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Fri Sept 25 2009 11:39:49

eBay CEO Talks about Core Values: Auctions Are Not a Religion

By: Ina Steiner

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I  videotaped a few parts of eBay CEO John Donahoe's keynote address at the Shop.org Summit, which wrapped up on Wednesday afternoon and was chock-full of news and information relating to ecommerce. John's keynote address covered a lot of ground - auctions, PayPal, Skype, China, eBay's core values, along with his message to attendees that they should not fear that eBay is a retailer.

Of special interest to AuctionBytes readers is this clip in which John discusses eBay's core values and thoughts about auctions. eBay exists to create an opportunity for others, so they and eBay can have an impact on the world, and he said that he cares that users depend on eBay.



I thought it was interesting when he said, "We thought auctions was a religion. Auctions are nothing more than a format." This is a rather amazing statement for the head of eBay to say, given that auctions are such an important differentiator from other ecommerce players in a hyper-competitive arena.

There's another video clip in one of today's AuctionBytes Newsflash articles in which John did not explain why if Skype is such a great communications tool, it was unsuccessful on eBay as a communications tool. But of course, he failed to say that eBay did not allow sellers to fully use Skype on eBay. It was only open to a few categories, likely because eBay feared sellers would take transactions off-site to avoid fees.

There's one more video clip, you can view it on YouTube - it shows John taking his own video of himself during his presentation at Shop.org.

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Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: On Lies and Secrets

Sat Sep 26 17:50:35 2009

This was a very, very weak presentation by Donohoe. Really, if this is the best they can do they are in trouble.  This talk was too full of meaningless (and grossly overused) generalities and it revealed an alarming lack of direction and purpose for the ebay corporation by senior management.

He starts by addressing the question of why ebay exists.  If ebay senior management has to keep answering this fundamental question over and over (which has appeared in many guises in the past two years), then the value proposition of the ebay corporation is clearly questionable.  What is the value proposition of ebay?  What is this company, really?  The vague, vacuous and weak generalities about 'helping people' is an evasive, disingenuous response.  The Red Cross, Goodwill Industries and the Salvation Army also help people in ways similar to that which Donohoe describes and they aren't publicly traded.  His response to this question was exceedingly poor and I hope shareholders call him out on this and demand an adequate response to such a fundamental question.  Why does ebay exist?

He stated that a 'core value' was that ''We Care.''  This is insipid, uninspired, uninspiring and paternalistic, IMO. In terms of being a creative response, it is right up there with ''Have a Nice Day'' and the yellow smiley face symbol.  There already is a we-care.com online shopping mall in existence.  This response by Donohoe is an insult to those individuals and groups who actually do care about other people and who really do the important work of caregiving and community building.  

He stated that ebay senior management was not confused about strategy (in his discussion of auctions as a 'format'. Auctions existed before ebay and they will continue to exist long after ebay is dead and buried.  Nevertheless, this was a revealing comment and if he didn't seem so confused when he was making it, I could halfway believe him.  IMO, ebay senior management is *very* confused about strategy and tactics and even in defining what the company is supposed to be.  Senior management is very confused and they haven't been able to convince many long-time ebay users or thoughtful, honest analysts otherwise.

He stated that the ebay corporation would be going through ''continuous change.'' This is the harbinger of doom, IMO.  IMO, this indicates that the company will become anything to turn a quick buck each quarter - nothing more than an upscale corporate hustler gambling with other people's (shareholders) money trying to luck up on a good deal.  What kind of corporate planning is this?!  

IMO, the ebay corporation is in dire straits and its current management team is incapable of managing the corporation if this was the best the CEO could do after holding his position as long as Donohoe has.  This was an extraordinarily poor performance.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Power Slaver

Sat Sep 26 19:11:47 2009

Lets not kid ourselves. The folks at eBay have always had a short-sited fixation on their share price and own pockets. They couldnt give a hoot about either the community, or the long term prospects for Pierre's gem.

