because it felt like Etsy was trying to hide the description completely, but they've gone a step further and now hide it behind a button which makes it a pop-up instead of an on-site feature."

The seller advised their colleagues and Etsy buyers to be aware of the change: "Sellers, please be aware that this is happening, and buyers, PLEASE look for that button! The English text for it is "Read full description.""

Etsy used to be meticulous in informing sellers of changes it made to the site, even setting up a special page to document tests ("experiments") it was running. But now it links to a 2017 post about its approach to testing.

The post explains why Etsy keeps sellers in the dark about tests it is running: "We know it can be frustrating to be surprised by a change in your shop when you're part of a test, but announcing experiments before they happen can bias the results. If you knew we were testing a new tool in Shop Stats, for example, you might use the tool differently, impacting the results of the experiment."

As a result of Etsy not informing sellers of the change, it's impossible to confirm whether the change to hide descriptions in sellers' listings is a test or if it's the beginning of a sitewide rollout.

When you browse Etsy listings, are you seeing full descriptions, or are you seeing the link to "read full description"? If you do see the change, let us know what you think of it.

Comments (20) | Leave Comment | Permalink
Readers Comments

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

This user has validated their user name. by: The End

Sun Sep 12 13:50:06 2021

JUST DISCOVERED :
Etsy is so hard up for business, they've stolen one of My Photos and linked it to a piece of junk made by a New SUCKER on Etsy. The item looks nothing like my creations.
That's not gonna save 'em.
It'll cost 'em.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: P.Dorf This user has validated their user name.

Sun Sep 12 18:19:56 2021

Plus ça change, plus c'est la même ebay

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: COVID-19 This user has validated their user name.

Sun Sep 12 19:57:02 2021

Amazon is the Big Bro that everybody wants to emulate.
eBay is the Little Bro that copies Amazon.
And now Etsy is the runt that copies the worst of those two.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

This user has validated their user name. by: The End

Sun Sep 12 22:00:07 2021

Put Etsy's nuts in a vice, and get rich while we're doing it :
https://sydneyschuster.wordpress.com/tag/how-to-sue-etsy/

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: Danilyn22 This user has validated their user name.

Mon Sep 13 01:50:51 2021

I saw this today and was quite shocked, its so hard to see amid all the other crap. They hode our description but our competition listings are still very prominent

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: 1 Angry Artist This user has validated their user name.

Mon Sep 13 09:02:53 2021

Not only do they NEVER do anything to help the sellers who are their bread and butter, but they come up with "innovations" that are designed to HURT us.

Why does Etsy hate the very people who are keeping them in business?

Why are they trying to kill the Goose that laid the Golden Egg??

Etsy is demonic.   That is the only answer.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: thecollectiveMind This user has validated their user name.

Mon Sep 13 09:55:25 2021

I noticed this last Friday and agree it is HORRIBLE.  I spend a great deal of time and energy researching and telling the story behind some of the more unique vintage items I sell. One of my favorite messages from a customer read ''Our very special daughter-in-law will treasure the history of the vase. I printed the background story that you gave of the design. That was very interesting to me!'' Etsy does not know its customers!!! Meanwhile, I still don't have a Star Seller Rating because of the 1 package I didn't/couldn't mail out on July 5th when the Post Office was closed.  Sigh .....

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: 1 Angry Artist This user has validated their user name.

Mon Sep 13 10:46:59 2021

The Star Seller program is just another example of what I"m talking about- designed to hurt the Sellers.

I checked out the info for my shops and found that most of it was completely wrong.  Every message was answered, every package was shipped on time and with tracking, yet they claimed that the majority of my sales weren't.

Just try to get a correction- ain't gonna happen.

There is really something wrong with the people who run ETsy that makes them want to destroy the very people who made them successful.  In the psych world they are known as sociopaths.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: fusgeyer This user has validated their user name.

Mon Sep 13 10:56:12 2021

This update is awful, so is the star seller. This is happening right before sellers are gearing up for holiday sales. It is unfair to the sellers, and it is going to result in many returns and complaints for items not as described - especially in certain categories, where you think you are getting a finished item instead of a kit or a pattern or digital file.

There is a way around this stupid update. I have been doing it for years and unless Etsy decides to remove photos, I won't have a problem. Use all of your available photo options to get your point across. I seriously doubt Etsy will bury the ability to see photos.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

This user has validated their user name. by: The End

Mon Sep 13 12:05:07 2021

I've put my Etsy shop on permanent vacation.
Watermarked all of my photos,
and erased all of my communications.
Shun Etsy like the Nazis they are.
Google Shopping is the place to be. It's free to list.
I'm getting 1 sale a day  :o)
Not too shabby if I do say so.
Meeting nice people.
No stupid people so far....

