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Wed May 20 2020 22:25:24

eBay Changes Rules for Earning Top Rated Discounts

By: Ina Steiner

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eBay confused sellers recently with a notice about changes to the way it evaluates seller performance. What's new, in a nutshell, follows: 

"The consequence of your monthly Seller Performance Evaluation currently applies to listings from that same month. From July 2020, they will apply to listings in the following month. We'll begin the transition to the new timelines on the June 20 evaluation."

But the page where it describes the changes also notes the evaluation rules for earning the Top Rated Plus badge and discounts will also be changing in July.

Normally sellers would weigh in on how these changes will impact them, but either they believe it won't have an impact, or they are unaware of how the changes will impact them. (We checked today's weekly chat session, and no one raised the issue.)

One of the questions we've seen arise is why eBay is making the changes, and we do have a theory about that. eBay is changing its fee structure in July as it scales the Managed Payments program to a greater number of sellers. 

eBay is combining Final Value commission fees with payment processing fees - and Top Rated Seller Plus discounts will impact the amount eBay will be required to disburse to sellers. (Once a seller is enrolled in Managed Payments, the buyer pays eBay, and eBay disburses the funds to the seller.)

The changes eBay is making to the seller evaluation and TRS+ timing may help it calculate the disbursements owed to sellers.

eBay set up a page on its website to explain the two changes:

- Seller performance evaluation in June versus July 2020

- Changes to eBay Top Rated Plus badge evaluation

One of the FAQs on the page is puzzling:

Can I opt out of automatic acceptance?
No, we want to ensure that the payment process goes as smoothly and quickly as possible for everyone.

It's interesting to note that the formatting looks identical to the pages eBay rolls out for Seller Updates, and as we noted, eBay has historically announced Summer Seller Updates in May, which it has yet to do this year.

We've also noted eBay has yet to publicly post the new Managed Payments fee structure.

Be sure to take a look at the eBay Seller Standards Update page and let us know how these changes to the performance evaluation periods will impact you.

Comments (26) | Leave Comment | Permalink
Readers Comments

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This user has validated their user name. by: Marie

Thu May 21 03:19:08 2020

This change really isn't complicated.  We are all eval'd on the 20th of the month for the period ending the previous month.  On the 20th May if your seller status changes up or down, currently it is retroactive to the May first.

This process is changing and any change to your selling status on the 20th of a month will not go into effect until the 1st of the following month.

So the selling status you see on your Seller's Dashboard is what may be affected and where you can see your status now and your estimated status on the next Eval.  

There will now be a skip month.  So for those just qualifying or requalifying for TRS there will be a little lag.  For most sellers this will likely be a seamless change and will go completely unnoticed.

For sellers that get into trouble and move to the penalty status, while you will get a month lag, you will likely have it a bit longer at the other end when you work out of it.  Overall it will be the same amount of time in the penalty box..

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by: hawk This user has validated their user name.

Thu May 21 05:56:59 2020

keep in mind ebay never does nothing to be fair to sellers. they will screw sellers anyway they possibly can.

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by: pace306 This user has validated their user name.

Thu May 21 07:26:56 2020

Most importantly, sellers will continue to rate eBay the ZERO that it is - and the continued stealing of sellers funds, the continued intrusions into sellers business wont change that.

MP isnt even needed - just bill sellers at the end of the month and let them choose any payment methods they choose.

But no, certain sellers here and elsewhere will tell you how eBay needs to be in control - %100.

eBay is King Midas in Reverse - Gold turns into Lead. The more eBay intrudes the worse it gets (usually for sellers, alot of times for themselves) since they refuse to hire top brass people with any kind of experience.

I dont know where the scam is (Im not TRSP because I refuse to rent out things for 30 days) but Im sure its there. Its eBay, therefore its a scam (and probably a quasi legal one too)

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by: FeelingFroggy This user has validated their user name.

Thu May 21 08:53:16 2020

Just keep in mind that when these changes take place if your not happy you are free to close your store and go else. where.

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by: wrslss1222 This user has validated their user name.

Thu May 21 11:12:42 2020

Keep in mind that eBay has full control and that what they say today may not happen for a while or not at all.  If you look at listings on Bay you will not see Top Rated any more.  You will only see Top Rated Plus.  And also keep in mind that eBay makes changes, whether needed or not, and waits for sellers to contact them to let them know there is a problem.  And, don't forget eBay's favorite word:  Glitch.