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by: ozgood

Sun Sep 27 09:12:50 2009

BLOG ANALYSIS :
As of Now, out of 42 Comments here, 100% NEGATIVE is J.D.'s Feedback !
POINT: He MUST "Spin - off" aka UNLOAD PayPal if he is to sidestep PRISON.
He is in DIRECT VIOLATION of the Sherman Act which GUARANTEES our Right to collect payment for OUR ITEMS by Check or Money Order.
He'd Better Step on it, 'cause they're Closing In FAST !
A Better solution would be to just sell the "Stand alone " Ebay Auction Module (minus GRIFF) to those of us who KNOW what we're doing.
Then we can all get back to the business of business.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: ozgood

Sun Sep 27 10:47:04 2009

Also, there are 2 types of Business Student :
A) One who is there to learn how to Better, Bolster, and Build a Business.

B) One who wants to learn the Ins and Outs in order to Thoroughly BLEED ALL THE PROCEEDS from the business into his own bank account 'til the host business shrivels and dies an UNnatural death.
John Donahoe IS the PREMIER Corporate-Raiding Vampire of ALL TIME.
It is now time to retrieve the Wooden Stake.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: o.c.d.collectibles

Sun Sep 27 10:56:59 2009

Core Values? WHAT core values? Those are long gone. Pierre had core values a long, long time ago. They were about community. They were about development of the site for the SELLERS.
Core Values USED to be about trust, and a level playing field. Feedback went both ways. Fair is Fair.
No more.
When Mr Donohoe jumped on the truck, Ebay became the Ebaymartizonstockclub that he wanted it to be. No more "used goods". No more "auctions". No more Sellers listing at .10 "all you can list".
It was about ripping off the sellers from the behind, greasing them up with vaseline, reversing the charges on them when the buyer lies, and no ability to even warn the next seller about it!

Ok. so NOW he's criticizing the SAME places he was imitating?
He's sending out secret surveys to sellers who sell "used flea market collectibles junk antiques" by emails to see WHERE they sell and HOW MUCH MONEY they are making ELSEWHERE?

If you get one of these surveys, folks, and you are an ex ebay seller, or, a LIMITED ebay seller, and you make decent profits somewhere else, make sure you tell Mr Donahoe to kiss your ____. in that survey. He had his chance.

He lost it.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: tula

Sun Sep 27 12:24:44 2009

Wow. I haven't been on these forums for a while and I'm disappointed to see the same old vicious diatribes being spewed. Sure, John Donahoe may not be the world's best CEO, but to compare him to Charles Manson or Hannibal Lecter?  Come on, people, get a grip.  Repeat after me: It is not personal.  It is business. I will not take eBay's actions as a personal insult to myself because I'm a shrewd business person who knows how to handle changes.

No, Ming, I don't work for eBay. I actually work for Amazon, though I do sell on eBay from time to time. I've been saying the same thing for a long time. It's just business.  Maybe eBay's business model stinks for you, but the platform does work for some sellers. Ecommerce is not a one-size-fits-all kind of environment.  You need to find the marketplace platform that suits your own business model. For many people, this platform is eBay, whether in part or in full.  Personally, I'm diversified onto multiple selling platforms, including eBay, because it makes sense for me.

EBay made a lot of changes that I don't like, but I'm not going to whine and cry and call John Donahoe names like a child throwing a tantrum. I simply adjust my business model and move on. Some of you really need to spend more time on your businesses instead of pitching hissy fits in the forums.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: o.c.d.collectibles

Sun Sep 27 12:42:28 2009

@tula

You are correct! It IS a waste of time pitching hissy fits over Ebay's policies and rules. That's why I just stoped selling there and went somewhere else.

But ebay, as a PUBLIC business, and a place where some of us do not care to do business any more,we may feel like making comments about them, and feel like doing it in a safe place. It is our right to do so. If we feel like someone in the BUSINESS community is ripping off the public, we have a right to say something about it, and make a public statement that matches our belief system.

After all, if we still belong to that business model for 10 years with our credit card attached to their site and paid over thousands in fees over those 10 years, we should be able to voice our feelings SOMEWHERE.Even if it's once in a blue moon....hehe.