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: all in the family This user has validated their user name.

Mon Sep 13 12:51:15 2021

I've noticed this for a while now, so maybe this is the rollout? Over the past few years (of course, and we all know why) those great minds at etsy have replaced everything that makes a shop unique and turned it into a department in a much larger store. If the buyer hesitates, there are all those photos at the bottom from other shops to keep their interest at peak. As shopping gets more frenzied, buyers might give up trying to figure out all they need to know and just make a purchase. The sales pitch is very much like the Bezos model, but the blame goes to the small seller who can't even control everything the customer sees.

Working on my alternatives all the time - and the grass IS greener elsewhere.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: all in the family This user has validated their user name.

Mon Sep 13 12:55:48 2021

@fusgeyer, don't be too sure. Almost every change they've made is an about face from an older suggestion about running your shop, from telling a bit about the making of your item in the description to how you choose to present. The about face makes us, the actual sellers, march in lock step for efficient money making and makes us disappear. So, who cares? It's all so unique and creative right?  

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

This user has validated their user name. by: The End

Mon Sep 13 15:31:05 2021

TAXES :
Could "Etsy" be doing this purposely in preparation to go out of business ?
Claiming fake losses......and fake incomes for us......
My "Money Stats" for 2021 are a complete fabricated lie.
The IRS would be very interested to examine Etsy's books.
AUDIT ETSY.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: HappyOne This user has validated their user name.

Mon Sep 13 19:04:47 2021

I have been wondering why I am getting so many questions about my items when most of the details are in the description section. Went and looked and my Description is in smaller letters and grayed out. Maybe this is Etsy way of taking the  ''STAR'' away for not responding within 24 hrs.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: Geetar This user has validated their user name.

Mon Sep 13 22:27:56 2021

UHHH, maybe I'm not the sharpest tool in the shed but, why the hell are they doing this?? It seems you couldnt do a better sabotage.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: comgensup This user has validated their user name.

Tue Sep 14 10:48:41 2021

Etsy fools keep on trying to Muck stuff up and they succeed beautifully.  Don't know who they hire to create these "fabulous" trials, but reality is, they aren't running tests - they don't analyze anything. They create crap and simply implement it.  Pretending to avoid bias is not research - they have no idea what research is about - are they running control groups on their tests - NO!!!!!
Their star seller program is a bust too - it's merely a deceptive analysis of seller's response time to messages and mailing (yeah we all work 24/7 and if not you are penalized - just BS from this lowball poorly run company that examines everything through the eyes of how much more money can they steal from sellers - odd isn't it, when they're doing a pretty good job already). There young workforce has little knowledge about what sells in the marketplace and hiding descriptions (to cut down on space usage) is ridiculous....lots of people rely on descriptions to determine whether they want to buy something or NOT.  Sellers have about had it with this garbage, especially since most work quite hard to produce interesting and informative descriptions only to have ETSY - Itsy Bitsy idiots! HIDE their work.  Etsy you fools

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

This user has validated their user name. by: The End

Tue Sep 14 11:20:44 2021

Josh Silverman :
Single handedly turned Etsy into a Crap Circus.
He should go to prison for at least 10 years.
Enron was his inspiration.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: AnotherTime This user has validated their user name.

Tue Sep 14 11:56:21 2021

So I just double checked on my own listings and then went into general site search to look at other vintage seller's listings.  I don't see where the Description is hidden.  All showed up with Description.  Blah Blah Blah   and a list to See More.  

So this leaves me wondering if this is a test only?  
So sick and tired of having a good system mucked up for some mysterious reason!  Something sure seems different - I've had 1... just 1! sale in Sept!    

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: 1 Angry Artist This user has validated their user name.

Tue Sep 14 12:40:50 2021

Another Time- I think you are right.   This idiocy is definitely affecting sales.

I wish that they would let us know the name and title of every employee who comes up with these ideas and how they are rewarded or punished.

Perminate Link for Sellers Say Etsy Is Harming Them by Hiding Descriptions   Sellers Say Etsy Is Harming Them by Hiding Descriptions

by: cheeky This user has validated their user name.

Tue Sep 14 16:09:28 2021

The ridiculous test is now over.



Login is required to post comments.
To sign in to leave a comment, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.