|Tue Mar 19 2019 23:40:00|
Etsy Says It Will Credit Overcharges from Last Year
By: Ina Steiner
In November, we wrote about problems sellers had
after Etsy rolled out a new billing system. One of the problems was related to currency issues for international fees, which you can read about in this AuctionBytes Blog post from November 2018.
Etsy addressed questions about the new billing system on this thread
in early November, but sellers say the problem is still ongoing and say they haven't received a refund or credit for the overcharges, despite emails from Etsy promising to extend a refund credit "in early 2019."
We noticed Etsy responded on Twitter
today to a seller who asked, "When will Etsy stop overcharging non-US sellers and pay back the money they owe us?" The Etsy account responded with the following reply:
"We plan to credit Payment accounts in early 2019 for any transaction fee charges greater than 5% of the sale amount in respective Payment account currencies."
But that appears to be the same response Etsy sent sellers in January (per a post by an EcommerceBytes reader).
The billing overages involved currency conversion as well as VAT and GST, and untangling the mess might be difficult not only for sellers, but for Etsy. Are you still experiencing problems? What kind of impact is this having - annoyance or cash flow issues?
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