
Getting exposure in search results is really hard for online sellers, whether they're trying to get products found on Google, eBay, Etsy, Amazon, or elsewhere. But the challenge is much greater for sellers of handmade or crafted goods compared to sellers of commodity items, according to Amazon.
A patent filing helps explain why this is so.
Sites like Amazon, eBay, and Etsy use historical sales data as an indicator of relevancy. For searches for "engagement ring," the marketplace will generally show rings that have a history of selling well - a problem for a unique ring that can only sell once.
In its patent filing, Amazon explains:
"Unfortunately for artisan sellers, they may sell individual products in relatively low volumes, and relevancy formulas may rank their product listings near the bottom of the search results. Fungible products that are offered by many sellers may have much higher collective sales volumes, thereby resulting in high rankings in the search results."
(Fungible = interchangeable.)
The filing also describes the unique way shoppers may search for artisan goods compared to commodity items:
"When a user would like to have a product custom made, the focus may be on identifying a particular seller rather than identifying a stock product offered by the seller. That is to say, the capabilities of the artisan seller may be evaluated by the search user, rather than the user merely selecting a particular product. Thus, the most relevant product of a given artisan seller may be a worthy example of the artisan seller's capability in lieu of an exhaustive list of repertoire examples."
While the bad news is that things are difficult for artisan sellers on ecommerce platforms, the good news is that Amazon has identified some of the challenges and is looking to technology for solutions.
Presumably this would impact any items that are unique, not just handmade and hand-crafted goods - vintage items and antiques come to mind.
Etsy CEO Josh Silverman recently pointed to a related problem with marketplace search algorithms when he explained Etsy's new "cushion to couch" strategy. To use the above example of a search for engagement rings, less expensive rings might appear above pricier rings in search results - but that might not be what's best for the shopper.
Online marketplaces use many criteria to determine the order of listings shown in search, some of which may have lingered for decades unchallenged.
Are online marketplace executives doing enough to understand search and to identify potentially unintended consequences of complex search algorithms? Or do you think there's a danger in tinkering with search - in other words, the old, "if it ain't broke, don't fix it" premise?