Covering auctions, collectibles and marketplace selling.

Mon Oct 4 2010 15:40:13 |
Homepage Letter from eBay CEO Kicks off Holiday MarketingBy: Ina Steiner |
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eBay took an unusual step on Monday when it posted a letter from CEO John Donahoe on its homepage. The letter contains a special message for shoppers informing them of the company's Buyer Protection policy, which covers purchase price plus original shipping.![]() |
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by: lol |
Wed Oct 6 11:07:26 2010 |
Bobblehead Meg sighting |
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by: Kathleen58519 |
Fri Oct 8 13:24:37 2010 |
I have had the opportunity of experiencing eBay's Buyer's Protection Plan. I sold three items to a woman. She chose to have her items sent to her from Canada via surface to Israel. I informed her that this could/would take up to 75 days for arrival. No problem. Off they go. About 55-60 days later no product in Israel, she opens a complaint as not being received. I was speaking with this woman and the resolution centre. One Saturday night the Resolution Centre is cleaning up their files. They have decided that she should have received her item by now and were giving her her money back. I promptly got an e-mail from eBay stating that I now owed eBay money which they paid on my behalf and if I was not forthcoming with money promptly then my eBay store could be shut down. What choice did I have other than expressing to eBay that I thought my grandfather fought in World War II for our freedom and did not have accept disctorial policies such as Hilter type thinking. (Can you tell I'm popular with eBay). Anyway, another couple of months go by and lordy lordy who gets delivery in Israel. She writes me to inform me that if I wished she would return the product to me, all it would cost me was the cost of return shipping. When I told her that was not aggreeable with me I was told pity, the product will stay there. When I contacted eBay to rectify this situation - like going to bat for the seller and not the buyer I was told to send them an e-mail. This e-mail would be answered in 24-48 hours. That was Tuesday past, this is Friday, I count 72 hours, I wonder what clock eBay uses? |
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