
A PayPal spokesperson confirmed that PayPal Seller Protection will no longer cover gold as a traded commodity - not in physical form, and not in exchange-traded form.
PayPal recently announced updates to its User Agreement, effective July 31. Sellers raised concerns in the comments section of our
June 19th blog post covering the news.
One seller pointed out, "PayPal is the only method of payment allowed for purchases of coins and bullion on eBay."
The PayPal spokesperson offered EcommerceBytes the following statement in response to our inquiry:
"PayPal Seller Protection will no longer cover gold as a traded commodity, whether in physical form or exchange-traded form.
"This does not apply, for example, to a piece of jewellery made from gold that may include other materials or decorative items, or any item where the price is not driven specifically by the price of gold.
"In summary, a piece of gold jewellery will still be covered by Seller Protection, but bullion will not be covered."
Another reader asked about a provision that reads, "We are clarifying that our Seller Protection Program does not cover Unauthorized Transactions initiated in an environment not hosted by PayPal."
The PayPal spokesperson responded to our inquiry with the following statement:
"This change impacts a very specific scenario involving the unauthorized or fraudulent use of a buyer's account following a reference transaction on a merchant's site - outside an environment hosted by PayPal. In these instances, the transaction will not be covered by PayPal Seller Protection."
Do these changes impact you? Leave a comment below, and stay tuned for more on PayPal UA changes.