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Fri Sept 3 2021 00:24:55

Etsy Star Sellers: Be Proud - but Don't Brag?

By: Ina Steiner

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Etsy kicked off its Star Seller program this week that is designed to highlight sellers who offer "excellent customer experiences." But a source told us Etsy is sending mixed messages about how sellers can leverage the designation. 

Essentially, she said, the terms of service state that Star Sellers can't share their Star Seller status on social media, yet there is a prompt within the Star Seller dashboard to share their Star Seller status on social media.

Sellers discussed the issue on the Etsy boards. (Some also reported that they were notified they qualified but then had the badge removed from their listings.) 

One provision stood out: sellers are not allowed to display the Star Seller badge or indicate they are a "Star Seller" - and that includes prohibiting a mention in "packaging materials, Messages, notes, or other communications to buyers or potential buyers."

Nor can you put an Etsy Star Seller badge on your website or any other website - the provision states sellers may not "Commercialize or attempt to commercialize the Star Seller badge (such as by creating, importing, or selling merchandise with the Star Seller badge or by displaying your Star Seller badge on third party websites, or mobile applications, or in person)."

Are you confused about what you can and cannot say about your membership in the program?

Do you think you should be able to brag about it, and if so, what restrictions would you be okay with?

And let us know if you have any thoughts now that the program has rolled out.

By the way: You can tell if a seller qualifies by looking for a purple star next to the words "Star Seller" under the Shop name. Hovering over it brings up a pop-up that reads: "Star Sellers have an outstanding track record for providing a great customer experience - they consistently earned 5-star reviews, shipped orders on time, and replied to messages quickly."

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Perminate Link for Etsy Star Sellers: Be Proud - but Don't Brag?   Etsy Star Sellers: Be Proud - but Don't Brag?

by: COVID-19 This user has validated their user name.

Fri Sep 3 13:28:43 2021

So laughably ridiculous! Etsy is just as screwed up as eBay is.

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by: Snapped This user has validated their user name.

Fri Sep 3 19:53:24 2021

Given the embarrassing (had they any shame) lack of continuity and competence demonstrated by this typical of the venue discombobulation, it would be surprising that anybody would WANT to advertise their affiliation with, much less the  top of the slime pile status for, that this particular virtual tat represents.

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by: 1 Angry Artist This user has validated their user name.

Sun Sep 5 11:19:08 2021

As with all these wonderful programs that are supposed to be a gift to the sellers, it is truly best to just ignore this one.

The biggest problem at Etsy seems to be that their tech people have too much time on their hands or else are a bunch of sociopaths..

Thus far they have not come up with anything that benefits the long suffering sellers.  It seems that everything they do is designed to frustrate and make life harder.

They can't even fix the search function after more than a decade.   Etsy's is the worst out of any e-commerce site except for maybe Ali Express.

Perminate Link for Etsy Star Sellers: Be Proud - but Don't Brag?   Etsy Star Sellers: Be Proud - but Don't Brag?

by: Eagle This user has validated their user name.

Mon Sep 6 02:28:35 2021

So I guess the Star Seller gets to pat themselves on the back for 15 minutes and then go to bed with a "feel good" sensation?

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by: I_Fix_Dolls This user has validated their user name.

Mon Sep 6 07:24:01 2021

Etsy has sellers with non compliant merchandise (Like KitKats in a box) getting star seller status while those who follow the rules and have excellent service, but don't sell enough (not their fault) or have ONE nasty review, or even some 4 star reviews by buyers who don't understand the feedback system, don't qualify for star seller. It is a totally screwed up measure to judge performance by sellers. To top it off Etsy has hinted that the people that did get one may get preferred search placement or be rewarded some other way.

Perminate Link for Etsy Star Sellers: Be Proud - but Don't Brag?   Etsy Star Sellers: Be Proud - but Don't Brag?

by: HRT This user has validated their user name.

Mon Sep 6 08:10:59 2021

The "Star Seller" program is awful. Once upon a time, I had my own business. Now Etsy is trying to make me into an assembly line worker.  

The message response rate metric (95% response within 24 hours): I tend not to answer insulting messages, such as, "Will you take $100 for a $1000 item?" Now, I have to answer them. Guess what the answer will be? Etsy does not respond to my messages within 24 hours. But as sellers, we can only take 1 day off out of every 20 days (95% response rate within 24 hours). I think that most factory workers have better working conditions than that.

The review metric (95% 5-star reviews): We all know that we can't control reviews. I am told that on older versions of the Etsy app, the highest rating a buyer can give is 4 stars. But now, even a 4-star review counts the same as a 1-star review to Etsy. Since we can't even reply to 4-star reviews, why are they counted as negative in this new scheme?

The shipping metric (95% on-time shipping with tracking): I'm glad that I live in the U.S., where, as screwed as we are under the current Postmaster General, at least we get free tracking on most mail types. I'm so sorry for sellers in other countries where that is not the case. I'm also perturbed at Etsy for not being able to program postal holidays into the shipping and tracking system. Today, I will need to either update all of my "Ship By" dates until tomorrow, or go ahead and print labels today, even if I don't mail until tomorrow. No time off for the weary.

All of this is just part of Kaizen/Lean SixSigma that a lot of us left when we left the corporate world behind to start "our own" businesses. Sorry that the MBAs at Etsy think this is a good idea. Back to the salt mine.

Perminate Link for Etsy Star Sellers: Be Proud - but Don't Brag?   Etsy Star Sellers: Be Proud - but Don't Brag?

by: an American in France This user has validated their user name.

Mon Sep 6 08:26:05 2021

The Star Seller program is a joke & I predict it will quietly fall by the wayside before too long. Yes, I qualified, but so what? Other than the tiny badge, what’s the benefit to me? Two minutes of self-congratulation?

C’mon, Etsy, put your efforts into something that will actually make a difference to sellers.

Perminate Link for Etsy Star Sellers: Be Proud - but Don't Brag?   Etsy Star Sellers: Be Proud - but Don't Brag?

by: thecollectiveMind This user has validated their user name.

Mon Sep 6 11:35:58 2021

well, here we go again!  I got dinged for late shipping for an item sold on July 4th, ship by date July 5th - WHEN THE POST OFFICE WAS CLOSED. Yesterday I sold an item that I'm supposed to ship by today -  WHEN THE POST OFFICE IS CLOSED!  Do I have to change all my handling time to 2 or 3 days to avoid this?  THAT'S RIDICULOUS! Thanks to another comment, I learned you could actually update the “ship by” date for an existing order - who knew?  Thanks for that :)  Another half-hour of time wasted jumping through Etsy's hoops.

Perminate Link for Etsy Star Sellers: Be Proud - but Don't Brag?   Etsy Star Sellers: Be Proud - but Don't Brag?

by: 1 Angry Artist This user has validated their user name.

Mon Sep 6 20:40:27 2021

You really have to wonder- why does Etsy hate the sellers so much?

Perminate Link for Etsy Star Sellers: Be Proud - but Don't Brag?   Etsy Star Sellers: Be Proud - but Don't Brag?

This user has validated their user name. by: RKTOYS

Sat Sep 11 13:43:39 2021

@HRT is spot on.  Too many sociopaths ruining everything everywhere.



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