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Tue Mar 19 2019 23:40:00

Etsy Says It Will Credit Overcharges from Last Year

By: Ina Steiner

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In November, we wrote about problems sellers had after Etsy rolled out a new billing system. One of the problems was related to currency issues for international fees, which you can read about in this AuctionBytes Blog post from November 2018.

Etsy addressed questions about the new billing system on this thread in early November, but sellers say the problem is still ongoing and say they haven't received a refund or credit for the overcharges, despite emails from Etsy promising to extend a refund credit "in early 2019."

We noticed Etsy responded on Twitter today to a seller who asked, "When will Etsy stop overcharging non-US sellers and pay back the money they owe us?" The Etsy account responded with the following reply:

"We plan to credit Payment accounts in early 2019 for any transaction fee charges greater than 5% of the sale amount in respective Payment account currencies."

But that appears to be the same response Etsy sent sellers in January (per a post by an EcommerceBytes reader).

The billing overages involved currency conversion as well as VAT and GST, and untangling the mess might be difficult not only for sellers, but for Etsy. Are you still experiencing problems? What kind of impact is this having - annoyance or cash flow issues?

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Readers Comments

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

by: Silver Ice King This user has validated their user name.

Wed Mar 20 02:48:57 2019

In other words Etsy is considering these thefts from their sellers as interest free loans that will be paid back as credits to the Sellers Account at some point in time n the future?  I am starting to smell a class action lawsuit gathering steam very quickly regardless of what the UA may or may not state as this was plain theft from their Sellers accounts pure and simple.  Etsy needed cash flow so they found  a way to make it happen and are counting on the Sellers to just roll over and ignore it

Some attorney is going to wake up and smell the coffee and make a small fortune on it if Etsy does not get out in front of these issues very quickly.

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by: angryllama This user has validated their user name.

Wed Mar 20 05:20:57 2019

Sort of OFF TOPIC, but speaking of ETSY stealing $$ via incorrect collection of VAT, Duty, Exchange Rates from sellers, what became of last month's scandal whereby ETSY over a Holiday Weekend seemed to be randomly ''Stealing'' funds from seller's bank account and/or Credit Card for MORE than they owed, all the way UP to doing so to sellers who OWED $0.00 ?

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

This user has validated their user name. by: Rexford

Wed Mar 20 06:29:12 2019

Is there no whistle blower with some clout.  This is a pretty big deal.

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

by: maxmad This user has validated their user name.

Wed Mar 20 08:00:30 2019

etsy knows exactly what to do, , and they are working on it,,,,,,

One year later,,,,,half of the people already forgot about it, in another year,,, hardly anyone will remember, and whoever is left, it will be too late to do anything about it,

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

This user has validated their user name. by: The End

Wed Mar 20 10:03:07 2019

"We plan to credit Payment accounts in early 2019 for any transaction fee charges greater than 5% of the sale amount in respective Payment account currencies."
Then they owe me a BOATLOAD at 3% per transaction.
C'MON ! Baby needs a NEW CAR !

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

by: mcposty This user has validated their user name.

Wed Mar 20 11:53:38 2019

Sellers should demand interest or simply leave

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This user has validated their user name. by: iheartjacksparrow

Wed Mar 20 12:02:59 2019

"We plan to...." What kind of Weasel-Speak is that? Sounds like something straight out of eBay's playbook. I personally "plan to" do a lot of things, but that doesn't actually mean any of them will get done. And I'm guessing Etsy is "planning to" drag their collective feet as long as they can until, as Maxmad points out, it's been completely forgotten or the Statue of Limitations has run.

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by: maxmad This user has validated their user name.

Thu Mar 21 04:38:22 2019

etsy listens to their customers,,,,,,,,,,,by closing threads for any further comments

the sellers that were ripped off, will never see one single cent, they will be quietly swept under the carpet ,

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

by: Mads This user has validated their user name.
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Thu Mar 21 06:00:18 2019

I was promised a refund in December for the New Year and never received.
The csv that Etsy produce is 'mind boggling' and it takes ages of precious time to try and analyse the figures, especially if one is not an accountant. It is so easy for Etsy to say what is left is mine but that is a nonsense as I have to work out everything for my UK tax figures.

