PayPal is updating its legal agreements and notified users in an email this weekend. One thing that jumped out at us was the following amendment to the PayPal Account User Agreement, effective March 12, 2020:
"We are requiring that merchants publish customer service information, including at least one email address or customer service URL, and a telephone number, which must be readily accessible for review by merchants' customers."
"Publishing or displaying contact information in a listing without the permission of eBay, or except as required by law, is not allowed."
On Twitter, a user expressed a similar concern this morning, tweeting a question to PayPal: "Am I reading the user agreement update correctly; merchants will be Required to provide a telephone number? That's not gonna work out for me. Or is it email OR a phone number?"
PayPal Support tweeted the following in response:
"Hi there, thank you for contacting PayPal. Please send us a Direct Message with the email address associated with your PayPal account and the detailed description of the issue so that we can better assist you. Thank you!"
That's just one of the changes PayPal is rolling out, we suggest readers take a careful look at the entire update. PayPal provided instructions on how to access the Policy Updates page in its letter, which follows below:
Upcoming changes to our PayPal legal agreements
We're making some changes to our legal agreements that will apply to you.
There is no action needed from you today, but if you would like to learn more, you can find details about these changes, when they apply and what you can do if you want to decline the changes on our Policy Updates page. You can also view these changes by visiting PayPal.com, clicking 'Legal' at the bottom of the page and then selecting "Policy Updates".
If you have questions about any of these changes or your account, please don't hesitate to get in touch with us.
Thank you for being a PayPal customer.
(Note that, as always, beware of clicking links in an email, since scammers may attempt to spoof the email and get you to sign-in on a fake site.)
Please review the entire Policy Update from PayPal and let us know if anything jumps out at you, and we'll try to get clarification from PayPal about the contact information requirement as it pertains to eBay sellers.