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This user has validated their user name. by: Marie

Thu May 21 12:36:06 2020

I'm actually surprised they haven't changed this rule long before now.  It has always been confusing.  Many season sellers didn't even understand the current rule.  So while Ebay has a history of changing things that are not seller friendly, I don't think that is the case here.

@pace
Being TRS does not increase your risk of renting things out any more than for non TRS.  The risk is the same.  

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by: Snapped This user has validated their user name.

Thu May 21 21:31:05 2020

“ The risk is the same. ”

Yeah, but the ‘reward’ surely is not. That’s the point.

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This user has validated their user name. by: Marie

Fri May 22 13:45:21 2020

@Snapped

What does that even mean?

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by: Whatever This user has validated their user name.

Fri May 22 17:20:01 2020

just thought I'd wander by and check in - absolutely happy somewhere else now - have no intention of buying into managed payments - say my prayers evernight "lord please help me NOT go back to ebay"

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by: ebayout This user has validated their user name.

Sat May 23 13:57:34 2020

My average shipping cost is $10.
My average monthly fee bill is $200, so my TR discount would be $20.
ONE free return and my "discount" is halved.
"OH...but you get a boost in visibility."
What else ya got?

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This user has validated their user name. by: Marie

Sat May 23 14:51:04 2020

@ebayout

Are you going into MP in July?

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by: ebayout This user has validated their user name.

Sat May 23 15:13:57 2020

Marie...I'm winding down after 20 years, and have ZERO faith in their ability to roll out MP successfully. If I go MP...BIG if...it will be just to the end of the year, and I won't be listing anything over $10. Hate to waste that $4.95 store fee.
The fools at ebay are like a college freshman cramming for a final after coming in at 2AM after a binge. They're a year behind in this project and it shows...they have no consistency.
They're going into a baking contest with a half baked cake. WHY?

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This user has validated their user name. by: Marie

Sat May 23 15:20:38 2020

@ebayout

Well if you do venture into MP before you end your selling career on Ebay, MP does refund the Simplified Fee when a full refund is issued by the seller unless they are forced to refund by Ebay.  

Same with cancellation.  You get your your fees back except for the 30 cent transaction fee.

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by: ebayout This user has validated their user name.

Sat May 23 15:27:09 2020

Marie...I'm foreseeing an MP enrollment bust. I suspect they'll be paying people to enroll at the end.
Like their favorite saying goes..."it's the cost of doing business."  

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This user has validated their user name. by: Marie

Sat May 23 15:34:38 2020

@ebayout

While I would much prefer just to stick with PP, I don't agree with your assessment.  They are over 2 years into this program and they have made a whole lot of improvements over what it was in the beginning.  But I also understand your reluctance.  Ebay is not one to instill much good faith with its sellers, that is for sure.

Well I'll be going into MP in July.  So once I'm in you can ask me anything you want and I'll have first hand knowledge of how it actually works in application.  Fingers crossed!

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by: ebayout This user has validated their user name.

Sat May 23 17:21:26 2020

Marie...you speak of improvements but haven't been in it.
What's your basis for evaluation?

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This user has validated their user name. by: Marie

Sat May 23 17:24:59 2020

@ebayout

For those that are going into MP in July they have allowed us access to the new rules that will be for all sellers in MP as of late July.  What I described above is part of those.

Do you have any specific things you've always been concerned about with MP.  Maybe I could give you some info as many things are a changing in MP in a couple of months.

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by: ebayout This user has validated their user name.

Sat May 23 17:27:13 2020

Yeah...explain the NEED for changes. PP hasn't changed in 10 years.
There's this thing called modeling.

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This user has validated their user name. by: Marie

Sat May 23 17:29:45 2020

@ebayout

PP has made changes over the years.  Certainly not as many as Ebay has but then they are different types of sites.  PP's most recent one was how the site presents when you are in it.  They have made lots of cosmetic changes recently.

I've said before, I'm perfectly happy using PP.  I would prefer to just continue with PP.  But Ebay has decided that won't be possible if I want to continue to sell on Ebay after July.  So into MP I go.

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by: ebayout This user has validated their user name.

Sat May 23 17:32:51 2020

Sale price minus X% ain't rocket science.
I'm talking mechanics, not presentation.

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