Just remember, us "old timers" made ebay what it is today. Or, rather, what it was before old Dennis the Menace screwed it up.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Buck Efay

Sun Sep 27 12:49:27 2009

Tula, but how is it good business to:

Steal monies from seller's they paid for ad space for items that may never show in biased/fraudulent search?

Set impossible standards that Ebay can't even come close to? 99.5% perfection expected from sellers, while Ebays Customer Satisfaction Rating as of a year ago was about 75%?

Allow theft & fraud thru Paypal/Ebay forced returns?

Allow these same crooks the opportunity to register for as many fake accounts as they want?

Deny the sellers the chance to warn other victims about the criminal actions of certain users?

Violate the Anti Trust act by forced Paypal usage?

Destroy 50% of Ebay's core sellers in a year?

Give preferred placement to a group of sellers THAT ARE NOT EVEN PAYING FEES?

Donaho is not smart enough to be Manson, or Lecter. I'd think a more apt comparison is to Madoff or Kenny Boy Lay. He's a gutless, amoral corporate looter. He's an unindicted criminal.

Ebay's core values? I don't think that sociopathic corporate liars have any values or allegiance to anything but Mammon, the god of money.

As things get worse there, watch for more layoffs & more spin from Lieworld liars that will try to shut you up, like Tula.

Californians, pay attention. Your Wannabe chief executive picked this idiot. She also allowed unchecked fraud throughout her rein as CEO.
Review her news clippings, and Neg Meg.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Jo

Sun Sep 27 13:03:18 2009

@ Tula

When a business depends on the public eye to succeed whether the public being buyers or sellers, and that business implements changes that effect both the buyer and seller regardless of their reputation then that business opens themselves up for either praise or ridicule by the very people the policies effect.

Don't believe for one minute that the people who post on these forums have not taken any steps to adjust their business model in lieu of eBay's policy changes. I for one am glad to see people take a stand and voice their opinion rather then be voiceless to change of policy anywhere under any agency whether it be corporate or Governmental. Speak your mind before the ability to speak either from old age or censorship is taken away from you...Speak your mind.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: o.c.d.collectibles

Sun Sep 27 13:03:28 2009

@Buck

Pierre Hired him. Meg sang his praises to Pierre, and Pierre listened. Pierre listens to everyone. He's a bleeding heart, an idealist who loves Nestle's coffee pods and loves to travel to China. Last trip might have been to visit with owner of TaoBao/Alibaba. Who knows? He tweets all day about things totally unrelated to business, loves computer technology. He's really in la-la land.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Buck Efay

Sun Sep 27 13:56:15 2009

OCD, I hear ya, Pierre stepped in it, and was too dumb to realize the potential of what he had, squandering something that could have been a force in the world. It's pretty sad that you or I could run Ebay better than it's been run. But we are both businessmen with real world selling experience, not corporate bean counters listening to an army of lawyers to find new ways to screw over the core. Ebay still fails to understand they are nothing without great sellers of unusual goods, that's what once made Ebay different.

PS to Tula: Whining on sites like these has another use too: We are helping shellshocked ex ebayers find new venues with promise, like Ecrater & Bonanzle. We all need new homes to replace Ebay, because Ebay is a rudderless ship in the sargasso sea.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Meg Didnt Vote

Sun Sep 27 14:42:35 2009

Even the big sellers are being hurt by eBay incompetence:

http://news.alibaba.com/article/detail/entreprene
ur/100178225-1-evolution-ebay.html

Among
eBay's most vocal critics is the Professional eBay Sellers Alliance, which represents some of the site's largest sellers. It claims eBay itself is a prime cause of "deteriorating market conditions" in the auction space due to its "poor execution of changes" to things such as fee structure and how seller performance is measured.

