eBay is using a service called WebyClip to automatically insert user-generated videos from across the web inside sellers' listings similar to the way it adds product ratings and reviews.
The idea is to encourage shoppers to make a purchase by providing product reviews and "unboxing" videos (where a customer videotapes the excitement of opening up a product they've just purchased).
WebyClip doesn't make the videos, however. As it told Globes.co.il
, its technology knows how to search for relevant videos across the Internet that are not copyright protected and match them to a product on ecommerce sites. "In addition to matching the video to the product, the company can also determine which of the videos available online will have the greatest conversion rate, and will lead to the most sales among the site's users."
Things can go wrong, as demonstrated by this post
from an eBay seller on the eBay discussion boards from last year.
I created an auction which I scheduled to begin tomorrow. It is all set with pictures and information. After I scheduled and posted it I previewed my auction. In the detailed description provided automatically by eBay for my item there is a video (they call it WebyClip) which is supposed to give the buyer some more advice about the particular model.
In this case, I'm selling my Droid Razr Maxx (XT912M). However, the video they attached to my auction is for the Droid Razr Maxx HD. This is a different model phone than I'm selling. This is the model released a year after mine, and it is very different.
I would prefer my auction not contain this WebyClip video which doesn't relate to my item. I clicked the button in the window to report the video as unrelated, but after a few days, the video clip remains there. I've searched around looking for quite a while, and I haven't been able to find an option to opt out of including it.
Does anyone know how to go about removing this clip that appears to be automatically included in my auction? Thanks in advance for your help!!
Read more about the eBay WebyClip videos in Tuesday's Newsflash newsletter (available now
) and let us know what you think.