|Sat Dec 2 2017 22:59:42|
PayPal Lawsuit Raises the Issue of Fee Transparency
By: Ina Steiner
This is one for online sellers to watch - A Canadian man sued PayPal Canada "alleging that the online payments company charges Canadians hidden currency conversion fees, violating its user agreement," according to the Canadian Press (via CBC
Lawyers for the PayPal user is trying to get class certification
The newswire noted that none of the allegations have been proven, and says PayPal Canada did not immediately respond to its requests for comment.
The allegations are specific in this case, but it brings attention to the difficulties online merchants face in tracking fees assessed by payments firms and online marketplaces. If you sell on multiple channels using multiple payment methods, shipping services and tools, and you use paid search, it can be quite a task making sure each service is assessing the correct fees.
Do you routinely check the accuracy of fees assessed to your accounts?
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