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by: rover This user has validated their user name.

Thu Mar 21 06:30:17 2019

This is just one of MANY examples of how this corrupt organization has been kicking its international sellers in the teeth for some time now.

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by: hawk This user has validated their user name.

Thu Mar 21 06:45:59 2019

they also kick US sellers in the face. they overcharged my account a few times by 10.00 and never refunded. they never responded to my questions and complaints about this neither.

when you charge a fee for an egg , then up their phony list of fees , call that egg food and charge you that fee the second time , what do you call that. THEFT- twice on the same d@mn egg!

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

by: Flying Childers This user has validated their user name.

Thu Mar 21 08:19:33 2019

New York, where Etsy is headquartered, is one of the most corrupt states in the USA.   We are over taxed, over regulated and governed by a bunch of corrupt thieves who never saw a dollar they didn't want to get their greedy hands on.

We have a hyper active attorney general who's spending all their time on going after Trump.   Meanwhile, the residents and taxpayers are getting ripped off by companies like Etsy and nothing is done.

Of course what's most important is not protecting consumers but making sure they squeeze out every penny of sales tax.

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by: SammyCat This user has validated their user name.

Thu Mar 21 09:45:15 2019

I am still waiting for the refund, but more importantly, waiting for them to fix the system that all these months later is STILL overcharging.  

Indeed, what happened to the tens of thousands of dollars that were pulled from sellers bank accounts and credit cards???  

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

by: geoffreymason This user has validated their user name.

Thu Mar 21 19:36:36 2019

Well, "early spring 2019" will end in a couple of weeks. Hurr, Etsy!

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This user has validated their user name. by: RKTOYS

Fri Mar 22 07:49:34 2019

Typical level of "service" provided by H1Bs.  They'll do it over and over and over and over and maybe someday get it a little less wrong.  Don't hold your breath though.

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

by: FIVEPERCENT This user has validated their user name.

Sun Mar 24 15:31:11 2019

Etsy's reply on Twitter  was wholly unacceptable.  They have been churning out this ridiculous line for 5 months now and nothing has happened.  They are STILL breaking their own terms of use and we are STILL being overcharged and STILL don't have our refunds, although I understand that a few sellers have had small "sweeteners" to keep them quiet.  Etsy has made the whole payment system so complex that it's hard for sellers to work out just how much they have been overcharged.  By the way, the CEO of Etsy, Josh Silverman, was also contacted via Twitter and, guess what, complete radio silence.  Surely Etsy isn't so short of funds that it has to "borrow" from its customers!

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

by: Domy This user has validated their user name.

Sun Mar 24 19:12:14 2019

One of these days, if a salesman REALLY gets angry, it's going to hurt Etsy badly. Etsy thinks he is INTOUCHABLE because he is on the stock market? A good lawyer could do it very very badly: robbery, fraud, abuse of funds .... etc. By dint of taking us for CONS, we will wake up and use all means necessary to send Etsy to the court of judgment!

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by: Smc54 This user has validated their user name.

Mon Mar 25 06:17:40 2019

Not only has Etsy not refunded as promised. It is STILL overcharging sellers outside the USA.
How can they issue any proper refunds, while they can't or won't fix what is wrong?
Why no replies on their own forums, to the numerious threads about this same topic?
So far there are so many many questions and virtually no response from the site. And no one seems to be able to hold them accountable. All we are asking for is fair and honest treatment. And so far we've had zilch.

Perminate Link for Etsy Says It Will Credit Overcharges from Last Year   Etsy Says It Will Credit Overcharges from Last Year

by: rdsao This user has validated their user name.

Mon Mar 25 11:54:08 2019

it is obvious that Etsy is not going to issue refunds or fix the coding error that is causing the overcharging .. a small amount of money per seller, but cumulatively it is a MASSIVE amount of money for Etsy and a nice little cash cow for them on the backs of sellers .. completely fraudulent behavior for a publicly traded company .. 6 months of corporate double speak is a disgusting way to treat sellers



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