"Gross merchandise sales [on eBay] are declining, the number of buyers is declining and sellers are either going out of business or leaving the marketplace altogether," says PeSA Executive Director Jonathan Garriss, CEO of Gotham City Online. "What's unfortunate is that the small community seller is getting hurt. Those are the ones you don't hear about. However, there are hundreds of thousands of them. And I think we're seeing the top sellers getting hurt as well."

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Lets make a sale.

Sun Sep 27 14:47:19 2009

"Ebay's core values? I don't think that sociopathic corporate liars have any values or allegiance to anything but Mammon, the god of money."

What MONEY??

You can't blame a corporation for making money. That's their goal. BUT He's losing money! He's losing buyers with the new search. He's trashing eBays reputation. He's a destroyer. Making money would help everyone!! Sales equal money!!!
SHOW ME THE MONEY!!!

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Ebay H8 club

Sun Sep 27 14:58:10 2009

According to a survey in Internet Retailer mag, there are approx 3,700 merchants in the USA with more than 20,000 transactions a year. This is Ebay's target. However, most of these retailers have all the web presence they need, without paying Greedbay 18% and possibly getting their item robbed. Contrast that to the 6 MILLION merchants that have less than 20,000 sales a year. This was Ebay's client base they destroyed. Where would you try & build Market share? With the 3,700 companies that DON'T EVEN NEED EBAY, or the 6 MILLION smaller merchants? Dunderheads. Better to give up millions in sales to kiss butt on companies that are nothing but seller aggregators, and pirating your own core sellers then to cater to the good honest business people that built Ebay into a brand. Buy is eating Ebay's lunch a crumb at a time, and they are too dumb to even notice, because the delusional CEO is still dreaming he's a big time player, capable of rubbing shoulders with Walmart & Amazon. Not anymore, Johnny Boy, you blew it. I never thought anyone could do as much damage to a company before this idiot came on board.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Buck Efay

Sun Sep 27 15:04:26 2009

Lets make a sale, don't kid yourself. This jerk doesn't care about Ebay. All he wants is his parachute & a high stock price. He will lie, cheat & steal from you to build stock price & to hold on long enough to get everything he can. When I said he worships Mammon, he does, not for Ebay, for his own greedy pockets. His personal profits come at your expense. Donaho is like a looter after a hurricane, sneaking around & grabbing what he can for himself. We all understand Ebay's market value has declined by at least a third in 2009, oddly the Stock pushers still rate Ebay as a buy, which is the only thing Donuthole cares about.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: lets make a deal

Sun Sep 27 15:22:13 2009

@Buck Efay

Okay.I see what you mean.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: lets make a sale

Sun Sep 27 15:28:42 2009

@Buck Efay

When you're right , you're right. And you're right.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: 568432

Sun Sep 27 15:49:41 2009

I didn't hear him say he would spin off PayPal specifically. It will probably be eBay that gets spun off.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: ozgood

Sun Sep 27 15:59:06 2009

@ Tula "It is not personal. It is business."
I remember that song.
Enron Execs Sang it.
Bernie Madoff Sang it.
So did a Host of other Criminals.
If they aren't Dead by their own hand, they're serving LIFE in Prison.
BTW : If I delivered the all the corpses
of those innocents that chose death over the Sudden Deep Poverty Ebay's Donahoe brought, you couldn't get in your driveway, or see your home.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: summer in the city

Sun Sep 27 16:18:52 2009


@ tula

Well….I’m sure you knew what to expect here :-)

We’ve all seen the “move on” thing before and it doesn’t work here any better than it did on Ebay’s Seller Central discussion board or anywhere else it’s been seeded. Why? When people have been brutalized, they certainly move elsewhere, but they don’t forget about it. Ever.

(The child-throwing-a-tantrum routine is getting a little tiresome, too.)

We all know it’s not personal, just business, on Donahoe’s end. We know the plan was for us to “diversify” and take Paypal with us. But when people’s incomes are destroyed, their kids’ college tuition negged, and they can no longer pay their medical bills, they tend to have…surprise!…an emotional response.

Face it: Donahoe is a disaster. If they had put Donahoe in charge of marketing sex, humanity would have gone extinct two years ago.


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